Coach driver national express (Former Employee) – Stansted airport – 10 October 2018
Poor management and very rude staff too much bullying and often you get a racist comment Definitely not worth it shame.... Very long hours and always finishing late over time not worth doing as they're never going to pay you
Engineer (Former Employee) – West Bromwich, West Midlands – 6 October 2018
Avoid national express like the plaque bad management hassle and bullying if face don't fit ok if you like kissing but all the time then you may fit in until they had enough of you then out the door even if you work for 10yrs or more don't think your safe there they will drop you like a hot cake clueless run by idiots will sack you for most stupid of things just do your self a favour and avoid it some garages will be shutting soon so don't even bother with there jobs
Team Leader Customer Service (Current Employee) – London, Greater London – 2 October 2018
Great business to work for, lots of development opportunities, a great place to start a career! Due to the nature of the business it can be a challenging environment, however this gives endless opportunities to grow and progress.
Development opportunities, progression, experience
Coach Driver (Former Employee) – London, Greater London – 29 September 2018
Drivers are not value,they just speak about safety.Stupid rules, without any kind of reason.Too clever management, without any kind of driving experience.Quite low salary,but very big responsibility,unsocial,unhealty job.
Driver (Current Employee) – Stansted Airport – 27 September 2018
Management and controllers could not run a bath, paperwork and share holders more important than anything else. Coaches are sometimes cleaned in 5 mins so you can guess what they are like, most of them smell of urine from the toilet and floor mopped with same mop as toilet. Go and work for a private coach company, staff turnover is horrendous no body wants to be there
Analyst (Current Employee) – Birmingham, West Midlands – 10 September 2018
The non-senior level people are what keep you in this company. They are friendly and approachable in day-to-day business activities. Development and recognition are not so good and can be hard to progress even though you can show evidence for it.
Travel Advisor (Former Employee) – Birmingham – 10 September 2018
On arrival I had to log into my turret, this enables timekeeping. organisation was priority, Management gave us set goals, it was a friendly environment to work in, the most challenging part of my role was having to listen to unhappy customers but the most rewarding was giving customer satisfaction that then gave me a warm glow knowing that I had achieved my aim in ensuring that the customer is needs are met.
We would be given incentives for overall performance.
Coach Driver (Former Employee) – Gillingham, Kent – 31 August 2018
I was based in Gillingham, Kent, Got to say the job i was doing driving to Paris was enjoyable however it was long hours and trying to keep within driving hours was very difficult, The management team were brilliant and the guys in the office covering the shifts were fantastic, however they all have their hands tied by higher up the food chain so it's difficult for them to get what they want, i was offered commuter or private hire work but decided to go back on the buses as at least then i know when I'm going to be home. Miss driving there smart coaches though
Driver (Former Employee) – London, Greater London – 13 August 2018
In my time with National Express I had good times with other drivers that were a laugh, at such a shame we got treated like dogs, like a Number that can be replaced at any given moment, the hours ruin your life, full stop, ruins your social life (if you have one) and relationship/marriage/family will be effectived due to working on days that you should be off, Sunday, bank holiday CHRISTMAS!! NEW YEARS!, I worked in all these days and was forced too even tho I begged to be with my family the manager smiled in my face and said ‘If you don’t like the hours you know where the door is’. Well Mr manager after 7 years of putting up with your rubbish I told him ‘yeah if that’s how you want to be fine’ I walked out and called in sick on my last XMas with the company and Took the whole week off giving me my NYE back with my freinds and family. It was a great time. That’s when I realised money isn’t everything & my health was also bad due to the anti social hour shifts (Earlys then on lates week after) also my back begun hurting so I quit just in time, now I feel like a new born baby 6 months later I’m happy again and I have my family, friends and health back. I now work in London Zoo helping the animals and I enjoy my sociable Hours job, no work on Xmas, NYE or bank holiday for me anymore and I love it. So happy I took tbt pay cut. Avoid this company at all costs!!!! Please don’t do this to yourself!!! Don’t make the same mistake I did and waste your time there they only pay 32k a years because they own your life/soul once you sign that contract, choose life my friend, choose life!!more... I did ... never looked back ...less
Long hours, terrible shift work patten, bad for health.
Station Manager (Former Employee) – London, Greater London – 6 July 2018
Hugely disappointing experience with National Express Staff and managers all unhappy, Head Office chaotic and managers multi tasking but not coping. Appalling induction process and cannot recommend a career.