Some actual reasonable expectations. Yeah the customers may get served fast but at the detriment of it's staff. Slow the process down to give us some time to do our jobs properly and not feel like our legs are going to break if we don't get everything done within this unreasonable timeframe. Congratulations, you managed to get the place run really efficiently, would just be nice if you remembered that your employees aren't robots
Better communication and use of managers’ skill sets; most managers were good but often given the wrong roles.