Manangement is poor and overall store morale is low
WAREHOUSE OPERATIVE (Current Employee) – West Midlands – 26 February 2018
I have been working at my current M&S store for 3 years now. There are constant changes to our job roles that are coinciding with cutbacks the company makes to save money. These changes are often complex, not needed and require more work to be done from the staff with no pay changes or even something as simple as a thank you.
General store morale is poor. Management do little to motivate and encourage the staff to strive in their jobs. The managers themselves do not lead by example half the time and are lacking in their inter-personal and communication skills. Managers do little to engage with staff, often sitting on their own managers table at lunch, hence creating a work hierarchy.
The workplace culture between lower level staff is generally good. It is lucky that you can work with some good people as it makes the typical working day more enjoyable.
In the past I have done extra shifts, changed my hours last minute, attended call outs, done nigh shifts with no thank you. It is often assumed that I will always do these shifts and make these changes. The one time I said no I was made to feel that I had done something wrong and was told that I wouldn't be considered for any further extra hours if I had wanted any.
Confidence in commercial managers is also poor as I have heard rumours about members of staff that concern confidential issues. It is general knowledge that some commercial managers are not professional in their manner.
Staff Discount and Free food available in staff canteen