Questions and Answers about Marks and Spencer

Here's what people have said about working and interviewing at Marks and Spencer.

View all 72 questions about Marks and Spencer

What is the organisational culture at Marks and Spencer?

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Can only comment on previous job in a small town store but suffice to say there was/is definitely a clicky culture where some managers treat others differently because they formed “friendly relationships” with customer assistants which goes against the grain of good management practices.Managers are supposed to have “duty of care” for all employees and not take it upon themselves to be over friendly, merging that manager/employee divide which erodes all respect.

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Friendly and helpful management staff

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The staff is very friendly and everything is organised to provide good customer services

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Good coustemer service

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The store managers will think they are god but head office is all that matters.

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Things are tuff for us just like everyone else so get the money off the customers no matter what.

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Health and Safety issues and payroll department made big mistakes

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Treat all customers exactly the same preferably like a bad odour on a hot day.

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Watch out for shoplifters all the time and never ever give them the benefit of the dout

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The staff is very friendly and everythings is organised to provide the best customer service.

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