Clear goals about their objectives but rather incompetent overall
Senior Intelligence Officer (Former Employee) – UK – 26 August 2015
The NCA is set up (since 2013) to do a great job and does to a degree. However, the successes are well advertised but failings are not and when reported in the media it is put down to rare occurances. This is not the case and it happens on a daily basis, the management structure is confused and confusing. There are many 'Empire Builders' and staff who attend many meetings and talk about the job, but then do nothing, have no experience and have no respect from other staff.
There is a culture of PR and pleasing the Board and Govt. Statistics and reports are created in a way as to always be positive and indeed impressive even when they are either manufactured or made up.
Experienced Law Enforcement Staff are being replaced with young graduates who see the sexy image of the NCA in the media and then act like the job is a game or they are saving the world.
Since inception, staff morale at the coal face has plummeted due to uncertainty, lies, incompetent, spineless and ever changing managers.
This is a real pity, it was developed from SOCA (changed as a political statement) and before that from the pre-cursor LE agencies. In theory it should be the answer to tackle Organised Crime, sadly it is not turning out to be that way.
In comparison, decent pay (although no increases for nearly 5 years)
Poor management, low morale, no pay increases, treatment of staff by management