Mothercare Employee Reviews

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5.0
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ok
Cleaner (Former Employee) –  Yeovil28 January 2019
Started at 6am till 10am

did this job for 2 weeks as it was temp job
the people i work for was good made new friends in my role
was to know what cleaning stuff i was using but got surport with staff
getting on with the team
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1.0
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Avoid this company
Customer Service Advisor (Former Employee) –  Leeds, West Yorkshire27 January 2019
As a failing business this company has now put money making before the welfare of it's customers and employees. I only worked here for a short time and it was horrendous, management is a joke and the rotas only given a week in advance but were sometimes changed without you being informed so work/life balance is non-existent. Everybody was depressed and off sick with stress and anxiety, they expect the world from you but give nothing in return. Constantly undermined by management and never once heard a thank you, staff would be scared to talk to each other and if caught they would be told off like children. Very little training given into the safety of the products that were being sold and if management were in a bad mood they would take it out on you. Often heard confidentiality being broken so you could not trust anyone, especially management. Never felt so worthless in my life, I would rather scrub toilets than work for this company again, all the good members of staff will eventually leave and this company will go to pot, and rightfully so. PLEASE do not work for them if you have a choice.
Pros
I left
Cons
Not good for your mental health
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4.0
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Great place to work
Customer Sales Advisor - Unit (Current Employee) –  Harlow22 January 2019
Most enjoyable part of working for Mothercare is helping the mums and dads to be with their purchases, as sometimes this could be their first child and they have no idea what they need so just advising them builds a relationship which makes them return when they have had their baby to show off their bundle of joy. I have had extensive training on the laws and regulations of car seat fitting an really enjoy this part of the job unfortunately the least enjoyable is the heavy lifting of the car seats which can be up to 20kg.
Pros
Good work/home life
Cons
Heavy lifting
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2.0
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Poor company to work for.
Sales Executive (Current Employee) –  Watford, Hertfordshire21 January 2019
Mothercare has experienced poor management for the last 4 years causing the company to falter in the market. In the last two years we have cut over 400 jobs due to not keeping up with the current retail marketplace.
Pros
People
Cons
No payrises/bonuses in 3 years no advancement
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3.0
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Employees make the job worth it.
Shop Floor Manager (Current Employee) –  West London, Greater London17 January 2019
The company itself is caring towards customers and staff but recently the company has gone down hill. they have introduced redundancy's and have let off a large amount of good, hard working staff yet kept some staff who do minimal to get by. The staff go the extra mile for their managers and customers, for example staying later when jobs haven't been completed by others and going out their way to please customers to ensure they leave the store happy.
The company itself is doing things the wrong way, such as putting profit before the welfare of staff, giving an understaffed team 2 weeks to refurbish and open a brand new store and providing discounts that over 70% of staff wont or may not use, such as half price pushchairs if they are expecting.
The only reason i have stayed in the company for as long as I have is for the staff and to ensure someone is praising them and keeping them motivated when some managers aren't.
If you want to feel like you belong in a team and to create new friendships that will last, if you want to progress in your career without proper training, if you wish to be told you have a stable job then told your'e going to be made redundant/demoted/transferred, Mothercare is the place to be.
Pros
20% off full price items.
Cons
Managers with unneeded stress on shoulders.
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2.0
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Appaling
Customer Advisor - Part Time (Former Employee) –  Watford, Hertfordshire31 December 2018
A lot of people in the workplace are fake. The manager's favourites get away with slacking off and being late whereas the others receive formal warnings and threats of being fired. Behind closed doors, many of the staff are disrespected by the managers and treated like slaves. A lot of the time, the manager's gossip about the other employers right in front of them and even the customers. Very unprofessional.
Pros
Quick journey
Cons
Managers, Rota, Teamwork
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3.0
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Love my job in a difficult environment
Manager (Current Employee) –  Watford, Hertfordshire29 December 2018
Love my job in a difficult environment.

