Assistant Manager (Former Employee) – Milton Keynes and Shoreham – 22 January 2018
It was a standard restaurant style job typical waitress had to depend on tips to make salary worth staying for unfortunately management changed regularly and needs of individual staff were never important as waiting staff is easy to come by
i learnt alot here about working in customer service. the brand standard is very high so with this you push yourself to always give the best in whatever you are doing. Management were great at their job and you look up to them. the hardest part would be when it can be busy periods but you get through it when you are working with a great team.
Waitress/Bar Staff (Current Employee) – Sheffield – 6 January 2018
Working for a small family owned pub was a beautiful experience. Building a relationship with guest especially regulars was a unique experience and something I would very much like to have the opportunity to do again.
Back of House (Current Employee) – Beckenham – 4 January 2018
I was incredibly happy at my previous premises, we had a fabulous team committed to doing our best. But when the head office chose to close our premises, things took a dramatic turn. Myself & my team began to lose confidence in our job security and we did not feel appreciated for any of our many achievements or met targets.
Upon beginning at my new role, the chaos continued. I received no formal training from management, they failed to give me the required personal protective equipment & I work with a team who try their absolute hardest but receive no recognition for their efforts. Morale is low & I struggle to get through a shift without feeling down-trodden.
Bar Staff (Former Employee) – Preston – 1 January 2018
Whilst I worked here it was very childish like experience as other co-workers would not be nice to other co-workers. I also got underpaid. The management team also don't have a clue what they are doing or how to treat employees.
Front of House (Former Employee) – Rotherham – 29 December 2017
this place is a terrible place to work, no management team for several months, no structure and they change rotas at less than a days notice. rude staff and holding managers demote you from your original role and from 48 hours right down to 10 hours this is per week, ive been doing 10 hours per day so to go to that is ridiculous. see trip advisor for customer reviews it says it all really. a farse and a joke.
Manager (Former Employee) – London – 28 December 2017
Working in a fun fill group at this pub had been a warming experience - i was sad to leave due to life style changes but those who want to work there will be very happy im sure. I learnt so much and that carried me up towards becoming the Manager.
Front of house staff (Former Employee) – Epping, Essex – 20 December 2017
staff are very easy going and very friendly. but management was a nightmare and things never seemed to get done on their end.
Stock was always an issue and none of the mangers would ever take responsibility for their lack of diligence.
i did learn and adapt my skills by mentoring newer staff members, and really appreciated the responsibility of it.
the most enjoyable part of the job was working along side the front of house staff.
and the hardest part was trying to make up for the lack of support from the General Manager of our establishment, thankfully our assistant manager was amazing and would really help us out when things were going south.
Waitress (Former Employee) – Croston, Lancashire – 4 December 2017
Used to be a really good family place to work, very bad manager and everyone is leaving, it’s lost good family values that it was when I started. When we were like a happy family, it’s a family pub that’s what I miss, everyone helping each other, no nasty people there. Not a single thank you ever in the last year since new manager started, doesn’t care about anyone.
overly complex rules and red tape.work hard and you will be rewarded though
General Manager (Former Employee) – Leeds And Bradford, Yorkshire – 1 December 2017
No such thing as a typical day.If you are willing to learn the training material is extensive but you will need to do it in your own time.management is poor in general due to an over complex heirarcy of management which slows results.Be prepared to work lots of hours.you will meet a lot of good people
Grill Chef (Current Employee) – Stoke-on-Trent – 11 November 2017
Your days can consist of working up to 14 hours. It has given me skills, to deal with pressure, to stay calm in a fast paced environment, Presentation skills.
Trentham Lakes management team are amazing, and cater to your needs extremely well Fun place to work and good people to work with. Hardest part of the job is the late nights followed by the early mornings. The rush of a busy shift, putting out check after check after check with 0 complaints gives you a sense of accomplishment !
Bar Staff and Waitress (Former Employee) – Guildford – 9 November 2017
The manager is a lovely person, but whilst being onsite a lot ,rarely works. The staff are cliquey and hard to get in with, this being said the turn over rate of staff is astronomical. The pay is insanely low, and you end up working a ridiculous number of hours to make a good wage.
Team Leader (Former Employee) – Kew Green – 8 November 2017
Loved the pub and the customers. I learnt a lot during my time working here through the other team leaders. As a company, it lacked any incentive to do well, they should provide little perks for hard working team members e.g free lunch/drink every now and then, or praise of some sort, would encourage the staff to do well for the company with more passion! :)
Getting very profit focussed but customers are still a priority
Manager, various restaurants (Former Employee) – Birmingham – 6 November 2017
Ok company, chances of progress are good , basic pay, high expectations, work-life balance if fully staffed, but it doesn’t happen often.Managers expected to cover for everybody , so you may lose holiday entitlement. Good company if you really enjoy customer service and have high standards.