Don't work here if you actually want to be acknowledged by your managers. And don't work here if you want to the help you or to even see them. Was very excited to work with such an "amazing" company. But the moment I started I hated the job. It was also in a concession; so I imagine working in a store is better. However the huge lack of communication is something I just could not stand. Very, very disappointing. Pay isn't very good, nor are the chances for holiday.
Worked at the Bridgwater factory as a crafts person. Stuck it out for a year but was so glad to get out. How people are still working for the company, I’ll never know. They don’t know what they are missing. Management don’t even care about you, only care about the products. Treat you like your at school and the manager walks round like the head mistress. If your talking you get told off. The pay is shocking for the amount the company makes. . I wouldn’t reccomend working for this company to anyone
In my long working life, this was the worst experience of my career. I wish I had never accepted this position as the management - shop floor and head office are an absolute joke.
My store manager was inexperienced, sick more times than she worked and treated everyone with little to no respect. She expected everyone to work weekends except for herself, was rude, had no time to provide training or keep us up to date with products and most of the time we were walking on egg shells around her - when she was actually at work!
HR were just as bad as they were not prepared to listen to our concerns or help the store when the manager was continuously off due to sickness. We were expected to just get on with things with little to no support. We were short staffed as it was and expected to work way above our pay level with no thanks. Take my advice and seriously think twice before applying for a job here!
ASSISTANT (Former Employee) – Mulberry court – 14 July 2019
Never left alone, even when you're on holiday you get messages asking you to go into work. Manager is useless, she'll watch the staff struggle and still have her days off. Absolutely no teamwork they all moan about each other, not a nice place to work.
Ashamed to even be associated with this company ..animals get treated better that the people that work there .managment and supervisors and some team leaders are untrustworthy .underhanded bullies ..dont give a dam about health and saftey .free parties are just for managment to get totally plastered ..and abuse staff members then publically say sorry over factory tannoy ..turn blind eye to everything as long as the bags get produced ..quality is none existant mistakes get covered up ..this is usually done with a felt tip .fake stitches .polish and various other items.people who are trustworthy .honest.loyal take pride in there work.good timekeepers and who only want the best for the company are regularly dissmissed sacked disclipined bullied ..people who are consistantly on weekly basis .abuse the rules get promotion .pay rises..favouruitism is rife ..nobody is fairly treated ..its disgracful ..managment should be sacked and a new managment team found ..
I have never experienced such an awful working environment, I am embarrassed to say I ever worked for such an unprofessional and too faced management. Since leaving work I have suffered with mental health struggles due to the stress and bullying i experienced. Would suggest to anyone thinking of applying to this company to seriously second guess their decision as I can guarantee you will regret it. Unbelievably grateful to be out of such a toxic working environment and so happy I have seen the back of it.
When a new person joins the team, the company ought to provide proper training for the craft. The trainers seem to have been given the job purely on the length of time they have been with the company, rather than how skilled, knowledgeable and communicative they are. A new person is left to their own devices in order to practice for days on end, not proper hands on training with tips and confidence building.
The management, in turning a blind eye to bullying, is actually promoting the behaviour and it is now part of the culture.. A manager actually argued with me that what I endured and witnessed wasn't bullying. Persistent intimidation is bullying! There is a huge devide between management and the craftspeople. Management don't seem to understand what actually happens on the factory floor and in what order it takes to create a luxury bag.
One of the plus sides of working in the factory is that people come from all walks of life. This could be better utilised. People are not treated with respect. Ideas and observations are ignored by management. Craftspeople have come up with easier and quicker ways to produce the bags properly but management willfully won't listen. Some of the ways that issues are rectified undermines the fact that what is being created is a luxury item.
When there is a problem during production there isn't a manual or anything to refer to whatsoever to rectify the issue. There is little understanding of diagnosis, prognosis, treatment and prevention.You would have thought a company as old as the 1970s, would have learnt lessons from past issues.more... Instead production stops whilst management flap their arms and panic.I witnessed production come to a standstill for 5 days because they could not find where the problem stemmed from. I was also disgusted to find that there aren't more stringent rules on health and safety to do with hand washing. People will sneeze into their hands without washing them, using tissues or antibac. Therefore causing sick days. The Bradford Factor points system is used to deal with sick days. Which could mean that a person is penalised for picking up a virus. It would be better for management to deal with absenteeism on a one to one basis. A supervisor with a team of thirty people should be able to get to know the individual. Again this system provides a way out for not managing properly.
The work can be repetitive but every so often you get to work on a new bag, using new skills. This can inject a positive energy and buzz into the team. However it could also mean that you have to do a job that you are not particularly skilled in.You might even find that you have been moved to a different line altogether. People have left for this very reason.
There is a prevailing uneasy atmosphere that you can lose your job at any moment, no matter how well you have performed over the years, how many targets you have met, how skilled you are, how punctual and how respectful. The factory floor has endured huge culls and people still feel that their position with the company is a fragile one.
There is a huge focus on the Summer and Christmas parties. The money that is spent on these should go into wages instead. Particularly as the people that work in the factory socialise a lot together anyway.less
Working with a large team
Extremely poor management for a company that deserves better
Honestly avoid this place. The majority of people who work alongside you are an absolute disgrace. Bullying is a daily occurrence, and the management don't have a clue what they are doing. No career progression whatsoever and the rate of pay is very poor. Luckily i left for a superior company who value their staff and treat them very well. Whoever recommends this company as a good place to work are as deluded as the management.
Awful Management. Horrible Staff. Filthy working conditions. No progression. Poor pay.
Not the best place to work underpaid , management poor , not supportive and treated badly and not given support or progress , Very bad team management as not treated as a valued member of staff but treated as just a number
The area manager doesn't seem to listen to a word that anyone has to say, we were often sent poor stock and expected to sell it like someone would in a full price store. Discounts are good, but the pay is so poor that you struggle to afford to buy anything! Commission rarely reached more than £150 a month for the majority of the year, and the store was extremely quiet from Jan-July. It was clear there was no progression within the company, and they'll happily stab you in the back if it means they can have a new face in store.
if your ever offered a job at Mulberry think twice, management are the worsed i have ever worked with they are so full of themselves they give no support to staff and show no compassion when you have a problem. i gave a 100% every day i worked for them and ended up being treated so badly by them , i was signed off work for depression. thankly i have found another job where staff are treated well , and i can forget about the job that ment so much to me but was destroyed by awful management.
Craftperson (Current Employee) – Somerset – 5 January 2018
Doing the same job all the time. Very repetative and tedious. Management don't care about staff or the product. Feedback only when there is an issue with work, never when a good job has been done. Nasty supervisors. Pay is not enough for the job. Very loud place to work also.
I have never worked for such a volatile company, All they do is cater for the higher up employees and wish to have the retail staff working as slaves and hiring terrible people for management roles with no qualifications.