Minster Care Group
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Minster Care Group Employee Reviews

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Location
United Kingdom108 reviews
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5.0
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I work at Three Elms in Warrington, and its the best service that I've ever worked in.

The service users are supported to a high standard in all respects.


They offer NVQs and career progression. Im actually starting University in September and the company have been very supportive and adapted my hours to suit this.


Management are very supportive and understand the work/home life balance. They offer an open door policy, and its a very welcoming environment.


Everyone generally gets on and you can have a good laugh with your colleagues, and the service users are just amazing.


Training is up to date and comprehensive, and everything is above board.


I love it here.
Pros
Free lunchs, good management, good support, NVQs and career pregression
Cons
None
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4.0
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I havent been at hamshaw court long but it is a great company to work for. Have all new staff that constantly show how much they care for the residents on a daily basis. Dignity and respect are constantly being followed. Management are there to support and the staff work well together. The new activities co ordinator is the best I have ever worked with who thinks outside the box. The staff constantly improve their way of working and the living environment for our residents on a daily basis and always puts their needs first.
Pros
The residents
Cons
None
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1.0
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I am so shocked this place is not shut down. Poor care...
Shocking management. Deputy manager could run that spot. Does more than the actual manager. All the staff members are always quarrelling and bickering.

If you report something about staff they don’t deal with it adequately and goes and tell the member of staff you reporting. No confidentiality at all. Don’t even get paid right
Pros
The residents
Cons
Poor management. Don’t get paid correctly
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1.0
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3 shifts omg, shocking how is hemshaw court still open, no continence products for residents that need it, and when u do u get 1 bag to go round every one :( security what a joke if u have a family member here I would be worried, windows left open all night no one is botherd , very bad manager
Cons
None
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4.0
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Love working here just got nights but now prefer days as better for me still love place it has a great environment the staff are great if you get stuck ir nervous they are willing to assist with advice and help you settle in
Pros
There flexibility is okay
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1.0
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Avoid at all costs , managers are nasty bullies.
Operations manager is a drama queen and who loves causing dramas has a hissie fit every five minutes , screams at staff, total idiot, threatening to sack people all the time , CQC need to know all about this person and his “professional standards “ as their lacking from what I’ve seen, very unprofessional in my eyes.

Regional manager and manage sat in the office all day filling their faces , no communication just threats of home closing if their having a bad day, New deputy walks around in a daze , clearly has no idea what’s going on and is horrible to staff.

Glad I’ve left now as these new managers have made it ten times worse , totally lacking in respect to what was a troubled home is now in critical stage and still blame managers that have left months ago for their shortfalls.

Don’t like been told the truth and constantly lie hence why people leave as trust has gone .

Honest truth is the current managers are too busy worrying about their status then the homes welfare , they can blame the past managers or whoever they like , I have seen first hand what is happening and it is totally their conduct that is ruining this home.
Pros
Get new management
Cons
Get rid of current managers
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1.0
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Stay away not worth the headache!! ... more agency than staff! Overworked and underpaid! Paperwork is always getting changed then staff are expected to know how to fill it out. Communication is poor, get told different things from different seniors/the manager.
Wouldnt surprise me if it closed down!
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1.0
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If you are one of those people who actually care then please go elsewhere. You will get walked all over while matey matey staff and management sit around stroking dogs and rabbits. I wouldn’t have any of my family there. Interview consists of “when can you start?” High staff turnover. Manager very lazy, not a caring bone in her body. Loves her tattoos and showing them off . Unprofessional
Pros
When you leave
Cons
Believing they care
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5.0
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I am very satisfied with the services offered by this company, both me and my girlfriend .professionalism, fairness, promptness .
the salary is good and the residents are very nice
Pros
Good
Cons
Good
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1.0
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Very bad experience and there a lot of people slagging everyone off and there wouldn't help you and all staff are leaving due to the management and not getting no thanks
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1.0
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Too much input from head office. Management weren't allowed to manage home properly. Not enough time to cater to residents needs. Residents not attended to fast enough
Pros
Local to me
Cons
Too many to mention
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1.0
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Disgusted what I saw and heard from a carer to a manager who asked him very politely to assist my relative along side herself with a care issue,he called the manager an obscene word and ignored her request, had many issues with this carer in particular and his horrible attitude, nasty piece of work and his partner as well who also worked there.
New management team arrived and I was overall appalled about how the lead manager spoke about previous staff , rude

