As an Officer, the role required us to deal with the courts, defendants and claimants. While most people are polite and respectful, there was far too often those that tried to be rude in order to intimidate workers. In my role, I was responsible for handling complaints. It took mental fortitude to remain calm when dealing with those individuals. It was also completely baffling to me that people who you expect to have a higher level of education/intelligence/respect, tended to be some of the most ignorant, stubborn people to deal with. Aside from those characters, it helped that our team was always supportive of one another and really felt more like a family.
I still remain in contact with our direct supervisor and manager as they became like a brother and father figure to me over my time there.
In general, the people I worked with were amazing and I can truly say I have made some close friends here. The clients we dealt with however, made the job sometimes unbearable.
Dealing with defendants and disgruntled claimants or stubborn co staff.