MARSTON GROUP Employee Reviews

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1.0
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Enforcement
Enforcement Agent (Former Employee) –  Midlands3 October 2018
I agree avoid like the plague. The managers flavour of the month is certainly true. I did ok but fell out of favour when I stopped working 60+ hours per week. Management salaries are based on your Payments so they feed all the good work, shall we say to there buddies. Criminal warrants = crimal offenders expect violence. Although now they have lost a major clients work ( about 75%) so I’m not sure it’s even worth giving a minor thought. McDonalds is a better option and I’m not kidding neither.
Pros
Absolutely none
Cons
Has been job and greedy manipulative management. Lost a major client
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3.0
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temp
Customer Service Advisor (Temp) (Former Employee) –  Waltham Abbey8 August 2018
was a temp and it was okay, people were nice, but chasing people for debt was not for me.
lots of outbound calling and dealing with difficult situations
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1.0
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Flavour of the week
Enforcement Agent (Current Employee) –  North West8 August 2018
if you aren't your area managers favourite you wont succeed. The work is repeated so if you dont get paid the first time you will get sent back 3 months later. They will also tell you how they will help you make a grand a week etc but ultimately they only care about themselves and you are just another replaceable number to them. avoid this company
Pros
none
Cons
everything
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1.0
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Regeneration of work costing your fuel and time when been visited already
Bailiffs (Former Employee) –  North West18 October 2017
Compared to other Collection companies very greedy with the commission , area managers have there favourites therefore rthey eceive better postcodes to work which in turn makes them look bettter with results.
Pros
Self employed
Cons
Stressful in achieving a decent wages due to poor work given if your not s favourite
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5.0
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Fun place to work
Accounts Payable Administrator (Current Employee) –  London5 September 2017
Friendly staff.
Learnt using Sage X3 for the first time which has been fun.
Management is very friendly and coperative.
..............................
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3.0
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out on the road
investigation agent (Former Employee) –  local24 June 2017
It is a hard job and rather dangerous as one is knocking at doors of customers that owe money. One also has to enter visit on the tablet and follow up if no reply.
Pros
work when you like
Cons
self employed
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5.0
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very good
Compliance Officer (Former Employee) –  London, Greater London21 March 2017
good company good management good perks
great work ethic
hardest part is the hours involved
learnt how to deal with various types of people and how to turn a bad situation into a favorable one.
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Management and duties are really bad
Debt Recovery Agent over the phone (Former Employee) –  Merthyr Tydfil, Merthyr Business Triangle30 December 2015
I tried my very best at the marston group how ever the lack of respect shown by the poor management of the company forced me to leave as i could no longer go along with the constant bullying by them.
Managers would also be able to leave the office for 3/4 hours to go BOWLING yet the normal staff that actually do something are not aloud to go a single second over their break.
The normal staff were a great bunch except for the odd one or two.
During the training period the job is described to be a dream job.
But all the job consists of is people (Customers) being abusive and violent over the phone to you all day, it's a real eye opener
Pros
The other agents
Cons
Management, Breaks, sick days, Job expectations
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Awful company
Facilities Team Leader (Former Employee) –  Epping30 November 2015
Marston do not supply any training, such a small company they still do a lot of their work via paper and do not use computers, Management there is terrible, if you want to progress in your career this is not the company for you!
Pros
none
Cons
no training, no support, no communication, blame culture
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5.0
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interesting role
Self-Employed Enforcement Agent (Former Employee) –  london14 June 2015
Very interesting role where two days are not the same. Certain situations may challenge people but you get used to it and learn how to handle them
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5.0
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proffessional
Enforcement Officer (Former Employee) –  Manchester, ENG17 March 2014
Was a professsional firm with a high level of commitment from bothe the company and employees.
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4.0
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Productive, efficient
Debt Recovery Officer, High court enforcement (Current Employee) –  Ystrad Mynach, WLS20 January 2014
Collecting payments from outstanding court fines / PCN's

Every day is different, co workers are easy going, and management allow you to self manage.

Good bonus incentive
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5.0
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Competitive
Enforcement Agent (Former Employee) –  South Wales1 April 2013
My skills involve dealing with the public from all walks of life in person negotiating payments of arrears plus executing warrants on behalf of local authorities and magistrates and a huge number of clients on behalf of The Marston Group. Dealing with difficult people and situations. I am adaptable, honest, reliable and resposible and able to work in the field alone or within a team.
Pros
working alone
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Overall rating

3.0
Based on 15 reviews
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2.5Work/Life Balance
2.3Salary/Benefits
2.1Job Security/Advancement
2.4Management
2.2Culture

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