Overall the company is very successful at what it does, considering the current retail environment in the UK. The processes, methods and options it uses, which allow customers to receive their orders, is very effective and allows plenty of options to ensure this happens.
The culture in the warehouses is quite varied depending on which site you are based at. The most consistent thing across all sites is the management. Team managers are responsible for day to day running of the shifts and interact with the warehouse operatives in many different styles e.g some are friendly, some are harsh. Senior managers which is anything above a Team manager are also fairly consistent. A lot of them don't really come out on to the shop floor very often and there is often more consideration with their decisions towards how the operation can be improved and not how it could affect other people who work there e.g. they're more likely to favor restructuring people shifts at short notice through consultations if there is a better way to run something. This could also happen multiple times if needed.
While the experience of the job and management can vary, the benefits which come along with the job are fairly good. Staff automatically receive a discount card which entitles them to 25% off in retail stores. There is also access to staff shops where you can purchase cheap products which have been returned and are usually good quality. There are also perks which provide discount for experiences outside of next i.e the cinema, where you can receive further discounts.
Discount in shops, wage and bonus.
Some managers attitude, hard physical work, long days.