Company is small, with historically poor investment in systems and infrastructure - as a result there is lots of opportunity to make headway and make improvements. For someone with a can-do attitude this can be very rewarding. Pay is average/ok for Retail sector, though bonus structure is so complicated that it rarely pays out. Recent changes to management mean that Head Office is a male-dominated environment - women will find this a more challenging workplace than men.
Great company, great management great job dealing with customers and their deliveries.
Typical day planning and loading van for the days deliveries. Once completed assisting in store and organising following days route.
Too many targets and little rewards unless a bottle of wine between six is your idea of a reward.
IT systems are poor and there is lack of training in store and one is expected to use personal phones and private time for company emails.
Priorities changes every week as does the store lay out and effort is often wasted
• Worked as a part of a high functioning team at a very busy time of year solving store issues and those for over 200 Majestic retail stores nationwide
• Problem solving via email and phone, given the autonomy to solve issues innovatively within the customer service and property departments
• Attained a 5-star level for 50% of my phone call volume, also sought solutions and implemented them for 100% of email related queries, resolving all
• Further developing communication skills with colleagues and customers, using practiced techniques to defuse delicate money-related matters
Constant support from team members, friendly staff in both departments I worked in. The culture was quite relaxed but again, very target driven, there were methods to completing the job successfully but staff are given full autonomy to deliver results however they see fit.
Free lunch and table tennis, the latter allows staff to unwind a little
Very long hours. Work 3 out of 4 weekends. December moving to 6 days a week 12 hours a day. No overtime paid. The staff are amazing, one of the best teams i ever worked with. Most of them are friends outside of work.
I enjoy working for Majestic
They are a trusted company renowned for service and value for money
I approve of them trying to become an innovative growth company but I feel stagnant in the retail division currently
Good fun but long long days often when your alone for hours at a time - if you like your own company and are autonomous this could be for you .
A typical day is from 9'45 until 7 or 8 depending on the day.
You learn lots about wines and spirits and can do further study.
Management depends on your team as that's what will effect you day to day.
The culture is good and the hardest part of the job is simply being along as trying to eat or take a loo break can be a juggling act
I enjoy the work mainly.
Learning, selling and speaking about wine wine have been a great start, interesting and passion.
They do change and try to keep up to date.
However there has been some changes lately such as staff reductions and loss of perks that have created some negative feelings in certain areas.
I hope these improve and so can work/ life balance and security can be back up there.
Advancement can be good, but sometimes got to be in the right place at the right time.
National Living Wage Employer, Staff Discount, Career Prospects
Normally work more than salaried hours, work load increased with less staff, Perks taken away if under performing
Majestic wine is the U.K's largest wine & spirits specialist which has 270 store warehouses. Its culture is to provide the best wine advice possible and deliver outstanding customer service.
Its selling point over supermarkets or bottle shops is the hospitality and personalized service every customer will face either on the website, on the phone or in-store. It is also unique in the fact that every store has a tasting counter inside where clients can try wine and be advised accordingly on their selections, before making purchases.
As an employee you are entirely immersed into the world of wine whether its from the intranet or ongoing training to achieve your WSET level 3 qualification in wine & spirits. This also qualifies you as a certified sommelier. Your focus other than customer service is hard work merchandising the store from pallet breakdown to bottle presentation. Sales, marketing and public speaking at in store/external wine tasting events are also parts of the position.
Wine qualification, good team culture, bonus', incentive trips