National Trust Employee Reviews for Customer Service Representative

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Call centre
Customer Service Advisor (Former Employee) –  Kirkby, Merseyside1 April 2017
Working in the call centre was not fun, management constantly breathing down your neck to hit targets that are set at 90%. one positive is it is a 9-5 job if you can get of the phone on time that is/
Pros
nine to five position
Cons
Management are a handful
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Membership dep
Membership and Donations Customer Service (Former Employee) –  Swindon14 January 2017
Customer service assistant to members who make regular donations to the company. I also assisted with face to face meeting with the public and gave advice on which are the best National trust sites/properties to visit.
Pros
Lovely food on site
Cons
No job security and low pay
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Productive
Customer Service Advisor (Current Employee) –  Liverpool10 July 2015
Short term contract. Days were not bad. time flew
Overtime was good incentive.
management are quite good. not targets so it gets boring. like a school environment
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busy and educating
customer service operator (Former Employee) –  kirkby14 May 2015
It has helped me learn to work under pressure as can get very busy and you can get call after call in an live environment. I enjoyed being on the phone.
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Working with NT
Customer service advisor (Current Employee) –  Liverpool, ENG11 November 2013
Good wage with NT, Leaned a lot since starting in January and good opportunity to progress your career, Management is not very organised have had 6 managers since starting in January this year.
Pros
36 min break
Cons
unorganised
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Customer Service
Customer Service (Former Employee) –  Birmingham21 May 2013
My typical day at work consisted of me arranging appointments on the telephone and allocating slots so the public could visit the property. I learned how to organise in terms of arranging appointments also I learned the importance of communication skills. The management were very supportive when I first joined the organisation which made me feel welcomed. The co workers were very pleasant to work with and were supportive in terms of training me. The hardest part of the job was finding a more suitable appointment for customers. The most enjoyable part of the job was being able to converse with members of the general public.
Pros
Reimbursed travel expenses
Cons
Voluntary so no pay for hours I done
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Overall rating

4.0
Based on 237 reviews
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3.9Work/Life Balance
3.1Salary/Benefits
3.2Job Security/Advancement
3.4Management
3.9Culture

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