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Questions and Answers about Middletons

7 questions about working at Middletons

7 questions
  • Actually try giving employees proper training instead of a ridiculous "fact pack" that is loaded with outdated and incorrect information. Stop treating vulnerable people like cash cows and allow a fairer returns policy.Employ more staff so that the staff you do currently have don't have to work 6 or 7 days a week with no lunch breaks for little pay.Also, consider employing a workable level of staff members so that the ones you already have don't have to drive all around the country covering other stores because they don't have enough staff to cover holidays.

    Answered 6 July 2020
  • No sick pay. You'll be made to feel guilty for calling in sick to a place that works almost exclusively with elderly and physically vulnerable clients that you could easily infect and do serious harm to.

    Answered 6 July 2020
  • Stop the Bullying culture that the owners and Sales Directors seem ok with, halt the vile text messages directly to your shop floor staff if customers won’t commit, cease the horrid emails, they don’t boost moral and your pushing great staff away! No training is given, but you expect people to constantly improve, no support is offered when and where it should be...

    Answered 2 September 2020
  • Many customers were challenging due to their rude and confrontational nature.The main challenges that I faced were working long weeks with no days off and no breaks as we didn't have enough staff to run the store efficiently. I was initially employed as a showroom sales advisor but ended up driving the bus to pick customers up (which was never mentioned in the interview) & doing home demonstrations of products for customers sometimes over 200 miles away (also never mentioned in the interview)We were not given the correct equipment to carry out our work. We were required to carry Rise & Recline chairs that sometimes weighed in excess of 60kg with nothing to assist us. This was frequently carried out alone, at a customers address, walking up steep and uneven stairs. Accidents frequently occurred. We were also required to do the same with heavy scooters and bed frames.I was frequently utilised as a delivery driver, working between the Bristol & Newport stores, having to drive vehicles I was not insured to drive.There were many challenges to working for Middleton's. I think I spent about 30% of my time actually working on things that were in my job description the rest was anything they could think of for you to do so they wouldn't have to take on additional staff.

    Answered 6 July 2020
  • I was interviewed in the showroom by the manager who was working alone. This should have been a warning sign for me but he assured me the other member of staff had been called to an urgent meeting in Bristol so I felt that this was a one off.The interview took approximately 90 minutes as every time a customer came in, the interviewer would have to leave me and serve them. Unfortunately, this served as a perfect example of how disorganised and dysfunctional the company were during my time there.

    Answered 6 July 2020
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