Questions and Answers about MENCAP

Here's what people have said about working and interviewing at MENCAP.

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If you were to leave MENCAP, what would be the reason?

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29 answers

I personally left for numerous reasons
1) management were poor, many of the managers were hired because their face fit & would fit in with their social group (this was often proved with the very early finishes to all go out together)
2) managers were not on call, they would turn their mobiles off over the weekend and after 4pm. I got a written warning once for contacting another manager within over a significant amount of missing medication & not contacting my own manager (but their phone was off) even then I was left to sort it myself
3) I was not respected, I was in hospital once (emergency admission) and my manager was calling and messaging constantly about issues within the home like money, meds, questions about the residents.
4) the pay is shocking, not even the pay rate but how its paid to you. I was never paid properly for my overtime. Payroll dodge explaining how the pay is worked out
5) very long hours, lots of lone working
6) I was promised many times opportunities to progress, I worked so hard to get further within the company but was shot down at every corner then forced into a role I did not want to do but was felt I had no choice. Unfortunately, for internal promotions they had already decided who would be given the job before interview e.g. I got a job I didn't apply for (the one I didn't want) and was told to interview very last minute for it and suddenly the job was mine there and then. This has also been confirmed by other ex employees that their fate was pre determined before interview.
7) there was a lot of negativity, cliques (mainly with management and a select few care staff) and you're basically screwed if you're not in a clique.
8) a lot is expected of you considering the pay rate & role, I found myself & a select few colleagues often doing my managers role
9) management do not care about staff or residents. Unless it's a resident that's more independent and looks good externally (on social media etc.) no real concern for those with severe LD & physical learning disabilities
10) my complaints were never taken seriously, whilst and after I was employed. Mencap portray an open door policy and want to hear your feedback, but quick to argue with your experiences.
11) management covered up a lot, including throwing medication away & the site manager saying, 'this is boring, I have better things to do' then going home when they were meant to be helping on the floor as we were short staffed
12) I don't mind pressure at all (I still work in care in a higher role & I love it) but the amount of pressure on the care staff within mencap was unreal, some of us were even writing care plans at home to make managers strict deadlines then asking someone in the office to type them up
13) managements paperwork trumped the residents experiences, we were often asked to drop what we had planned so that a member of staff could go and help the managers in the office, leaving us short staffed & the residents unable to go out even when it had been planned way in advance
14) care staff were responsible for medication ordering and changeover and the cash tin, I was asked many a time (even if I was on holiday) to come in on a Sunday to do medication changeover because my manager simply couldn't and would be made to feel awful if I said no, this then started to happen to my colleagues.

These are just some examples why I left. I am in no way work shy or shy of responsibilities, but I do think they took advantage of that and expect far too much from their care staff for very little respect in turn.

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Not at all person centred — more like management centred as they veto the pws choice.
Management bully you to work longer hours.
No support for staff with personal issues.
Not appreciated for all the extra work we do in our own time.
Have to pay for own drinks/food when out with the pws.
Poor wages
Management stick together and lie together

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Pay management being under valued

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Middle to upped management close ranks they all tell each other confidential information if you whistle blow.
Most people who are employed are not knowledgeable or ever worked in any kind of care/support job. Those who go above and beyond don't get recognised. Liars and people not living their values seem to get on.
Dreadfully one sided. if your face fits you are fine.

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Management not listening . Minimum wage being promised pay rise and mencap back tracking . Unsuitable new staff but won't do anything as they are a body no matter how this effects clients and staff .

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It seems to me there is a problem from the senior managers leadership they appear to be setting an example of bullying and managing by intimidation and when people complain they close ranks and blame the employee!

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Wages management work load

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Poor pay, under valued as an employee, no enhancements for working weekends or nights

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Are mencap paid per hour for sleep in shifts april 2018.

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Unvalued,unsupported, management manipulate because you care. Terrible wages, not person centred and all about the money.

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