The buzz of retail is enjoyable especially being with a customer who is about to experience such a life change.
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4.0
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Productive
trainee supervisor (Former Employee) –  Aberdeen24 December 2018
Was good place to work but management were not nice.hours were good . Most of staff was good but more worried about appearence that customers or staff
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1.0
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One of the worst place towork
Customer Service Assistant (Former Employee) –  Canterbury, Kent4 December 2018
I have to say it was the WORST job I have ever had. Poor management skill, clear favouritism allowing them to slack off and not do any work. lack of in dept training but expect you to know it everything about the, struggle to ask for help and work as a team, always under staff. management bringing personal issues into the work environment, uniform takes about 2/3 months to arrive and least but not the last the LOWEST pay I have ever received. especially consider how much energy and effort is require. Do not work her not worth your time.
Cons
working compulsory expectant event last night
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2.0
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Great in-store teams
Manager (Former Employee) –  South West2 December 2018
Amazing in-store teams who put the customer first. Poor higher management - Regional Manager, poor communication skills, poor people skills, makes management teams feel worthless. No recognition or support given to loyal staff, unfortunately loosing good people and the people are what makes this business special......I fear for the future of this company.
Pros
Customers
Cons
Lack of Respect, Support & Appreciation for doing a good job
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3.0
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Not good but not bad
Sales Advisor (Former Employee) –  Woolwich25 November 2018
It was an interesting place to work, the staff were friendly. But the management were not the best as they would speak about staff etc. I learnt a lot about children, push chairs etc so I guess to some degree it was informative.
Pros
Paid breaks, nice members of staff.
Cons
Management were not nice
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2.0
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Hideous
Sales Advisor (Former Employee) –  Royal Tunbridge Wells20 November 2018
Absolutely no advancements, was abandoned on the shop floor by myself as a newbie with little to no training. Did not get breaks. Shifts were randomly assigned. Was often only given 4 hours a week. Was there for about 6 months and I never even learnt to do refunds.
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5.0
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Staff are so lovely to work with
Customer Service Advisor (Current Employee) –  Gateshead, Tyne and Wear19 November 2018
All staff have so much knowledge and always there to help new starters. The company always trying to adapt due to changes in retail. Wide variety of product choices and reasonably priced.
Pros
Every day is different
Cons
Pay
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5.0
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productive and friendly environment
Retail Assistant (Work Experience) (Former Employee) –  Milton Keynes, Buckinghamshire17 November 2018
Great place to work, lovely colleagues, great benefits. I loved the people I worked with, the management and all the customers and their little children that came in
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5.0
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Fun work place
Customer Service Advisor (Current Employee) –  Aintree, Merseyside9 November 2018
this company basis its values on making the workers feel at home and make the experience of work as enjoyable as possible. The company rewards it workers for productive and hard work and information given to them is taken seriously and may occur changes to the business.
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5.0
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good life work balance
Sales Advisor (Former Employee) –  Meadowhall, South Yorkshire8 November 2018
a great company to work for, they were very flexible on working life balance when you have young children, enjoyed nearly 6 years there, the staff were great
Pros
great life balance
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3.0
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fun workplace
Customer Service Advisor (Former Employee) –  Colliers Wood29 October 2018
it was a fun place to work at, as theres always something to do.
Members of staff are friendly and you actually begin to form a family, however the pay isn't good enough as well as the work hours.
Pros
opportunity to always learn
Cons
changing shift patterns
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3.0
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Fun workplace.
Accounts Assistant (Former Employee) –  Watford10 September 2018
My temporary role was varied and enjoyable.

The teamwork was consistent and enjoyable but unfortunately as a temporary team member I was not given the opportunity to learn all the departmental functions.
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3.0
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Fine for retail
Customer Service Advisor (Current Employee) –  Aintree, Merseyside28 August 2018
No company is perfect, however there should be more benefits to working for a company - in which Mothercare does not supply much. You get 20% discount on most fully priced items. Contracts are not great, but they can be considered by management carefully. For retail, it is as good as most, though it really depends on the team you have. Although, with the company struggling with closures, a lot is going on at the minute and priorities are set more for management.
Pros
mostly nice customers
Cons
benefits
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5.0
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Fun, but furious pace
Customer Services Consultant (Current Employee) –  Edinburgh, City of Edinburgh21 August 2018
All round enjoyable place to work, but a very fast & furious workplace, would highly recommend to anyone looking to further a career in retail as it is a great stepping stone
Pros
Discount
Cons
Weekend work
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Overall rating

3.4
Based on 385 reviews
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