VOLUNTEER CUSTOMER SERVICE ASSISTANT (Former Employee) – Manchester, Greater Manchester – 1 February 2018
You learn many things when working in New Look such as being motivated, having patience when dealing with customers as it is our duty, having the ability to come on time and working under pressure. I have learnt the way of handling customers, having good attitude while communicating with them, explaining them with smiley face to attract them with your friendly behavior.
Sales Assistant (Former Employee) – Manchester, Greater Manchester – 18 January 2018
Management were rude, rearranged shifts without informing or asking people, and would deliberately call during days off, sick days, or ask you to come in outside of your availability (despite being a student with very strict availability). Most of the staff, the training and the culture of the work place was fun and helpful, but senior members of staff were often condescending and rude
50% off for staff
The management team made it feel impossible to enjoy working there
Sales Advisor (Former Employee) – Manchester, Greater Manchester – 22 November 2017
You get seriously underpaid for what you do. You also get false promotions, where they promote you to a 'specialist' so you can have more responsibility and stress, but no pay rise. The hours are unstable, you may get 30 hours one week and 4 hours the next. I think this job is suitable if your just looking for a part time job to keep you busy through out the day, but definitely not suitable for career progression or actually being financially stable enough to survive in society without debt. The people I worked with were nice, but that along with the discount was probably the only good thing.
Customer Sales Manager (Current Employee) – Manchester, Greater Manchester – 22 June 2017
As a customer service manager my daily duties included driving personal, staff and company KPI's, creating incentives to drive sales and analysing reports and using data to make informed and commercial decisions.
Department Supervisor (Current Employee) – Manchester Arndale – 3 October 2016
Extremely rude and inconsiderate management team. They are extremely clique and if you do not fit into their clique you will not go very far in the company. The 50% discount is not worth the work and emotional stress.
Sales Assistant (Current Employee) – Manchester – 20 May 2016
It is a good place to work if you are looking for a job in retail, there are many busy days and lots of targets that would need to be hit. Working with the people at New Look is what keeps me there as i get to have a laugh with them and make new friends.
You get to keep up with all the latest trends. You get a discount.
Sales Advisor (Former Employee) – Manchester – 23 March 2016
I did enjoy working at Newlook, there were many great things about it. For example, There were multiple groups that had to compete against each other to meet the targets of that week. However, the hardest part was be able to stay on your feet for 4 hours without a break.
Sales Assistant (Current Employee) – Manchester, ENG – 26 March 2014
Working at new look is great, I love working in retail. On a early shift we would check standards and be briefed before opening the shop, the target we be given would be for store cards online orders and general cash targets, this would then become our main focus of the day alongside the customers needs.
The best part of my job was building the relationships with the customers and the satisfaction of knowing you gave god service and the worst part was simply the hours were not suited to me.
Supervisor/ Management (Current Employee) – manchester – 25 March 2014
On an average day my role requires me to respond to correspondences, complete morning health and safety and security checks. Then produce daily floorwalks to prepare for the days tasks. Daily floorwalks allow me to grade tasks due to priority and timescale and allow me to distribute relevant staff to certain tasks. As the second level of management I require little supervision, I've learnt very quickly how to use my own initiative and common sense. I’m able to take responsibility and be accountable for my own work whilst maintaining integrity and confidentiality in a fast past environment.
Sales Assistant (Current Employee) – Manchester, ENG – 5 January 2014
A typical day at New Look is always different as you can put in a number of areas to work in. Working here has given me the opportunity to advance my skills in customer service and communication and working within a tight knit team.
Sales team leader (Former Employee) – Manchester – 12 August 2013
I worked in newlook, as a Sales Team Leader for a year after leaving arcadia and it was the WORST decision I had ever made! They treated me like dirt! I was on a 16 hour contact but would be made to work up to 45. I did so much and got paid peanuts. When the manager wasn't there I would basically single handedly run the shop! With not even a 'thank you' yet when i needed time off for personal reasons I was denied it "just because" I would be expected to drop anything in my personal life to work and received no thanks or gratitude!! The regional managers were just as bad, non caring and condescending whilst they did next to nothing! Many of the other workers in mine and other stores felt the same way!
DON'T EVER WORK FOR NEW LOOK!! IT'S A TERRIBLE COMPANY!!
50% staff discount
EVERYTHING ELSE (sporadic hours, lack of thanks and praise, overall attitude of managers, lack of understanding, need I go on??)
Sales Assistant (Current Employee) – Manchester City Centre, ENG – 24 July 2013
New look is not the greatest place to work. The managers are always on your back, they shout and randomly change shifts without even giving a minimum notice of 24 hours it has happened several times that an employee has walked into work to find their shift that they have come in for has been changed without their knowledge. Some of the managers are not nice at all and are very hypocritical and do the things they shout at you for. The managers also stick together so you feel uncomfortable complaining about one to another. The head office is also very unhelpful in this matter as they rarely do anything about complaints even if many people complain about the same matter. On the other side if you do stay long enough to get comfortable with the managers it can be a fun place to work, as some managers are extremely nice and do have a laugh with you. The people who work alongside you are also mostly very friendly and can become good friends. They also do help you a lot when you are stuck for example they will help you tidy if their section is done or will put out dumps for you. on the all it can be a pleasant place to work but it is a very difficult place to work as management can be very harsh even if you have not done anything wrong!
discount, colleagues (at the same level as you!)
managers, random shift changes, difficulty getting holidays booked, managers, 3 hour shifts and oh did i mention managers!
Sales Advisor (Current Employee) – Manchester Arndale – 28 November 2012
A typical day at work involves a range of responsibilities. One of the main responsibilities is to work at the till points, at the till points i have to help customers when they are buying chosen clothing. One of the main skills require at the till points is good customer service.
Another responsibility is to tidy up a particular clothing section whilst attending to the customers and giving them advice, a tidy clothing section allows customers to enjoy shopping more and increase the chance of them purchasing from New Look. Furthermore, working in New Look requires a good fashionable sense which projects that you are in the right environment and also this increases the likelihood of customers buying from New Look.