Customer Service Manager at one the well respected and UK leading High Street Stores, Marks & Spencer’s. I was responsible for a team of customer services advisors, to make that we delivered exceptional customer service to the general public. I was also responsible for organising staff rota’s, dealing with customer enquires and complaints, team manage my team, promoting the features and benefits of Marks & Spencer’s.
• Day to day running of busy Customer Service Department.
• Manage team of 10 customer service advisors.
• Marketing and media strategies.
• Manage client’s expectations.
• Dealing with customer enquires? Complaints
• Organising Staff Rotas’.