Miele Company Limited
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Miele Company Limited Employee Reviews

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United Kingdom10 reviews
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4.0
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it was a good place to work, it had its benefits and it also had its challenges.

it was a new experience and it helped with character building so good overall
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4.0
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good place to work, good people, the job itself was tedious and management weren't always great but just the normal issues you'll find anywhere. if you are offered a job there its probably the best of the kind you'll get in the area.
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2.0
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Wanted this job to be a good placement but unfortunatley turned out to be awful.
Dont be fooled by any agency placement promising good future prospects.

You are told your starting salary will be £10 PH, and will be much more after qualifing. The truth is you only qualify as full time Miele employee after 1st being with agency for 13 weeks, and then anouther 13 weeks with Miele.Thats half a year before you can earn the top pay of ( wait for it) .....£10.30p PH !!!!!!

As a agency driver, you could be weeks there before any training is given, and they will swap driver/ drivers mate everyday so you dont get comfortable and get any ideas, between yourselves. Nearly half the fleet of drivers are agency, and people are leaving all the time. Morale is really low, and even the long term drivers have nothing positive to say. Real shame, because vehicles are good and clean, and the product is great. Management are completely out of touch, and you will be on the road a lot of hours!

The long term guys who are fully trained installer/ drivers are nice freindly guys, but for what they do, very underpaid compared to the industry.

Low atmosphere with a steady stream of drivers passing through.

Remember, be carefull what the agency tells you. YOU HAVE BEEN WARNED
Pros
Uniform, vehicles, product
Cons
Everything else
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4.0
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working a miele was a good experince, the customer facing roles, working independantly, working under pressure.
this role involved, cleaning working with customers, helping out other memeber of miele.
Pros
rate of pay
Cons
travel to work
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5.0
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A nice temp job, with helpful colleagues who were nice and polite. The monthly cake trolley was a nice thing to look forwards to, and the work space had ample amenities
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3.0
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Answering all inbound calls, diagnosing and troubleshooting faulty appliances and where possible fixing them, documentation of this, booking engineer visits when required, raising credits, dealing with and escalating complaints, ordering spares, all within very tight targets. Upselling wherever possible.
Technical information and how to resolve faults on white goods through a number of resources available and knowledge.

Very poor management-completely target driven, yet setting time targets on everythingwhilst trying to give great customer service, Also targeting on time going to loo, call follow-up, which could be quite complex to resolve issue. Only being given rota every 2 weeks, so not being able to plan anything outside work outside 2 weeks.

Achieving daily stats when some are impossible through no fault of your own, lack of consideration in rota. Having customers demand to speak to a manager and no manager being prepared to speak to them

Work colleagues.
Pros
Work colleagues
Cons
Long hours changing every 2 weeks, management style
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4.0
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Great product, shame that senior management are so out of touch.
Engineers are expected to work 24/7 whilst management sit back.

From an engineers perspective, top of the range van, quality tools and training, full uniform, laptop etc.

Good discounts on products too.

Work/life balance is a big problem, so much so that a union has now been bought in to assist in future development plans as managements demands on staff we so bad.

Given the chance, I'd go back to them tomorrow but only if the management structure had changed from the very top downwards.
Pros
German quality product
Cons
No work/life balance, poor service management
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5.0
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The benefits were great and i loved every second of working there. I would love to work there again in the future.

The work was 9-5 which is standard. However what really makes the company great are the people you are working with.
Pros
People and Benefits
Cons
-
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4.0
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Great people and great products !
Everyone is helpful and supportive and I really enjoy coming to work.

The best part of the job are the people you work with. We have a nice working environment
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5.0
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A long and busy day. Often stretched beyond stress level tolerance.
Learned all marketing communications and PR skills.

Introduction to management course completed.

Friendly colleagues. Loyal.

Volume of work was hard to manage.

The role was busy and varied which I enjoyed.
Pros
Subsidised restaurant, cmpany car.
Cons
Long hours, high stress levels, unreasonable demands
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