Start up meetings each morning to review results and targets set for everyone for the day.
Contacting appointments for that day to confirm attendance and to confirm what is required for the mortgage/investment interview.
Carrying out interviews compliantly and securing as many cross sales as possible with referral to personal banking adviser if current account to be transfered to Nationwide.
Reviewing days activity and meet with Branch Manager to update.
Send figures through to Area Office and finish for the day.
I miss meeting the customers with their individual personalities and being able to help them secure their home. Celebrating when they get their key and keeping in touch with them post completion. I still have many old customers ask me to come back..
Awful place bad management stressful would not recommend
Mortgage Service Consultant (Former Employee) – Northampton, Northamptonshire – 27 March 2018
Nothing like the annoying adverts portray of being the people's bank where everything is shiny happy people. Management are only interested in getting their monthly bonuses they have no interest in how they could be getting the best out of their staff it's all black and white statistics with constant pressure on talk time and no focus on customer care. The shifts were horrendous and really badly thought out and why bother consulting employees when you are going to implement them anyway. This best part of the working day there was going home and as for job security and advancement it is a joke all based on their ridicules statistics which they move the goalposts on all the time. The salary was nowhere near what it should have been for such a stressful job. As Winston Churchill said "Never again"
Customer Service Advisor (Former Employee) – Winmill Hill, Swindon – 2 March 2018
Hands down the worst job I’ve ever had. The turnover is so high the managers barely bother to learn your names. Within 2 months, out of the 9 people I started with, only 2 were left. However instead of finding out why people were leaving, they would continue hiring a new group of people to start each week. The salary is poor, the customers are abusive, there’s no management support, the hours are unsociable and the targets are ridiculous (try to keep each phone call to less than three minutes!) This is one of the most poorly run businesses I’ve ever come across and for a company with a branding of investing in their customers, that certainly doesn’t reflect behind closed doors.
Unsociable hours, poor salary, abusive customers, poor support
Digital Service Advisor (Former Employee) – Swindon, Wiltshire – 16 February 2018
I have worked for Nationwide for 19 months in my previous role as a Digital Service Customer Consultant. I have learned many transferable skills in this time such as excellent customer service skills, which have been verbal and written. In addition to this I have learnt a great deal about banking and savings products.
Nationwide is a great company to work for who offer excellent training and facilities. They are excellent at finding the skills you're good at and improving them, the chance for progression in this company is also a great reason to work for them. In Nationwide you get yearly bonuses and have many opportunities to progress in your chosen field within the business.
1 hour lunches, bonuses
You don't get all of the benefits as a temporary worker.
Customer Service Representative (Former Employee) – Harrow, Greater London – 13 February 2018
You would have to work 6 times a week (full day Monday-Friday and half day on a Saturday) which would get tiring as you don't really have a weekend. The days would tend to go fast if you're working on the till and conducting transactions all day, and I was fortunate enough to have great colleagues which would make the days more enjoyable.