Marks and Spencer
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Marks and Spencer Employee Reviews

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United Kingdom5,560 reviews
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4.0
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great workplace
management were lovely
very stressful during christmas period

long days but the people are very friendly so time flies

typical day at work consisted of stock, tills and tidying
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5.0
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very productive and a great working environment
The satff were very helpful in getting used to the role and teaching handy and helpful tricks to make sure that you don't find it too overwhelming in a need job environment. Management were as hands on and as friendly and helpful as the rest of the staff. The hardest part of the job would be making sure that you are able to balance the tips and tricks along with learning what to do in the first place, however, if you do get too muddled up the staff are more than happy to lend a helpful hand. The most enjoyable part of working at M&S is the staff and the friendly faces that they always have whilst working, making it less daunting and more of a friendly caring work place.
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1.0
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M&S poor customer service
Very poor company to work for , customer service is not something they care about the bottom line is money , they don’t care about their staff we are just an employee number to them , I went through a horrific experience there
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1.0
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The worst 8 months of my life
No Training
3 different line managers in 8 months

No real job description

Change direction every week

No focus

Poor culture

Everyone is expecting to be made redundant

No direction

No strategy

If you are considering working for them ....... don't do it
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5.0
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Nice
Very friendly staff and managers.
Very huge store with many departments and got Amazing prices.

Very organised and clean.

Fantastic customers also have very big brands
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4.0
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Lovely Team !
Business is overall willing to listen to you and what you have to offer. The staff that become your work family make it more bareable. Can be very stressful when busy, but overall makes the day go quicker.
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5.0
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I enjoyed my ten years with marks and Spencers, I still shop at their stores.
You will find working at marks and Spencers is quite demanding at times especially at Christmas period if I'm right you still get 20% on purchases , annual holidays , Christmas party , and pay bonuses
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1.0
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Worse place i have ever worked
Cons:

The pay is good but you earn every single penny. The way the managers treat you is not worth the pay. You can't just do one job as you are expected to run to tills whenever you are told. Have to ask permission to use the toilet and

requests are often denied. Management are on a constant power trip


intimidating.
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5.0
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Productive and very friendly
I enjoyed my time with the company. Where I worked they were very friendly and welcoming. The work could be physical at times and constant throughout the day. I did start at the busiest time of the year but thoroughly enjoyed the short time I was there as I was only temporary.
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5.0
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Great atmosphere
Everyone is helpful and friendly really makes it easy to fit in and get started. There’s a wide variety of careers available to suit almost everyone and really helps you develop your personal skills
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5.0
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Excellent company
I worked for Mark's and Spencers for 19 yrs. Still have many happy memories and lifelong friends from working for them.
I processed from a sales assistant into management and was able to work full time and part time as I had my three children during this time. At one point where I was bullied by a manager it was handled discretely and professionally. I wouldn't hesitate to recommend them as an employer.
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4.0
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Good work life balance
Flexible, caring family environment. The company is quite understanding when you have other priorities such as education or kids and they will work around you.
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5.0
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Good place to work
Although I only worked on a temporary contract I really enjoyed my time there. The food hall was always busy but that was a good thing. The other members of staff and the management were lovely people and we all worked together well as a team.
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1.0
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Don’t bother
I’m was previously on a fixed contract here in Manchester.I have found you are just thrown in at the deep end .No actual training learn as you go .Typical day is mapped out on a chart with each hour put on an area .Till fitting room repro etc .This-can get very boring when your in full time .I found the permanent older staff very rude pulling you up on any little thing that you didn’t know as you hadn’t been told ..Most of the permanent staff were not happy and were just waiting to retire ..Managers on my department were ok S you didn’t see them much ..In general onlt think that’s good is %20 % discount
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3.0
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good money
The job at marks and spencers is perfect for students and part time workers. With good pay and comfortable working conditions, amazing for extra work over the holidays
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5.0
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Most enjoyable time of the day
The most enjoyable time I have us when I go that extra length and help my customers, I'm always upfront to help
I feel blessed and privileged when I get good feed back from customers and management

It makes my day well worth working at M&S
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5.0
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Productive
I only did a week for work experience, but I would love to work there again as the work environment is brilliant. The staff were friendly and helpful.
Pros
Close Location
Cons
none
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4.0
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Great
Fast paced, really nice staff. Hours can get tedious however managers are usually flexible with tour hours. Have to be comfortable with standing for long periods of time
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5.0
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productive
great place to work for young people as pay is excellent. would recommend working at m and s to anyone, there is great career development and lots of chances to climb the ladder
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4.0
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The typical day was very productive for me and I had a lot to do. I learned how to be very organisational and cooperative.
The typical day was very productive for me. I learnt many skills including team work cooperation and organisational skills. I also loved working around people and improved my social skills.
Pros
Good pay
Cons
Not many
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4.0
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Made coffees
Had a fun time making coffees for the masses over Christmas, would recommend thoroughly to any individuals that want to develop their coffee making skills in a productive and professional workplace while also developing their skills working in a front facing capacity in a high pressure situation facing a dynamic and live clientele.
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Overall rating
3.9
Based on 6,297 reviews
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Ratings by category
3.7
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3.8
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3.6
Job Security/Advancement
3.5
Management
3.7
Culture