Sales Assistant (Former Employee) – Taunton – 13 January 2018
I found that working at M&S was a really rewarding experience because of the variation in job roles throughout the store, the pride of working for a well known and respected retailer and the chance to work with customers.
Customer Sales Assistant (Former Employee) – Kingston upon Thames, Greater London – 11 January 2018
Takes care to look after staff and provide great benefits. Usually start of as temporary staff and then great opportunities to go permanent, with great prospect to progress into management role. No discrimination.
Customer Assistant (Current Employee) – Hereford – 10 January 2018
A good starting job for somebody looking for first time work or for a decent wage for little responsibility. You will often find that the senior team are out of touch with their staff and although BIG are good, the business often fail to understand what their staff want. Theres also too much middle management in store.
Long time ago but great company with benefits, good structure within lots of potential to further your career if retail is your thing. Has the difficulties like other big corporates but on the whole thumbs up
Customer Assistant (Former Employee) – West Bridgford, Nottinghamshire – 29 December 2017
Started at Marks and Spencer's simply Food in September on a fixed term contract until end of December
I was optimistic like anyone when you start a new job hoping if I worked hard i could progress it soon came apparent that wasn't going to happen. when I first started i soon noticed there was a click with certain staff members that didn't seem to like any new starters for some reason I found that strange as you would think they would be welcoming to new staff but that was the problem they treated permanent staff to fix term i.e. temp staff very different for example constantly putting pressure on you like saying you need to be quicker but you was going as fast as you could to get the stock out and reduce items but it never seemed to be good enough for them.
But the permanent staff could go at there own pace and not get rushed.
As the weeks and months went along I noticed there was no direction from the manager who you barely saw on the shop floor and when you did they didn't even acknowledge you. there was so many section co managers who basically were yes men.
The only thing I enjoyed about the experience was when I was on the till and talking to customers which I got praised for good customer service nearly every week off customers but no praise from managers which I found disappointing.
The thing that topped It off was on my final day and there was no communication to whether they were keeping me on or not no exit review interview no thanks for the hard work and good luck I found it rude and disrespectful and wouldn't recommend to anybody thinking aboutmore... joining that store.less
Customer Assistant/Team Leader (Former Employee) – London – 21 December 2017
The company itself is great, good benefit, if you are in central london you get location bonus pay and you get paid more than any other store, 4 weeks paid holiday, company sick pay, 20%off, perks online through other retailer as well.
I learned a great deal of customer service and how to manage a team, trying to fit everyone needs into a day of work.
The hardest part of the job is obviously being able to run the place with minimum staff, since the company has been making cuts all over the country, working with a reduced team not always ends up well for the customers because they loose that sense of family we were once able to give, nowdays the staff is always running, always busy trying to cover positions when there is no staff available.
The most enjoyable part is your team. They really become your friends through thick and thin and they are the ones that makes it worth it, especially in busy times like Christmas.
Good pay, payed holiday, sick pay
team not big enough, management wants you to be a robot
Hospitality and Catering Assistant (Former Employee) – York, North Yorkshire – 14 December 2017
During my time with the company, M&S really looked after me. I began there as a Saturday girl, but whenever I expressed a wish to work more hours, my managers did everything they could to accommodate me.
My role in the cafe required me to operate the coffee machines, prepare and heat up food, serve food to the customers and cleaning the floor and tables. The job was quite stressful due to a large number of very impatient customers, and I suffered minor burns to my hands on a regular basis as a result of the coffee machine, but the team were mostly very supportive and helpful and we all rotated between different jobs to ensure that people had a break from rushing around making hot drinks for the customers.
The till can be quite difficult to get used to as there are a lot of items which have to be put through manually and it takes some time getting used to where everything is. Once you get to grips with everything, though, it's absolutely fine and you learn to cope with the pressure of the cafe quite quickly after that.
good salary, overtime often available, lots of training