Senior Visitor Services (Former Employee) – Kent – 23 January 2019
I worked for the national trust for nearly 7 years and loved every minute. What a beautiful place, packed full of history! I started as a volunteer room guide, learning the history, showing the visitors around, being involved with assisting on events. After a year of this I applied for a job and got it. The best thing about working for an organization like the National Trust is the variety. I worked in or with every department. Developed and learnt new skills in various aspect of the business. I miss it and would like to think maybe one I will go back.
garden ranger (Former Employee) – Nymans, west sussex – 1 October 2018
The National Trust were wonderful to work for. Very friendly staff and varied jobs. A wonderful environment to work in. Hardest part of the job was dealing with an awkward member of the public, which was rare.
Administration Assistant (Former Employee) – Felbrigg Hall – 1 October 2018
A day at the National Trust started with counting and balancing all cash. cheque and card payments that were taken from the day before. I then made sure all the cash was ready to be collected for G4S. All payments were the entered onto the National Trust payment system. My manager was kind and helpful. She was so kind and helpful to everyone and so the atmosphere in the office was fantastic. All of the employees would help each other at very busy times. Quite often the estate manager would be stood by the side of me helping load the dishwasher when the restaurant was under pressure. There are no negative comments to make about my position at Felbrigg Hall. One of the most enjoyable parts of the job were the organised events. My job was to advertise them via posters and generally helping out where necessary.
Manager (Former Employee) – Scotland – 27 September 2018
Sadly the company is a shadow of its former great self, over the last couple of years a re shuffle has seen staff being made redundant and replaced with "Commercial" managers who have little or no concept or care about conserving the properties or land for the nation. The management style has deteriorated in to a bullying and blame culture and is a toxic place to work.
The doors are kept open by a great team of front line staff at the properties and despite the best attempts of the senior management manage to battle through but not at a cost as the turnover is appalling, staff induction is a joke its a sink or swim culture when you are employed
As said in the title run a mile! You have been warned
High paced productive environment while maintaining a well balanced team with all my colleague
Front of House Staff (Former Employee) – Castle Douglas, Dumfries and Galloway – 26 September 2018
I learned to work constructively within my team to make sure the day to day tasks were completed to the highest standards even when we were short staffed. Hardest part of the job was working under pressure at the peak time of lunch service but out team was able to adapt and be versatile between roles.
Work as a Catering Assistant is long hours on your feet. No appreciation of your hard work. Customers can be lovely but many are rude demanding and condescending. The usual mix of team members, some lovely and you make life long friends, The management on the other hand just a full scale mess. The management are young adult, so its young adult in charge of young of adult which = 100% shambles. Are there favourites member of staff,of course there are. Should the management team who was full adult actually do their jobs, yes. The clean in the evening is completed by staff who have been on their feet all day and are desperate to leave and get home. Hence no attention to detail. Pay is minimum wage and the management at Tyntesfield house liked to hide our slips in the office for some strange reason! Then there is the 0 hour contract that the management dont understand the definition of which is 'A zero-hour contract is a type of contract between an employer and a worker, where the employer is not obliged to provide any minimum working hours, while the worker is not obliged to accept any work offered.' Not giving us the shifts and us having to do it or the threat of being kicked out of the job is hang over our head. Whatever they are still doing or were doing at Tyntesfied isn't an 0 hour contract. That's complete difference thing when the person working chooses when he/she is going to work not the management team.
But on the lighter note the food was great, and all locally sourced and if remember right lots where free-ranged and organic! But cutting down on the waste wouldmore... be great as that's very bad for the environment and homeless shelters would be very thankful for all the food.less
Free lunches, Good people, lovely location ( not to get too if not driving)
Membership & Visitor Welcome Assistant (Current Employee) – Tyne and Wear – 16 September 2018
Interesting places to work, full of history, great colleagues and volunteers. Actually enjoy coming to work, working for a cause you care about (hopefully!). Lots of different roles at different locations across the country.
Free membership, discounts on retail and food/drink, benefits, great working envirnoment
national trust is a great company to work for. they have a good management team and the work life balance is supported.they work hard to preserve property and history for future generations. i always felt happy and appreciated in my role.
N/A (Former Employee) – Swindon and National – 5 September 2018
If you love the organisation then the down sides may not matter but the quality of senior management and strategic abilities may prove a frustration or struggle beyond the interest in the work. It is a wonderful organisation which does superb work but is heavily constrained by rigid adherence to ever changing policies that are often not well conceived as those making such decisions are frequently placed in roles beyond their abilities or experience. Recruitment is either based on an ability to tick unrepresentative boxes in a rigid process that is incapable of achieving a true representation of the candidate or by an individuals ability to ingratiate themselves to the necessary decision makers.
Catering Supervisor (Former Employee) – East Midlands – 3 September 2018
Beautiful property and surroundings. Long hours which were both physically and mentally exhausting. Poor organisation. Food and drink provided (when there was a chance to have a break). Management had favourites who got away with doing whatever they wanted (usually as little as possible). Both customer and staff complaints went unaddressed. Seasonal contracts, so no guarantee you'll be employed past November each year.
Food/drinks provided; good discounts; lovely surroundings
Management attitude; long hours with little to no breaks
It is a very good organisation if you need a strong work-life balance. It is quite a child friendly organisation. However, if you are after high salary, bonuses and strong benefits packages this wouldn't be the right place for you.
Catering Assistant - Part Time (Former Employee) – Devon – 18 August 2018
Personally found the experience okay. Some customers are extremely kind, positive and polite which makes your day however some can be rude and/or grumpy affecting job satisfaction. Furthermore, if you are directly dealing with customers you will face the brunt of the criticism from them even when the situation is not your fault and you can't do anything about it. However this situation occurs with the majority of jobs involving serving customers.
Tour Guide (Former Employee) – Enniskillen – 17 August 2018
Great people serving a great cause. Since working for the trust, i have been obsessed with visiting the properties and meeting the staff which help each property to thrive! Octavia Hill would be proud!
Food and Beverage Assistant (Former Employee) – East Sussex – 16 August 2018
It was very busy at times but most of the time we coped well as a team and got on with the job. I worked with a great team and we mostly got on well with each other. Although I was working every weekend at first that situation was changing and I was starting to get regular weekends off. The benefits were good, meals provided and discounts in the shop and tearoom as well as free entry for me and my family. It was hard work and tyring and very busy at times but it could be rewarding when you had compliments from customers and had regular visitors who you could get to know well.
Lunches provided and discount in shops and tearoom and free membership
MANAGER (Current Employee) – south west – 14 August 2018
Unrealistic targets set against a culture of incompetence and zero work life balance. Decentralised format means that managers can run their own personal fiefdoms in any way they see fit. Which is fine. As long as your face fits. In effect, if you're a white, middle class graduate and want a nodding dog career path then this is for you. if on the other hand you want to see the many millions of pounds given to the organisation every year, spent wisely and in the right places, then go elsewhere.
Things have changed a lot since I worked for the National Trust however they do have a good retention of staff even now. The contracts for administration etc are permanent however a lot of seasonal positions. They would benefit from a more flexible approach to working hours as these are still set 9am to 5pm with an hour for lunch which is usually not required