Catering Assistant - Part Time (Former Employee) – Devon – 18 August 2018
Personally found the experience okay. Some customers are extremely kind, positive and polite which makes your day however some can be rude and/or grumpy affecting job satisfaction. Furthermore, if you are directly dealing with customers you will face the brunt of the criticism from them even when the situation is not your fault and you can't do anything about it. However this situation occurs with the majority of jobs involving serving customers.
Hard Work. No Appreciation. Critical. Disorganised. Chaotic and Bad Management
Catering Assistant (Current Employee) – Exeter – 12 May 2018
Work as a Catering Assistant is long hours on your feet. No breaks. No appreciation of your hard work. Customers can be lovely but many are rude demanding and condescending. The usual mix of team members, some lovely and you make life long friends, some are back stabbing and have other agendas. Lots of cleaning, emptying rubbish bins, washing up and lifting heavy stock. Tips are stingy. Equipment very old and tatty, huge shortage or crockery and cutlery. Stock is also very hit and miss and products often run out despite being aware of busy times and events. The planning of stock and staff is very inadequate and poorly managed during busy times. Catering outlets are tatty and dirty in desperate need of refurbishment. The clean in the evening is completed by staff who have been on their feet all day and are desperate to leave and get home. Hence no attention to detail. Pay is minimum wage and can be very difficult to understand because payslips are not clear. Very short staffed on occasions, management expectations are high.
Free Tea and Coffee. Staff Discount in the Shop. Admission Free
Hard Graft. Poor Pay, Stressful, Under Valued, Short Staffed.
Amazing place to work with amazing staff but bad management
Catering Assistant (Current Employee) – Stockport, Greater Manchester – 4 March 2018
I absolutely love working here for the people i work with and the customers, we have the best teams ever and is such a unique place to work but management let it down. There’s really no way to progress past supervisor and everything is broken. What i will say is you will work your butt off day in day out and get nothing in return not even a well done or a thanks, instead you are repayed with cancelled shifts and no tips. I have made lifelong friends here and have had so much fun working here, but after a few years theres only so much you can take. Fantastic job for people at uni as you can come and go as you please and great for young people too but very hard if you want solid income to live off losing out on shifts and not being payed much.
Lunch is included, amazing team, fun workplace, lots of social events.
Badly managed , bullying environment , no team work
Catering Assistant (Current Employee) – Stowe – 14 January 2018
Whilst working in the catering department it is your fellow colleuges that make the work place . However if you want to work in a department that means the catering managers do less work then lower staff then this is the place for you .
The time within the catering department has been one of the most stressful experiences ever, management leave you to your own devises and Palm whatever work they can to people below them.
Team work just does not occur and employees can be Singled out . Not a very nice working environment.
Toxic working environment, bad management who do less work
Catering and Retail Assistant (Former Employee) – Nottinghamshire – 11 January 2018
Despite many attempts to get management to assist you during busy periods is impossible, you are often left on your own to serve long lines of customers on a regular basis, the pay surely does not reflect the amount of work we have to put in, only the supervisor and colleagues on my level seem to be the only personable and relateable people and feel much the same way I do.
Perksatwork - discounts off high street and online shops
Beautiful grounds to work at, but unpleasant working environment due to staffing/management issues
Catering Assistant (Former Employee) – Plymouth – 3 January 2018
The grounds were absolutely beautiful to work at. It was lovely knowing that all the nature was surrounding you whilst you served customers. Customers were generally very polite and grateful for your service. I enjoyed working with the National Trust for the first year until it was taken over by new management. After this, senior staff began arguing with each other more and the workplace became very tense and unpleasant. Teamwork became almost non-existent. I began to believe that the National Trust at Saltram House (Plymouth) was becoming more concerned about money-making than conserving the environment, which led to the damaging of the grounds, particularly in the car parks.
Cheery customers and staff, beautiful setting and free membership!!! Fair wages for everyone, including young people. 0 hour contract is not ideal but usually a fair amount of shifts available. Overall a pleasant environment
Generally a good place to work. At Wallington Hall my colleagues were welcoming, helpful, and friendly. The management staff were also great to work with. However, as most of the non-senior members of staff were high school or college age, the staff changes frequently, as was the case with myself. This however means that there is ample opportunity here for young people looking for part-time work whilst they are studying.
Catering Assistant (Former Employee) – Wales – 12 September 2017
Worked as catering assistant in cafe on NT property. Good management at location. Very busy at times: on my feet all day. Good teamwork. Pay (minimum wage) is slow to arrive. The early cutoff date means that payment for a given month arrives near the end of the next month. Benefits such as discount and pension scheme seem to have been forgotten. Zero hours contract but manager appreciative of hard work and very fair. There probably is career progression for those who want it.
Catering Assistant (Former Employee) – Nunnington, North Yorkshire – 8 September 2017
I enjoyed my time at Nunnington Hall overall as the people I worked with day to day were nice, the pay was fair and it gets busy so you're always kept on your toes. However, there were some issues in management meaning staff work was made harder.
Free lunches, good pay for under 25s, not too long hours
A typical day at work consisted of set up everything out front so that it looked appealing to the customers and preparing everything in the kitchen so that we could work as efficiently as possible throughout the day. I leaned how to deal with vast quantities of customers in the most efficient manner possible whilst still providing a great level of service.
The team is great and we all get along and fit well with one another. We have an understanding Manager who is there to listen. At day at work there is full of fun and work. The both mixed together makes for a great day at work. We can all have a laugh as well as getting work done.
Catering Assistant (Current Employee) – Altrincham, Greater Manchester – 5 July 2017
Lots of variation in jobs day to day. Friendly management and colleagues. Easy enough but trained on various jobs. Flexible shifts. Bit out of the way and difficult to get there without a car but there is a bus stop right outside
Catering Assistant (Former Employee) – Dover, Kent – 26 June 2017
job involves clearing tables, doing dishwasher. making sandwhiches, making coffee,serving cakes and food. all national trust sites are diffrent. but all catering is expected to boost membership alongside the welcome assistants.
Zero hour contract position which revolved around serving customers in the tea room. Time pressure would increase around lunch time when hot food was served. Great job at the time, working alongside like-minded students.
Despite some stressful days, the moral of the whole team boosts the atmosphere. Lovely people who worked together as a team to achieve the highest possible service. I learnt so many new skills on a day to day basis and felt important and vital in the process.