When working in management I was diagnosed with cancer, the area manager saw this as an opportunity to muscle me out of the store into a store several miles away, I was constantly badgered about when I could start work again whilst going through treatment, this caused me great stress and money difficulties.
Area managers are not properly trained, use bully boy tactics, belittling staff at all levels in front of customers and other staff members.
Stores are essentially used as secondary warehouses, meaning organisation of stock is nearly impossible.
Area manager regular told staff not to worry about theft, health and safety issues, didn't follow procedures.
Outsourced customer service essentially means they were there to process orders and knew nothing about the product.
If you are a capable worker you'll be lumped with several jobs to carry out at once, whilst the store manager sits in the back or stands by the till checking their social media.
Only pro is that they're willing to allow anyone to climb the ladder, resulting in extremely under-qualified management and HR.