I work mainly on my own, in my own little corner with my files and my 1st aid kit (I am a 1st aider). I am nearly always learning , every day you learn something new even if it's not about work. People will tend to come to me for the harder things that that are not sure about but they know I will know. We all work together as a team when we are pushed and everything is madness, like if a lot of customers come in at once. I love my job but the culture of the management has started to dwindle onto greed and not treating staff as they should be treated, so I think the time has come to move on.
everybody helps each other when needed
not being able to take holidays 12 weeks of the year
Vehicle Technician (Former Employee) – Longbenton – 3 February 2018
Workshop is very poor and outdated not what you would expect from a big company like mercedes benz. Its a s**thole. The people that work there are sound apart from a select few. You have to pay for your work clothes. And they dont like getting you overalls either.
Sales Executive (Former Employee) – Edinburgh – 30 January 2018
Although they treat their staff decently, there is an unnecessary amount of work put on the salespeople. With a massive admin department who don't really do much, the salespeople are overly responsible for making mistakes...
Behind the glitz of the 3 pointed star...not a happy place to be, demotivated staff who are always worried about losing their jobs...kills productivity, no team spirit as everyone is looking out to protect themselves.
Progress Chaser (Former Employee) – West Midlands – 18 January 2018
typical day at work is varied, no two are the same, booking in and progressing both new and used cars through the system, ensuring any repair work such as damaged alloys and paintwork are repaired quickly and cost effectively. I've learned to communicate with people at all levels - from the CEO to external contractors, the art of negotiation and when no really does means no. Management offer advice, help, guidance and assistance when needed. the workplace culture is a lets get this done attitude, with everyone puling in the same direction, hardest part of the job is sometimes working to very tight deadlines sometimes the customer requires the car that evening to go to a wedding or on holiday. most enjoyable part of the job is the sense of satisfaction when at the end of the day audits have been done, all work is complete and customers drives away in their new cars with a smile on their face.
No ballance between home/work life. Poor management
Technician (Current Employee) – East Sussex – 10 January 2018
Management let the place and company down, always want you staying late, working through lunch breaks but you get nothing in return, ask them for a favour it's always a no. Have to pay for your own mot or any work done on your own car. Don't feel valued at all! Technicians are treated like scum, every other employee apart from salesman have a manager job title, apparently they're all managers. Always paid lower than the service advisor that has np qualifications and know nothing about cars, have to help them to-do their job all the time yet they get paid more and tread better, they also lower your hours for their benefit so they can get tips. Extra money in their pocket by taking it from the company. Wouldn't recommend at all. Worse place to work I've been too. Too stressful
Sometimea get ro work through lunch and go home early
No home life ballance, want want want from them, nothing for you, too many managers, no special tools
Sales Executive (Former Employee) – London – 7 December 2017
This is probably the biggest dealership in West London selling new and used cars and has a huge service centre. You will need to be on top of your game here the customer expect exceptional service as they are spending a lot of money on a exclusive brand.
Car Mechanic (Former Employee) – Middlesbrough – 22 November 2017
when I used to go to Mercedes my job role would be swapping car tyres checking the tyre pressure and make sure it was right for the car I was working on and help staff with the mot. The things I learnt at Mercedes is how to do parts of the mot test and the basics of the car like taking wheels off and putting others wheels on. At Mercedes they would show equal rights for every employee and trainee.
charismatic and an enjoyable place with a work ethos of a formula 1 team
track team host (Current Employee) – Weybridge, Surrey – 8 November 2017
A typical day was from 9-6 and was extremely different to any other work environment. i learned how to mange my time to a greeter degree of precision as well as manage to communicate and guide large groups all the way through the day programme. the management support shown by Mercedes was superb allowing each of the team members their own chances to grow individually as well as be part of an ever growing work team. The culture surrounding the work place is one of excitement and the thirst to always provide the best service available. The hardest part of the job is the time restriction given to us for each of our customers. The most enjoyable part of the job was visually seeing the satisfaction and gratification customers had from the experiences delivered by the entire team.