Newcastle Building Society
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Newcastle Building Society Employee Reviews

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United Kingdom31 reviews
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4.0
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Great team
Was working with a great team however when I moved my new team was not so good - dilapidated building, medieval toilet policy, some fantastic benefits but not enough pay.

Training was outstanding
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2.0
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Repetitive and no recognition.
Very hard to succeed as opportunities are rewarded to those management like. Very harsh environment where human error is no excuse. The people there are lovely however certain individuals and management let the place down.
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3.0
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Avoid
It's not just handing money over to people, you are expected to sell wills, funeral plans and house insurance aswell as trying to get them to invest their money they dont mention these little gems at your interview, it's hard work with very little or no praise.
Staff are female dogs, Branch managers are worse and the area managers are worse still.

Holidays are a joke you put your forms in and its pot luck weather you get them or not, no help or support while in the job,not a nice place to work at all.
Pros
None
Cons
Lots
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5.0
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Good workplace atmosphere
Really flexible working hours considering it's a full time job.
The workplace culture is relaxed but collaborative at the same time.

The team I am part of has made me feel welcome and I have enjoyed the past month of working here so far.

This includes meeting other people from different teams, understanding their job roles and the functionality of each department within in a financial organisation.
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5.0
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great people and management
Amazing colleagues, forward thinking organisation and an inspiring mission. A very exciting place to be right now. The company is making great strides and has hired really great people who are developing well. Really enjoying it at the moment.
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3.0
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Nice place
Good company to work for but a bit too slow paced for what I am used to. I wasn't there long enough to have any problems so it all seems okay to me at the time.
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3.0
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Good strategy....very weak and sometimes ineffective management
A lot of work done recently on corporate culture and behaviours etc. Still a lot to regarding embedding appropriate behaviours into the culture.

Very good growth within the society and a positive forward looking business strategy.


Some management areas are very weak.
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3.0
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Good place to work
Newcastle is a good place to work - there are great people work there, and it has its customers and colleagues at the heart of what it does. It sees itself as based in the communities it serves
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5.0
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Great place to work
Really good place to work, everyone is really friendly and helpful with great benefits and perks. A company that really focuses on it's staff and local community, I wouldn't work anywhere else
Pros
Pay, shifts, location..... so many
Cons
Cobalt office is hard to get to
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4.0
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Team Leader
Low salary but good career advancement for internal employees - there is a preference for internal candidates to fill vacancies over external.
Various departments within the Society which allow you to move around and be considered for positions which normally you wouldn't be if you don't have experience in that particular field.

Portland Office needs a full refurb as it's very old inside, however good location. Cobalt Office is newer and nicer but bus & car are the only methods to get there and traffic is awful.
Pros
Progression
Cons
Low salaries
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5.0
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Nice colleagues
Good place to work, great colleagues and good fun most of the time. However vastly underpaid in comparison to other organisations in the area which results in staff shortages and added pressure on those who remain.
Pros
Great colleagues
Cons
low pay
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5.0
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Efficient
It's a good place to work. Very sufficient in helping the community and providing funds and grants for charities. Up and coming business and just had a Investors in People Gold award.
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4.0
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Good place to work
Good organisation to work for, good teams throughout the business. Salary could be better as well as bonus scheme.
Keen to train staff and show other parts of the business
Pros
Staff
Cons
Salary
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4.0
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Good mixture and opportunity
Good mixture of admin and speaking to customers over the phone, also plenty opportunities to change rolls and move around within the Society. Free gym on site and free parking
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3.0
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A mixed bag
Pros:

* Extremely supportive and approachable management team and HR Department.

* Lovely offices and good facilities (canteen and gym).

* Great locations and public transport if you live in or around Newcastle city centre or Wallsend.

* Relaxed training period.

* Supportive and personable peers.

* A good way to expand your customer service or financial sector CV.


Cons:


* Probation period lasts a whole year.

* Over-emphasis on human errors (known internally as "risks").

* Working hours and shift patterns are geared very much in favour of the company and not the staff. For example, once a month the shift patterns comprise of 8 days straight (which in my opinion is in itself a "risk" and leads to exhaustion and errors). Poor work / life balance.

* No official breaks other than an hour's lunch, and not permitted outside unless on lunch. Feel cut off from the outside world.

* Higher management sit right beside the agents, which leads to a constant feeling of "being in a fish bowl" and being constantly scrutinized (stressful and not a healthy working environment).

* Mandatory overtime, so the company can make you work significantly extra hours on a weekly basis if busy (again poor work / life balance).

* No time spent bonding as a team (no team meetings or time for fun and decompression or to share knowledge and learn as a team).

* Antiquated systems. In particular you're expected to keep a daily time in motion study to account for every minute while on shift.

* Disparity between Customer Service departments - doing the same role but some departments are exceptionally
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Pros
See comments
Cons
See comments
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4.0
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Very Professional, focussed
Very enjoyable place to work. City centre location for HO is very handy. Real sense of focus and that it is going somewhere. Wage structure is on the lower side, but other staff benefits are good, subsidised social events etc.
Pros
Very friendly, structured, professional
Cons
Wages aren't great compared to other places in similar fields
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3.0
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productive
merged with this company from Universal building society

I learned a lot about banking and creating spread sheets


management were fair but firm


enjoyed reconcililing the bank account everday
Pros
working in town centre
Cons
none
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5.0
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Productive Workplace
I enjoy my day to day role in the team and the camaraderie of my colleagues. There is a 'no blame' culture in place and support with workload when there is an excess. There are regular team meetings and all staff meetings to ensure that individuals are aware of the direction the company is moving, investments and achievements.
Pros
Dress Down Friday at the end of each month
Cons
opportunities for advancement
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1.0
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Staff treated like numbers. Salary does not reflect the work
I can only speak for the mortgage ops department as the rest of the company seems to be relatively alright.

There's many cons and very few pros. Targets are ridiculous and very few if any achieve these. If you do not achieve the required level you will be put on a coaching plan which are very hard to come off.

The management lack any scope or direction and are often lost in no mans land when giving feedback or attempting to manage.


Staff morale is very low and nothing is done to improve this. Events or team building exercises are often planned but rarely carried out.

Staff turnover is incredibly high for a professional office of this nature.


The staff are great that are there however all feel the same way. regarding the senior management.

The work is varied and no two days are the same however this is not enough to make me recommend this as a place to work.


Serious changes are needed within this department.
Pros
staff, varying work
Cons
senior management, targets, acidic working atmosphere.
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4.0
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Exciting opportunities
The variety in your workload makes your day interesting and exciting. I have learned how to understand processes extending into other departments which helps you do your job better. People are friendly and helpful. Understanding complex matters can take time but you always have a help in hand. Completing tasks and writing a record of completed tasks makes me feel satisfied as to how productive I have been on the day so I can set myself a new target for the next day.
Pros
Good location and excellent perks
Cons
Rotational shifts
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5.0
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Great place to further your career
Very inclusive place to work. Very employee focussed and keen to recruit from the inside. A great place to work. Lots of job opportunities at the moment.
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