Newcastle Building Society Employee Reviews

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Good mixture and opportunity
Customer Service Advisor (Current Employee) –  Wallsend, Tyne and Wear16 April 2018
Good mixture of admin and speaking to customers over the phone, also plenty opportunities to change rolls and move around within the Society. Free gym on site and free parking
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A mixed bag
Senior Customer Service Administrator (Former Employee) –  Wallsend, Tyne and Wear19 December 2017
Pros:

* Extremely supportive and approachable management team and HR Department.
* Lovely offices and good facilities (canteen and gym).
* Great locations and public transport if you live in or around Newcastle city centre or Wallsend.
* Relaxed training period.
* Supportive and personable peers.
* A good way to expand your customer service or financial sector CV.

Cons:

* Probation period lasts a whole year.
* Over-emphasis on human errors (known internally as "risks").
* Working hours and shift patterns are geared very much in favour of the company and not the staff. For example, once a month the shift patterns comprise of 8 days straight (which in my opinion is in itself a "risk" and leads to exhaustion and errors). Poor work / life balance.
* No official breaks other than an hour's lunch, and not permitted outside unless on lunch. Feel cut off from the outside world.
* Higher management sit right beside the agents, which leads to a constant feeling of "being in a fish bowl" and being constantly scrutinized (stressful and not a healthy working environment).
* Mandatory overtime, so the company can make you work significantly extra hours on a weekly basis if busy (again poor work / life balance).
* No time spent bonding as a team (no team meetings or time for fun and decompression or to share knowledge and learn as a team).
* Antiquated systems. In particular you're expected to keep a daily time in motion study to account for every minute while on shift.
* Disparity between Customer Service departments - doing the same role but some departments are exceptionally
  more... busy while others are quiet by comparison.
* Pay isn't on par with all of the aforementioned Cons.
  less
Pros
See comments
Cons
See comments
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Very Professional, focussed
Finance Team Leader (Former Employee) –  Newcastle upon Tyne, Tyne and Wear17 August 2017
Very enjoyable place to work. City centre location for HO is very handy. Real sense of focus and that it is going somewhere. Wage structure is on the lower side, but other staff benefits are good, subsidised social events etc.
Pros
Very friendly, structured, professional
Cons
Wages aren't great compared to other places in similar fields
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productive
Senior Finance Office - Key Tasks (Former Employee) –  Newcastle upon Tyne, Tyne and Wear24 July 2017
merged with this company from Universal building society

I learned a lot about banking and creating spread sheets

management were fair but firm

enjoyed reconcililing the bank account everday
Pros
working in town centre
Cons
none
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Productive Workplace
Finance Officer (Current Employee) –  Newcastle upon Tyne, Tyne and Wear18 April 2017
I enjoy my day to day role in the team and the camaraderie of my colleagues. There is a 'no blame' culture in place and support with workload when there is an excess. There are regular team meetings and all staff meetings to ensure that individuals are aware of the direction the company is moving, investments and achievements.
Pros
Dress Down Friday at the end of each month
Cons
opportunities for advancement
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Staff treated like numbers. Salary does not reflect the work
Mortgage Case Owner (Former Employee) –  Newcastle upon Tyne7 March 2017
I can only speak for the mortgage ops department as the rest of the company seems to be relatively alright.

There's many cons and very few pros. Targets are ridiculous and very few if any achieve these. If you do not achieve the required level you will be put on a coaching plan which are very hard to come off.
The management lack any scope or direction and are often lost in no mans land when giving feedback or attempting to manage.

Staff morale is very low and nothing is done to improve this. Events or team building exercises are often planned but rarely carried out.
Staff turnover is incredibly high for a professional office of this nature.

The staff are great that are there however all feel the same way. regarding the senior management.
The work is varied and no two days are the same however this is not enough to make me recommend this as a place to work.

