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Mitchells & Butlers Employee Reviews
United Kingdom855 reviews
Found 855 reviews matching the searchSee all 877 reviews
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over worked and under paid. Management in all departments are useless. kitchen never worked as a team and there was a lot of sucking up to managers. The week I left, another 4-5 chefs left too. Avoid this company at all cost.
A few people who worked there
Kitchen “head chef” is lazy and sits in office all day vaping and pretending to be on the computer doing orders.. doesn’t work the hours he’s on rota for finishes early and sits at the bar drinking. And the general manger is two faced and plays people against each other, also doesn’t hold his temper well, I’ve seen him throw drinks out of a young waitresses hands and scream in her face just because she bought drinks in for the chefs in a busy service
Avoid malt shovel at all costs, they're all 2 faced, they will turn on you the minute you give them the opportunity. There's always issues between staff member and you will hear about it. Long hours, won't tell you when you've done a good job, only a bad one. Team leaders think they are better than everyone. The place will mentally and physically destroy you. Getting paid the extra 10p+ for being team leader is not with what you will have to deal with.
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was set on with the knowledge that I was to be the next kitchen manager but had to start as a team leader due to the KM not left as yet to find out after the KM left that they didnt want me to be KM then even though I had set shifts each week they just changed my shifts to suit them without even telling me safe to say I just walked out and never looked back pay is rubbish managers are liars stay away
stay away not worth the hassel
Some sites aren’t as good to work for as others the same as the brands but M and B listen and give you guidance on where is best suited to your strengths.
Good wage, good banter, good co-workers
Late nights, stressful sometimes, difficult guests, online training
Hours get cut short without much notice and they put extra team on in case its busy then send people home after an hour shifts are always split also check you paycheck each month as they like to under pay staff
No family life just work work work under preasure
So contracted for 28 hours but end up doing over 40 hours. Illegal shifts. Often done a open to close (15 hours) finishing late then 8 hours before work the next day. Only time you get to sit down is when you have to go to the toilet
Pay. I was lucky to have a manager to give me set days off each week
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Worse place ever worked hated it team leader was horrible as was other staff members I got sacked because furlough wouldn't pay me got told me job was still there and then when it re opened no job for me there horrible poeple I wouldn't want any one working for them
A typical day includes opening the bar (or closing) at 11 AM/PM by unwrapping all the taps, cutting fruit, and gathering ice. Serving drinks to customer in the bar and then making the drinks for upstairs and running them up to the correct table number. Rinse and repeat with cleaning the bar every 40 mins.
Deal with drunk people
They talk about the people but all they want is money and numbers ‘you will work at least 48 hours a week ‘ the senior management are drunken letches ! Culture of apparent positive thinking and if you question their archaic process you are gone ! Do not believe a single word they say and you will be asked to manipulate their KPI system by a bullying Rbm so they don’t get fired . Leave the industry now
Absolutely disgraceful firm to work for when you dedicated 4 years to them the way they treat you is disgraceful, dont be a loyal hard working member of staff whatever you do you will be disrespected tp the highest level you know
Great people you meet staff and customers
Awful management, bullies!!!
Big bosses are not very attentive, the big slogan was "It's not about the money - it's about the customer experience". But really it isn't. Local managers and teams are great fun and very friendly with each other. Great teamwork.
I've worked at Mitchell & Butler for nearly 3 years and gained experience in many areas. From handling day-to-day operations such as customer service and management of the team. I also, operate behind doors and assisted in the handling of cash and data input. The hardest part of the job is dealing with negative feedback. Nobody likes being told where they're going wrong, but from advice and experience, I've developed in my customer service skills and approached negative feedback as a way of improving. However, the most enjoyable part of the job is the people I work with. I consider my colleagues 'work family' and I really rely on their friendships when it came to me gaining their respect when I progressed further. Being in the management team myself, I built great relationships with my bosses and consider them good role models.
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