It was a very tedious job to stay up all night and make your way around the hotel while paying close attention to all the customers. Who were usually drunk, can't say I didn't have fun there, met amazing people.
Supervisor role (Former Employee) – Scotland – 14 January 2019
They will provide great training sessions, where you will find out how amazing company they are and how much they care about their employees and guests. In general i met so many fantastic people who work loooong shifts without any breaks and no food at all which is a joke if you work in this industry! it is ridiculous to work 12-14 hours without food, however on positive side it helped me to loose 10kg. Extremely big staff rotation ( wonder why? ) could not get holiday aproved as was always understaffed, Supervisor postion 35p above minimum wage. Management was mostly great but always overtired and underpaid by doing 20 hours free overtime! They also had to their job as well as working as a waiter at the same time. Phone didntt stop riningin while the manager was running a section plus emails, welcoming guests etc. I have never seen so many depressed people quiting their job in any other place, and i only worked there for 1 year! I worked in 3 star hotels before, i allways had my days off, always got staff meal, always enough staff so we could focus on our job rather than doing double job under stress! I really have not enough words to describe how bad was to work for this company and i dont understand how they expect their staff to be positive and enthustastic. Whoever is responsible for all these things clearly never worked in a hotel before. Something really needs to change there because bad reputation is really spreeading fast and the number of good employees in this country is limited! Dear Mal you need a revolution when it comes to how to treat yourmore... staff, because they bring you guests and guests are not stupid and they talk to us and see what is hapening! Wake up!!!!less
Receptionist (Former Employee) – Malmaison Oxford – 30 December 2018
I learnt so much during my time here and after my receptionist position here I got promoted as supervisor. Highly recommended! A lot of discounts in the high street and in another hotel from the company.
Housekeeping (Former Employee) – Dundee, Dundee City – 11 November 2018
I really wouldn’t recommend to work in malmaison, well in housekeeping at least, treat everyone like there robots and speak to you so nasty to the point you feel like crying when you wake up to go to work, you get no brakes and work for 6 hours straight if you take a brake it doesn’t even get paid for unless you rush yourself and make your own brakes and you aren’t even guaranteed to get your full wage that you worked really hard for at the end of the month, the supervisors don’t even know how to speak to people and make them feel left out or not welcome as no one in the housekeeping department speaks English during the shift but even still the supervisors say “British people don’t work as hard” which is awful to say as they are in a foreign country, please don’t work for this place as the money and your health isn’t worth it !!!!
Food Assistant (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 27 September 2018
I don’t suggest anyone to work here..... long hours to work without any rest. Unfortunately, supervisors are not friendly and they talk behind you to managers and general manager all the time. They help you to leave the place.
Night Supervisor/Duty Manager (Full Time) (Former Employee) – Cheltenham, Gloucestershire – 3 July 2018
Will never hire agency workers when short staffed, and will just spread your hours out over the week. So you end up losing days off for no gain. This is expected, and they will do this at least 1 week a month, iv had 4 weeks in the month before though. Also everything is always the the team members fault, a Head of Department can never do wrong.
Food and Beverage Assistant (Former Employee) – Newcastle upon Tyne – 1 July 2018
Very hard to have communication with your colleagues . If you would you like to work and enjoy it please don’t apply for this company . Long hours to work without any break . Also , you will not have any food there is well. NO BREAK, NO FOOD. In addition, I would like to say that the managers were okay but supervisors’s attitude were awfull.
It was my first time and last time to apply for this company.
Long hours, No Break, No food, bad attitude from supervisors
Waitress and Kitchen Porter (Former Employee) – Liverpool – 6 June 2018
Hours were very long (such as 12pm - 2am shifts) usually with no breaks. The management team was very organised and helpful, with uplifting team talks at the beginning of each shift. The hotel itself was very busy and lively with plenty to be getting on with, although sometimes the manic atmosphere could get out of hand and become extremely tiring after a few hours.
Receptionist (Current Employee) – London – 5 June 2018
extremely poor management, the work-life balance you don't have a life! you're constantly under scrutiny always understaffed and majorly underpaid. a 4* star boutique hotel clearly failing to meet expectations for a flagship branch.
Reception (Former Employee) – London – 20 May 2018
Pay is poor compared to the work they expect of you. The COO and General Managers bully staff, causing a high turnover and therefore inexperienced teams unable to cope with expectations. No meals on duty, no dry-cleaning
Food and Beverage Assistant (Current Employee) – birmingham – 12 April 2018
A fast pace busy environment to work on. I would recommend it to people that like to challenge their limits. They provide hospitality based on knowledge, not superficial service. Friendly environment and great communication among all departments.