I had no experience in dealing with legal work before. Having an excellent sense of humour is vital to remain in this line of work. If you can't laugh at certain things you will end up in tears. The role itself required a keen attention to detail, small cues that might help solve a dispute or resolve a problem.
You must be detailed in your research. Sometimes you may have to read notes from long before you even deal with the complaint to find the original error then working your way back.
Honesty, be transparent in all you do. Make note of everything that you do because if something happens, you have documented evidence to show why you did/did not do certain things in relation to an investigation. At the end of the day, anything you do on the system is logged and you need to be able to back yourself up.
Answered - Designated Fines Officer (Former Employee) - London
My own experience is don't work for the Prison service. Management awful, very low moral throughout prison, dangerous job to do as very low staff for the amount of prisoners. I wanted a change of career too. But wished I had not got the job, Was left to work on my own with many prisoners without any self defence training.