Things have changed a lot since I worked for the National Trust however they do have a good retention of staff even now. The contracts for administration etc are permanent however a lot of seasonal positions. They would benefit from a more flexible approach to working hours as these are still set 9am to 5pm with an hour for lunch which is usually not required
MANAGER (Current Employee) – south west – 14 August 2018
Unrealistic targets set against a culture of incompetence and zero work life balance. Decentralised format means that managers can run their own personal fiefdoms in any way they see fit. Which is fine. As long as your face fits. In effect, if you're a white, middle class graduate and want a nodding dog career path then this is for you. if on the other hand you want to see the many millions of pounds given to the organisation every year, spent wisely and in the right places, then go elsewhere.
Business Support Co-Ordinator (Former Employee) – Swindon – 10 July 2018
Generally a fun and positive environment, autonomy I respected. Unfortunately, Leadership and Management structure varies and layers of Management cloud communication. Opportunities for progression for people with the right experience but progression not really encouraged.
A great place to work which I have thoroughly enjoyed.
Retail Volunteer (Current Employee) – Clumber Park – 25 June 2018
A very friendly and positive work atmosphere. There is a great team spirit with everyone supporting each other if they should need to. Whilst working for the National Trust I have gained many skills including working in a team, operating the till and customer services skills.
Tour Guide (Former Employee) – Banchory, Aberdeenshire – 25 June 2018
I learned how to deal with large groups of tourists, children and answer the questions based in history, customer service and tourism. There was a challenge working for what was effectively a charity, however it was something I took on board.
Fantastic experience for anyone interested in history
Volunteer (Former Employee) – Solihull – 17 June 2018
I am a history student at university and my time here in sixth form and university was so enjoyable. I was allowed to choose when I volunteered and all the staff made me feel welcome, I would wholeheartedly recommend volunteering at the National Trust to people of all ages.
Customer Service Assistant (Current Employee) – Falmouth – 14 June 2018
Working for the National Trust has allowed me to work for a company that I really believe in. The work that they do is outstanding and they believe in each and every employee. They are fair and helpful employers.
Hard Work. No Appreciation. Critical. Disorganised. Chaotic and Bad Management
Catering Assistant (Current Employee) – Exeter – 12 May 2018
Work as a Catering Assistant is long hours on your feet. No breaks. No appreciation of your hard work. Customers can be lovely but many are rude demanding and condescending. The usual mix of team members, some lovely and you make life long friends, some are back stabbing and have other agendas. Lots of cleaning, emptying rubbish bins, washing up and lifting heavy stock. Tips are stingy. Equipment very old and tatty, huge shortage or crockery and cutlery. Stock is also very hit and miss and products often run out despite being aware of busy times and events. The planning of stock and staff is very inadequate and poorly managed during busy times. Catering outlets are tatty and dirty in desperate need of refurbishment. The clean in the evening is completed by staff who have been on their feet all day and are desperate to leave and get home. Hence no attention to detail. Pay is minimum wage and can be very difficult to understand because payslips are not clear. Very short staffed on occasions, management expectations are high.
Free Tea and Coffee. Staff Discount in the Shop. Admission Free
Hard Graft. Poor Pay, Stressful, Under Valued, Short Staffed.
Conservation Plan Assistant and Room Guide (Former Employee) – Seaton Delaval – 12 May 2018
The National Trust does extremely valuable work in estate management and being able to contribute to this through research of an estate's historic environment was a considerable privilege.This allowed me to develop skills in project management and historic research, with key support provided by Trust staff.
Volunteering - Land based work (Former Employee) – Cornwall – 15 April 2018
i enjoyed working with some of the workers from the national trust in many tasks from putting up signposts in my village to levelling walkways on uneven terrain. they are very thorough about their work and the level of security (prevents accidents) they give you while working.
Tour Guide (Former Employee) – Edinburgh – 14 April 2018
Everyone was very friendly and welcoming and gave me tons of support during my first few weeks there. I personally found the history very interesting to engage with too. Because the site was already very well-staffed I was often given the chance to take a break in the staff room where there was tea and biscuits.
friendly staff, low-stress
Sometimes very little to do when well-staffed and guests are rare
Team Leader (Former Employee) – Cornwall – 8 April 2018
Myself and my husband ran beach cleaning working holidays for the summer for the National Trust. We welcomed a dozen foreign students every 2 weeks and managed the daily beach clean plus their 24 hour needs with entertainment, team building games, cooking rotas, shopping. Brilliant experience.