Personal Banking Manager (Former Employee) – Birmingham, West Midlands – 12 September 2018
Greeting customers, meetings to discuss savings, current accounts, credit cards, home insurance, personal loans, mortgages and financial planning services. Providing excellent customer service, building rapport with customer and building strong relationships. Strong work culture, very supportive Supporting customers and making a positive impact on their financial situation is the most enjoyable part
Great company but difficult to work in branch network
Customer Representative (Current Employee) – London, Greater London – 10 September 2018
Branch network it's always under staffed so there's always much more things to do compared to what you are supposed to do. However, my team and in general teams are amazing and also the culture is really good. I've been involved many times in volunteering activities in and outside the branch.
Mortgage Administrator (Current Employee) – Bournemouth – 6 September 2018
Working at Nationwide, especially the finance team, has really helped me gain the knowledge skills and behaviours to really grow my potential as a professional in the workplace and really fulfil a rewarding role. The experience is fantastic however the understanding of work and roles is difficult from above. in summary, Nationwide is a great experience and the skills I have learnt are invaluable.
Data Entry Clark (Former Employee) – Swindon, Wiltshire – 30 August 2018
from 8-3 all we did was type and there was a 10 minute break that we could take during the day. We were discouraged from talking other team members and were reprimanded if targets were not met. everything had targets and the times were lowered once everyone had been trained on it.
PERSONAL BANKING AND INSURANCE MANAGER (Former Employee) – Oxford, Oxfordshire – 27 August 2018
if you feel you want to work for a charity then this is a best place.their technology is far backdated, too many loopholes in getting things done.same pressure as banks for selling their products. salary is better than banks but progression rise is only 5% so way too less. company is still stuck with 18th century accounts. saturday & long thurs openings hours. too many conference calls & meetings/action plans for no use. region keeps changing with new managers. you feel micro managed. if you are bored & needed some work to do this place is best i.e no mortgage, no bills to pay then this job will help you or else waste of your time & life. they claim to be ethical- but more of a charity with business minded. don't trust their diversity & inclusion as they are far more rasicist than what you see on advert. Their add is so bad that none of the employees likes. worse job I ever had & can't get my time back in my life. never I would recommend.
Architect (Former Employee) – Swindon, Wiltshire – 23 August 2018
People love Nationwide so much they stay there for years, and years, and years. That is the root of the problem, along with the politics of niceness, which means that poor decisions, even ones made 5 or 6 years ago cannot be criticised.
Business Consultant (Former Employee) – Northampton, Northamptonshire – 16 August 2018
It's a really good organisation to work for as the benefits package are quite generous.
However the skills and experience of staff is limited at lower management level. So you struggle to introduce outside concepts.
Workplace culture is good and are they are very customer centric. However they are equally cautious about everything and scared of putting a step wrong. Therefore they are less progressive than their competitors.
Area Support Assistant/PA to Area Director (Current Employee) – Brighton, East Sussex – 15 August 2018
Nationwide are a fantastic company to work for and I believe in their ethics and values. The most enjoyable part of my job is that everyday is different and varied working with different people on all levels.
Customer Host (Current Employee) – ipswich – 10 August 2018
I start with doing the branch opening, checking the building is secure for the staff to come into work and customers. I service the ATM's, taken cash and cheques out of them and making sure they balance. I am the initial face for Nationwide in welcoming customers to the branch . I make sure the daily dairy is up to date for appointments and direct all clients to their appointment's and keep all staff focused on their timed scheduled. I also keep the the marketing leaflets stands full and compliant. I see customer for enquires, saving, investments, problem solving. I order all marketing for the branch from receipts for customers paying money in to leaving with leaflets for customers about products the advisors use for appointments.
HR Administrator (Former Employee) – Head Office, Swindon – 10 August 2018
The culture of Nationwide was not right for me. I disliked the favoured culture it continuously displayed. If you was a show boater jumped up and down to say look what I've done, they had no appreciation of employees that did a good job and just got on with it
Customer Representative (Former Employee) – London, Greater London – 8 August 2018
My time at Nationwide was lovely until the directors decided to refurbish the branches. Dreadful, so many things restrict you from giving great customer service. And IT always crashing , unbelievable. Everyday at least 1 ,2 or 3 teller units fail. Embarrassing. With the new system , transactions take twice as long as need to enter details on two different systems. Bonkers. It is such a shame. I would still be there if it wasn't for all these issues.
Love helping people.
Not paid for extra hours just expected, High staff turnover in branches, People leave because manager incapable of running branch and helping out in busy periods, Morale low due to not enough staff.
PPI Case Handler (Current Employee) – Glasgow – 28 July 2018
Handled complex PPI complaint on mult-loan cases that involve reconstruction as a result of the complaint being an existing customer of the bank with a live loan. I learn to check deeply on the system in other to establish any previous claim made by the customer on PPI policy being complained about and investigated customers complain involving payment protection insurance, taking decision whether to uphold or reject the complain base on the evidence researched and presented. Our work place culture has been great and works as a team. The hardest part of the job is managing complaints from start to finish within a pressurized target and the most enjoyable is because I have the necessary skills and ability to perform and assimilate complex document and able to carry out an extensive and detailed investigation makes it very easy for me to adapt.
Great overall corporate culture. A company that offers very favourable employee benefits and flexibility in terms of working hours. Value placed on personal development. Amazing onsite facilities (gym, well being etc).