Tough but sometimes rewarding
Working for Mothercare was nothing like the serene atmosphere you may encounter as a customer (well at most, off-peak, times). The allure quickly wears off when some customers turn on you because (naturally) you're not an encyclopaedia of baby care knowledge after training. Also, I experienced racism, physical inappropriateness and plain abuse as a CSA here from customers. I'd be doing a disservice if I didn't mention the kind, grateful customers that made it all worthwhile and truly made me sane.
In terms of workplace culture there were a lot of staff and for the most part the vast majority of colleagues were a pleasure to work with. Management was mixed (and of course person-specific); at times they'd be helpful and pleasant, at times they'd be unfairly deflecting blame on us, deceitful and moody yet quick to share our respective individual successes to their superiors.
The job itself involved doing various tasks beyond the imagination such as organising the stock room, doing overnight sales preparation and an extremely early morning audit. The primary attribute required in this role was being a knowledgeable people person, approaching every customer with kindness.
All in all, a place that toughened me up which makes my experience here bittersweet.