Mitchells & Butlers
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Mitchells & Butlers Employee Reviews

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United Kingdom855 reviews
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4.0
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There's a reason they've been around so long and survived many economic downturns, the senior management know what they are doing!
They demand a lot but reward well when performance merits it
Pros
Salary, environment
Cons
Hours
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1.0
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over worked and under paid. Management in all departments are useless. kitchen never worked as a team and there was a lot of sucking up to managers. The week I left, another 4-5 chefs left too. Avoid this company at all cost.
Pros
A few people who worked there
Cons
everything
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1.0
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Kitchen “head chef” is lazy and sits in office all day vaping and pretending to be on the computer doing orders.. doesn’t work the hours he’s on rota for finishes early and sits at the bar drinking. And the general manger is two faced and plays people against each other, also doesn’t hold his temper well, I’ve seen him throw drinks out of a young waitresses hands and scream in her face just because she bought drinks in for the chefs in a busy service
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1.0
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Avoid malt shovel at all costs, they're all 2 faced, they will turn on you the minute you give them the opportunity. There's always issues between staff member and you will hear about it. Long hours, won't tell you when you've done a good job, only a bad one. Team leaders think they are better than everyone. The place will mentally and physically destroy you. Getting paid the extra 10p+ for being team leader is not with what you will have to deal with.
Pros
Absolutely none
Cons
Staff
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5.0
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Mitchells and butlers are an outstanding company to work with. They provide a vast range of benefits and training to help you progress your career. Highly recommend to work for this fair and equal company.
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2.0
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was set on with the knowledge that I was to be the next kitchen manager but had to start as a team leader due to the KM not left as yet to find out after the KM left that they didnt want me to be KM then even though I had set shifts each week they just changed my shifts to suit them without even telling me safe to say I just walked out and never looked back pay is rubbish managers are liars stay away
Pros
it pays
Cons
stay away not worth the hassel
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3.0
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i have worked here for 2 years and have excelled in what i do. i have learn a lot since i have been here from customer service to till management and food hygiene
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4.0
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Some sites aren’t as good to work for as others the same as the brands but M and B listen and give you guidance on where is best suited to your strengths.
Pros
Good wage, good banter, good co-workers
Cons
Late nights, stressful sometimes, difficult guests, online training
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1.0
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Hours get cut short without much notice and they put extra team on in case its busy then send people home after an hour shifts are always split also check you paycheck each month as they like to under pay staff
Pros
None
Cons
No family life just work work work under preasure
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1.0
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So contracted for 28 hours but end up doing over 40 hours. Illegal shifts. Often done a open to close (15 hours) finishing late then 8 hours before work the next day. Only time you get to sit down is when you have to go to the toilet
Pros
Pay. I was lucky to have a manager to give me set days off each week
Cons
Worked hard
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1.0
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Worse place ever worked hated it team leader was horrible as was other staff members I got sacked because furlough wouldn't pay me got told me job was still there and then when it re opened no job for me there horrible poeple I wouldn't want any one working for them
Pros
Boring
Cons
Reallu stressful
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4.0
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A typical day includes opening the bar (or closing) at 11 AM/PM by unwrapping all the taps, cutting fruit, and gathering ice. Serving drinks to customer in the bar and then making the drinks for upstairs and running them up to the correct table number. Rinse and repeat with cleaning the bar every 40 mins.
Pros
free lunches
Cons
Deal with drunk people
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3.0
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Management very nice. Days are always different and easy to enjoy. Learn lots of different bits that make it more enjoyable as you go. Very nice culture and a nice workplace
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4.0
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hard to review a typical day at work given that there was no stop aside from lunch. you constantly transition between serving people, tending to the bar and helping the kitchen.
Pros
fun workers
Cons
repetitive
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1.0
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They talk about the people but all they want is money and numbers ‘you will work at least 48 hours a week ‘ the senior management are drunken letches ! Culture of apparent positive thinking and if you question their archaic process you are gone ! Do not believe a single word they say and you will be asked to manipulate their KPI system by a bullying Rbm so they don’t get fired . Leave the industry now
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1.0
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Absolutely disgraceful firm to work for when you dedicated 4 years to them the way they treat you is disgraceful, dont be a loyal hard working member of staff whatever you do you will be disrespected tp the highest level you know
Pros
Great people you meet staff and customers
Cons
Awful management, bullies!!!
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4.0
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Big bosses are not very attentive, the big slogan was "It's not about the money - it's about the customer experience". But really it isn't. Local managers and teams are great fun and very friendly with each other. Great teamwork.
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4.0
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I've worked at Mitchell & Butler for nearly 3 years and gained experience in many areas. From handling day-to-day operations such as customer service and management of the team. I also, operate behind doors and assisted in the handling of cash and data input. The hardest part of the job is dealing with negative feedback. Nobody likes being told where they're going wrong, but from advice and experience, I've developed in my customer service skills and approached negative feedback as a way of improving. However, the most enjoyable part of the job is the people I work with. I consider my colleagues 'work family' and I really rely on their friendships when it came to me gaining their respect when I progressed further. Being in the management team myself, I built great relationships with my bosses and consider them good role models.
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5.0
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I'm so happy to work with company because they give me a lot of course and help me a lot with everything.
Great company to work and good skills learning
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5.0
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Challenging but very rewarding. Full support all the way. Loads of opportunity for career progression. Amazing team where everyone carries the work load equally.
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5.0
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Constantly developing the team, succession planning is a large part of the role. Company looks after you so long as you are delivering your end of the contract.
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Overall rating
3.4
Based on 877 reviews
5
185
4
263
3
233
2
78
1
118
Ratings by category
2.9
Work/Life Balance
3.0
Salary/Benefits
3.2
Job Security/Advancement
3.0
Management
3.2
Culture