RGN (Former Employee) – Coventry, West Midlands – 20 February 2018
Most of the employees in the offices are frustrated and lack communication skills. Quite rude and very aggressive with the shifts. Work is poor and far from where everyone lives. They keep on employing loads of people and they treat the current ones like sack of potatoes... Sadly, this is the truth. The pay might be better compared to other agencies, but the way most of them treat their RGNs and HCAs is awful.
Maybe the pay, but even that is not the greatest ever.
Not too many shifts, rude office staff, no understanding, long distances to shifts, etc.
I worked for this Agency for about 2 years in Plymouth. I stayed there just because it was something I was doing on the side of my studies. As with all agencies I had flexible hours which was good and the pay was normally better than other agencies. HOWEVER, the management was really just in for the money. The team changed 3 times including the Manager over the last year and a half. Just when you get to start working with them is very expensive as you have to pay for your uniform and your DBS. While you're working you get to earn points based on the hours you do and you can buy a second uniform with those points but this can take forever so you'll have to just buy a second uniform yourself. There is a £50 fine if you don't manage to cover a shift and if you didn't let them know 24h before. BUT if it's they're fault your shift was cancelled and you get to the care home and you're sent back home, they DON'T pay you for the hour you just lost. They can be pushy with the shifts although you give clear reasons why you're not going to a certain place (e.g location too far; no transport).
The training was adequate to perform the job but it was very expensive. Experience of working in the Healthcare sector was the key factor
Branch management inadequate, uninterested unresponsive unresolved issues raised. lack of communication and support Refuse to resolve concerns and issues and failed to respond to emails regarding issues and complaints
Work place culture 80% immigrant
Hardest part of the job lack of support and information together with poor handovers by permanent staff. This mainly. happened at poorly managed and inadequate staffing level locations I was booked at by the Reading branch
Most enjoyable working with very professional carers and nurses and meeting some amazing people in the elderly and learning disability communities.
£50 cancellation fee, no mileage and expenses reimbursement not enough local bookings
Care Assistant (Current Employee) – Chester, Cheshire – 30 January 2018
Very good company to work for...had no issues in the last year I've worked for them.would fully recommend. The one and only downside would be you have to post your time sheets or drop them by the office but thay are working on getting them scanned in the future.
Health Care Assistant (Current Employee) – Truro – 17 January 2018
I work for Newcross and have for 4 years I was worried to take the jump to agency but it's the best move iv made . I signed up to two other agencies and the other two are rubbish . With Newcross the office staff are lovely they always make you feel like part of a big family . The hca's are the best all have each other's backs . Pay is good you work when you want . If you don't like a place you don't have to go there again . Weekly pay . They pay you mileage and even claim the rest from the government back for you so saves us doing it . I don't have a bad thing to say about them
Writers Beware this company will fire you without warning!!!
Former Content Executive (Former Employee) – Bristol, Bristol – 11 December 2017
Totally incompetent management at all levels. Management does not stick to procedures and seem happy with firing staff with no warning or no reason given. Vast majority of managers have no idea what they're doing and without a certain individual at a lower level being on top of things it is a miracle anything gets done at all. Terrible compensation and benefits offered to office staff (in short there aren't any).
If you're a writer avoid this company. They will use you and fire you without warning or reason.
Manager - Full Time (Current Employee) – Shropshire – 13 November 2017
Really good company to work for, founded over twenty one years ago, original founders still leading the business and very hands on. Definitely not an ‘agency ‘ Newcross genuinely care about their healthcare staff and their clients.
For office staff, it’s an exciting & dynamic place to work, and no two days are the same. There are the usual challenges that comes with any job, but you get lots of support and there is always someone on hand for advice, you really feel that you are part of a team.
There are targets to achieve, but everyone knows what they are, the goal posts don’t get moved, as happens in other companies I have worked in, and the bonus scheme is open and transparent. Plenty of good healthy inter-branch competition, staff are dedicated and committed but they all have a good sense of fun and don’t take themselves too seriously.
HCC (Current Employee) – North East – 9 November 2017
The branch managers are usually ok but the pressure they get from the regional manager is horrible. This is passed onto the rest of the office and does not make a nice environment to work. it wasn't like this before the regional started. loads of managers have left because she is a nightmare to deal with but for some reason the senior management don't seem to do anything. nobody feels safe in their job anymore because of the blame culture. good is never good enough
HCA/Support Worker (Current Employee) – Yeovil – 4 November 2017
Nice working environment, very supportive. Provide great training opportunities. Always looking to improve and provide quality care to its clients. They work alongside their employees, always feel like you're able to express and talk to management
Healthcare Assistant / Support Worker (Former Employee) – chester and colwyn bay offices. – 29 October 2017
All I can say is that I wasted two and a half years working for these, completely unsupported when a false allegation came in ( I was cleared because the accusers couldn't get their stories right) but after the incident I lost my confidence to continue doing care work. Was a bum deal at the time but ultimately among the best things that could have happened, I'm out of there!
Money, You get to see some really decent homes with decent staff
Some terrible homes with horrible ungrateful staff, travel can be tiring, Shifts can be very slow coming through.
HCA (Current Employee) – North Wales – 9 October 2017
I have to say working for Newcross is brilliant and flexible.Staff and management have been great,very helpful.Great Company to work for and choosing your hours to fit around family life is ideal.Met and cared for some wonderful people