Enforcement Agent (Former Employee) – Essex – 14 January 2019
There is no typical day. Everyday is different when dealing with all types of social groupings of society. One job could be aggressive and needing police assistance and the next job could be getting offered a cup of tea. Management don't really get involved in your job. They tend to be focused on stats and getting the performance figures high. It can create a high pressure environment, it sometimes is good to have the pressure but sometime you feel undervalued and just a part of a process. The potential to earn is uncapped so very driven people can earn a lot. And the flexibility to book time off is good for people who have other commitments (albeit it could see the management replace you just as easy)
Welfare Officer (Former Employee) – Epping – 11 October 2018
I enjoyed working as part of a team. The management were supportive towards individual needs of the customers and employees. The best part of the job was being able to help vulnerable people in their times of need. At times it was very challenging. I learnt a lot within the workplace as the management often put the staff forward for new qualifications at their request.
Enforcement Agent (Former Employee) – Midlands – 3 October 2018
I agree avoid like the plague. The managers flavour of the month is certainly true. I did ok but fell out of favour when I stopped working 60+ hours per week. Management salaries are based on your Payments so they feed all the good work, shall we say to there buddies. Criminal warrants = crimal offenders expect violence. Although now they have lost a major clients work ( about 75%) so I’m not sure it’s even worth giving a minor thought. McDonalds is a better option and I’m not kidding neither.
Has been job and greedy manipulative management. Lost a major client
Enforcement Agent (Current Employee) – North West – 8 August 2018
if you aren't your area managers favourite you wont succeed. The work is repeated so if you dont get paid the first time you will get sent back 3 months later. They will also tell you how they will help you make a grand a week etc but ultimately they only care about themselves and you are just another replaceable number to them. avoid this company
Regeneration of work costing your fuel and time when been visited already
Bailiffs (Former Employee) – North West – 18 October 2017
Compared to other Collection companies very greedy with the commission , area managers have there favourites therefore rthey eceive better postcodes to work which in turn makes them look bettter with results.
Stressful in achieving a decent wages due to poor work given if your not s favourite
Debt Recovery Agent over the phone (Former Employee) – Merthyr Tydfil, Merthyr Business Triangle – 30 December 2015
I tried my very best at the marston group how ever the lack of respect shown by the poor management of the company forced me to leave as i could no longer go along with the constant bullying by them. Managers would also be able to leave the office for 3/4 hours to go BOWLING yet the normal staff that actually do something are not aloud to go a single second over their break. The normal staff were a great bunch except for the odd one or two. During the training period the job is described to be a dream job. But all the job consists of is people (Customers) being abusive and violent over the phone to you all day, it's a real eye opener
Facilities Team Leader (Former Employee) – Epping – 30 November 2015
Marston do not supply any training, such a small company they still do a lot of their work via paper and do not use computers, Management there is terrible, if you want to progress in your career this is not the company for you!
no training, no support, no communication, blame culture
Enforcement Agent (Former Employee) – South Wales – 1 April 2013
My skills involve dealing with the public from all walks of life in person negotiating payments of arrears plus executing warrants on behalf of local authorities and magistrates and a huge number of clients on behalf of The Marston Group. Dealing with difficult people and situations. I am adaptable, honest, reliable and resposible and able to work in the field alone or within a team.