and obnoxious and on more then one occasion was so unpleasant to the junior manager was reduced to tears, seemed to have a problem with her which still occurred after she had left as I personal saw that he had issues with her which were not justified and as a relative I did not need to know what problems they were having , very unprofessional on his part who should know better.

There is a lot of uncertainty about the place and it’s future to which I never received an honest answer to my questions apart from one of the managers who unfortunately left, with new managers I was blatantly lied too me.

Have no confidence in the new managers any more then I did the previous manager, director is obnoxious and arrogant , often heard his shouting in corridors and humiliating the staff unnecessarily.
Pros
Not one
Cons
Too many to list
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1.0
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Horrible place to work so pleased I left when I did. New manager has not a clue what she is doing. More agency staff than normal staff. Director general just ruffles feathers when he comes in the home. Changes made every day staff do not know what they are doing Would never put a member of my family in to any of there homes. Need to be closed
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3.0
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I have been working for Minster Care Group for nearly 3years. I have learned A lot and Im very thankful for all support. Its a pleasure to work for this company
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1.0
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Families working together which is never a good idea. New deputy started and was a breath of fresh air, team leader always on cigarette or coffee breaks very rude and at times aggressive, not supportive to team , always having “personal issues” that all the staff knew about their private lives.
Paperwork always missing or not completed and no confidentiality.Certain

staff bullying other staff because of family connections , not advised to work there
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1.0
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Sacked the manager after CQC inspection, Deputy was left with a dead weight team leader and no support but did her best in light of the situation , always supportive to staff and resident , family but no support from anyone else. Dirty environment with grounds covered in waste , staff have no clue what to do as new paperwork given to them and no explained then get lectured for not been completed correctly. More agency staff the original staf f that have no ideaa what is going on , definitely a stay away from
Pros
None
Cons
Unsafe and dirty
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1.0
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Deserves to close . Unhealthy place for residents and staff.mismanaged and very very understaffed which makes it dangerous for both residents and employees.
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1.0
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Management treat staff like rubish, deputy manager, was a bully and so arigant luckily for staff still their she has gone, no person centered care to residents, employ staff that have no clue what they are doing and most staff their is aganecy which is no continuation for the residents as they are different everyday... Some staff think they no better than yourself, and shout at residents I would avoid this company as they are only doing it for the money. Oh and don't go on sick you'll get no support and ring you everyday even if on annual leave
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1.0
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This is the worst company to work for they have idiot management who struggle to speak English they have no training to deal with staff and none to deal with the well being of the residents its full of agency staff who cant speak English and dont care about the residents they cant keep staff as the pay is not good they get bullied no help from management as management dont have a clue.I would never recommend to anyone minster care or grenville court to put your loved one in the care is awful better to leave them on the streets as would be looked after better.If your wife is the manager you can sit in the office all day doing nothing and being paid for it ....
Pros
none
Cons
everything is against this place
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1.0
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honestly just stay away from this terrible home. Get slagged off for everything, no confidentiality with in the home. Long 14 hour shifts, get no thank you at the end of the day. The care is good but the staff are horrible towards each other, constant tears, arguments and bickering about each other. The managers are far from professional and constantly drag you in to the office to shout at you. Big bullies!!!!!
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1.0
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Management were bullies. So we're members of the staff. Had to report physical abuse to the nurse as one of the staff was hitting a resident then I got the sack but was told to work the weekend first. Too many responsibilities and not enough staff
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