Some duty's can be long and the hours they say are flexible, but thats only if you know people as you have to swap with them, if they don't want to swap you're stuck with what you've got. Some garages have nice areas in them as well as smoking areas for smokers and large sitting areas when waiting around, others have tiny work and sitting areas and are not well thought out for the employees.
The Vehicles are mainly kept to customer standards but this doesn't include the driver of the Vehicle, as most of the time on the old vehicles the heaters are stuck on in the summer and they never work in the winter causing discomfort whilst driving the vehicles (But this is not all Vehicles there are a lot of good ones to).
Most of the work hours are done in the Vehicle and not a lot of social time between drivers or other work colleagues.
Most of the customers are nice towards the drivers, but theirs always one or two that tend to be aggressive verbally and sometimes physically, lucky theirs a cab door between you and them, the down side to this is the company policy is you must never leave the cab if you feel a threat, this would be okay but you could be taking a break at you end journey and step out the cab wanting to get out the drivers seat and take it easy and someone starts to give you abuse, i've had this done to myself before. luckily nothing major came of it, but it does happen.
hope this helps.
Unsocial workplace when driving