Customer Assistant (Former Employee) – Brighton – 13 January 2019
The pay was pretty good and the general environment was quite fun and enjoyable. Worked over Christmas so likely different to what it’s like for the rest of the year. Break room was huge & free food was given. Management was okay - very harsh and rude at times but rarely saw them. Entire sales team was lovely.
terrible management and no understanding of illness
Customer service assistant (Former Employee) – Grantham – 16 January 2019
horrible staff. bullying in the workplace never resolved. illness with a doctors note was not taken seriously and threatened to be fired multiple times. lunch breaks were extremely short for the hours worked and food was expensive, throw out way too much perfectly edible food and would not let us take it home even though it was going in the bin. would not take my idea of donating unwanted food to a food bank or the homeless, general cruelness from staff, overall awful place to work. the only pro was the fact everyone is paid the same 8 pound an hour
A typical day is greeted by people on other floors, friendly faces wherever you go, and the hours you work are justified, you earn what you work for. Whichever department you work in, you'll have a great time working there. The hardest part is the long hours they might ask you to do, but you can always turn it down.
Customer Assistant (Former Employee) – Central Milton Keynes – 12 January 2019
Marks and Spencer was a fun place to work for me. I was allowed to be myself and I worked hard. Unfortunately, the pay was not adequate for a single older woman who had bills to pay. Also, some people worked alot harder than others.There were targets to meet, with no real monetary incentive for those who excelled themselves.
Enjoyable place to work with a friendly atmosphere.
Section Co-ordinator (Current Employee) – Chalfont Saint Peter – 9 January 2019
- A typical day at work entails running the shop floor and making sure all the jobs are completed by M&S strict deadlines. - I learned a lot regarding Sales, Customer service, Operational processes and in depth knowledge of the Company itself. - Management fluctuates a lot. The majority of the stores have excellent managers with an amazing leadership morale. Over the years I have worked at M&S however there have been a couple managers who I believe let down the brand of M&S. - The hardest part of the job would be having courageous conversations with other staff members regarding attitude or uniform etc. - The most enjoyable part of the job would be the friends you make when working at your store, personally I have made friends for life and I have no regrets about working for M&S.
Sales Assistant (Former Employee) – Doncaster and Lincoln – 7 January 2019
The salary was good for a sales assistant, and the people I worked with were lovely. When I worked in the outlet store it was very well managed and fast paced and fun, always doing things to raise money for charities and involving customers and staff members in everything. However, when I transferred to a larger store it was quite poorly managed some times and the managers spoke down to you a lot of the time. They made days incredibly difficult to book off even when you had asked and submitted forms months in advance. They said they would handle two days for me which were imperative that I have as holiday, and days before I was due to take these holiday I had realised they had done nothing about it even though when I followed it up they had assured me I had those days off. All in all, despite a few personal reasons about a few of the managers there, it can be a friendly place to work and most staff members will help you whenever you need.
Customer Assistance (Former Employee) – Nottingham – 3 January 2019
working at M&S was a pleasure as you always engaged with customers as well as the work place and team was alive. Working at M&S was a joy as you had fun, there was always something to do and time went quick.
Sales Assistant (Former Employee) – Crawley, West Sussex – 29 November 2018
Members of normal staff very lovely and always happy to help. Management expect a lot from you in very little time, want you to be able to put yr life on hold at the drop of a hat and you are expected to work as and when they want. Training is appalling and health and safety is at the bottom of their priorities, payslips are only viewed online and you are strangely paid in advance! Not enough equipment to do the job but you are expected to just cope and still work to a strict deadline. Very over worked and under valued, theres no care or compassion for staff also no direct line to call into store so if theres an emergency etc and someone tries to call you they would go through a call centre first which in itself was a nightmare but you arent allowed to keep a mobile phone in case of emergencies. Had no signed contract and no one knew how long the induction period lasted which meant a lower grade of pay, you are provided with uniform but if if it dosnt last you for a year then you have to pay for more, all breaks are unpaid and what i wasnt told when i took the job on was that even though you have contracted hours you are expected to be flexible. There is 20% discount in stores and some other perks but overall its not worth the grief!
Can be long hours, particularly at Peak times but this is to be expected going into retail. competitive salaries within the retail environment and the staff discount card is a big bonus along with many other perks and share price options available on top of the basic salary. The atmosphere in stores in very similar wherever you go; I found it extremely welcoming.