Serious changes are needed within this department.
Pros
staff, varying work
Cons
senior management, targets, acidic working atmosphere.
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Exciting opportunities
Senior Customer Service Advisor (Former Employee) –  Newcastle upon Tyne, Tyne and Wear11 January 2017
The variety in your workload makes your day interesting and exciting. I have learned how to understand processes extending into other departments which helps you do your job better. People are friendly and helpful. Understanding complex matters can take time but you always have a help in hand. Completing tasks and writing a record of completed tasks makes me feel satisfied as to how productive I have been on the day so I can set myself a new target for the next day.
Pros
Good location and excellent perks
Cons
Rotational shifts
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Great place to further your career
Senior Customer Service Advisor (Current Employee) –  Cobalt Business Park North Shields21 June 2016
Very inclusive place to work. Very employee focussed and keen to recruit from the inside. A great place to work. Lots of job opportunities at the moment.
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Pressurised
Mortgage Administrator (Former Employee) –  Newcastle upon Tyne3 May 2016
Very high targets for both productivity and quality (95%). The systems are not user friendly making a task take longer than it should. The management also had high targets which made them unapproachable and impatient when asking them for advise or instruction on a task.
Pros
location
Cons
stressful enviroment
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Busy workplace lots of Project Management and Testing
Product Admin Officer (Current Employee) –  Newcastle upon Tyne28 April 2016
Busy workplace lots of Project Management and Testing.

Setting up Savings Products and Mortgage Products onto system for branches and processing units to sell to customers.

Testing Statements, including Project Managing, Creating Test Plans, Testing and agreeing Sign Offs with clients and Processing Units.

Testing and Sending the HMRC Returns for the Society and the customers accounts for the numerous client contracts.
Pros
Given lots of responsibility
Cons
Highly Pressurised Department
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Wasn't a great work place
Newcastle, Customer Service Advisor (Former Employee) –  Newcastle upon Tyne, ENG27 January 2015
When first started training was good. After completing the training we were put in a complaints line when the job was stated it was a customer service advisor opening new accounts and giving out balances to customers.
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Good team and friendly
Snr Financial Advisor (Former Employee) –  GI20 January 2015
I was on secondment to the Newcasle due to their resident Adviser resigning and returning to the UK.
Pros
Very busy
Cons
Small office.
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Productive and fn workplace
Senior Customer Advisor (With Cergi) (Former Employee) –  Darlington Branch20 January 2015
They like to promote internally and the staff there are extremely friendy.
Pros
Good working environmet
Cons
Can be quiet in branches
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A decent job
Senior Customer Service Advisor (Current Employee) –  Newcastle7 April 2014
The people you work with are really good at their jobs and easy to get along with.
Pros
The people you work with
Cons
progression
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Informative and rewarding
Senior Customer Advisor (Current Employee) –  North East England19 March 2014
Working with customers on a face to face basis is the best part of the job. The job is sales based and very rewarding. Trustworthy company.
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Hard working Client end results satisfaction
Mortgage & Protection Advisor (Current Employee) –  Newcastle upon Tyne22 July 2013
Mortgage and Protection duties throughout the day and job satisfaction on getting what the customer /client wants.
Pros
working in Newcastle city centre
Cons
Saturday mornings
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Secure Job, 9 til 5
Financial Crime Manager AML (Current Employee) –  Newcastle upon Tyne28 May 2013
9 til 5 roles. Job security, Poor salaries and career progression is dependent on others leaving
Pros
One hour lunches
Cons
Salary
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great place to work
Senior Administration Clerk (Former Employee) –  Newcastle City Centre16 May 2012
Very busy environment also demanding as customer focused
I learnt all aspects of administration work relating customer related queries after investment accounts had been opened.
Management Good
Work colleagues excellent
Very demanding but rewarding
Customer service/satisfaction and nice working colleagues
Pros
job security
Cons
unable to make any human error
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Overall rating

3.4
Based on 20 reviews
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3.4Work/Life Balance
3.3Salary/Benefits
3.5Job Security/Advancement
3.3Management
3.3Culture

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