-Shift pattern and holidays (usually panama rota + 22 days personal holiday allowance)
-Skilled managers (encouraging and keen to support)
-Many occasions to learn and to develop a career in this field
-Massive communication gap (90% of agency workers do not speak a single word in english, some full timers do not bother improving their language skills despite having a contract)
-Ridiculous training: the so called "Operations Trainers" spend time with the new starters on the induction day and on the first couple of shifts just to sign a few papers, this means newbies' training is actually given by more experienced operators (often busy)
-Some aspects of the role: full timers are often required to replace agency workers even though the job is advertised and presented with well defined tasks which include the repetitive parts only in rare cases
-Colleagues: most of the people working here are demotivated, rude and not willing to progress. In case you want to do something more you will most likely face the hostility of who is around you (except the managers and a few others), which could be expected in a high school rather than in a working environment.
All in all, if you are strongly motivated, career orientated and able to stand for yourself give it a go, otherwise if you just need a monthly salary opt for something different.