Membership and Donations Customer Service (Former Employee) – Swindon – 14 January 2017
Customer service assistant to members who make regular donations to the company. I also assisted with face to face meeting with the public and gave advice on which are the best National trust sites/properties to visit.
Customer Service (Former Employee) – Birmingham – 21 May 2013
My typical day at work consisted of me arranging appointments on the telephone and allocating slots so the public could visit the property. I learned how to organise in terms of arranging appointments also I learned the importance of communication skills. The management were very supportive when I first joined the organisation which made me feel welcomed. The co workers were very pleasant to work with and were supportive in terms of training me. The hardest part of the job was finding a more suitable appointment for customers. The most enjoyable part of the job was being able to converse with members of the general public.