Lush Cosmetics Employee Reviews

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Retail
Retail Assistant (Former Employee) –  Kingston upon Thames19 July 2017
My experience of Lush was unorganised and chaotic. Despite surface claims of caring for the well-being of staff, this was more a case of favouritism and personal friendships than professional concern.

Management are not well organised and this filters onto the shop floor.
Pros
Occasional nice customer and old products
Cons
Everything
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Fun workplace
ASSISTANT MANAGER (Former Employee) –  West Midlands14 July 2017
Great place to work, good product to sell, nice working environment with good ethics and a fun retail environment to work in, good advancement opportunity's and higher management seemed friendly
Pros
Lovely products to sell
Cons
retail hours
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Company with a heart
Sales Assistant (Former Employee) –  London, Greater London13 July 2017
I worked at Lush for 2 years and had a really great time. The ethics of the company are spot on, and there are so many wonderful and interesting people working there that I now consider friends.

The only downside is that sometimes the management can be a bit much, and have unfair expectations of what staff can achieve. I feel like this isn't their fault though and comes from head office.
Pros
Great people, good pay, good advancement
Cons
Management are sometimes a little off
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Such ma fun place to work!
Sales Assistant (Christmas Temp) (Former Employee) –  Portsmouth, Hampshire13 July 2017
Great company to work with, great ethics, great environment, fun and bubbly people to work with and a very chilled productive work place. Lots of benefits such as 50% discount! Can't complain!
Pros
50% Discount
Cons
Have to have a lot of knowledge on ALL the products
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Really pleasant workplace
Sales and Stock Assistant (Former Employee) –  Gateshead12 July 2017
Typical would be talking to customers, stocking shelves, demoing products, cleaning the shop and stock room, using the tills. Good pay and management.
Pros
Bonuses and double pay during xmas
Cons
Getting bathbomb dust everywhere
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Fun, Friendly workplace.
Customer Assistant (Former Employee) –  Lancaster12 July 2017
It was a pleasure to turn up to work at a place like Lush, the staff were extremely friendly and welcoming. The management team on the whole was excellent, they would set up daily challenges and games for staff to complete for prizes. Always updated staff on the daily goings on (earnings, etc) to keep morale up.
Pros
Staff discount, great environment, great staff
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unsupported work
Retail Manager (Current Employee) –  Chelmsford, Essex10 July 2017
would not recommend working here as you do not get any support when you reach manager status. Every now and then pay rises were happening and now there is a deduction on basic pay for all management
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Good
Sales Assistant (Former Employee) –  West Midlands7 July 2017
Not for the non-enthusiast people. Management maybe expect too much sometimes.

Not very sensitive to your life outside of work.

Pay is good but you have to learn too much in a short space, not a good job if you have other things going on such as a educational course.
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An Excellent First Job
Sales Assistant (Former Employee) –  Luton3 July 2017
Working for LUSH was an amazing experience for a first job. The work ethics were good - their animal testing campaigns overlapped perfectly with my courses at college and university. I thoroughly enjoyed going to work every day and learning new things on the job, and the team were very close and we would socialise outside of the workplace all the time, it felt very much like a family.
Pros
discounts, friendly staff
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fun but misleading
Warehouse Operative (Former Employee) –  Poole, Dorset29 June 2017
whilst the work at digital fulfilment is enjoyable some of the team leaders are incompetent and purposefully detrimental and the management seem not to care one bit. the general staff are nice and friendly but as previously stated most of the higher ups are usless.
Pros
fun people, good hours
Cons
incompetent leadership
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Terrible
Sales Assistant (Former Employee) –  Cardiff, Cardiff28 June 2017
You would have thought working in lush would be fun - -as a customer you get treated really well,, as an employee.. not so much.

Yes you get 50% discount but the insane amount of pressure they put in you to speak to customers who frankly just want to browse in peace is, frankly ridiculous.

Think 1984 dystopian world if you want to work here - v.micromanaged and you weren't allowed to talk to your follow colleagues if it wasn't in some way directly related to lush - I worked there for a while and still didn't know a lot of names.

They put the customer so far on a pedestal it's ridiculous - we are sales assistants not robots

Also, they promote individuality 'be yourself etc', but unless its their own sort of individuality. I couldn't act or be myself when I was there
Pros
Friendly staff / 50% discount / Good amount of training
Cons
Management style : ethos / work environment
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Productive and Fun Workplace
TEMPORARY SEASONAL SALES ASSISSTANT (Former Employee) –  Crawley22 June 2017
Good variety in pace of work. Heavy Lifting required but only to your personal capabilities. Amazing opportunity to engage with customers and help each individual to achieve the best result for them with what tools you have.
Pros
Environmentally Conscious Company
Cons
Small Shop Floor
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exciting and hard work
Customer Assistant (Former Employee) –  Nottingham, Nottinghamshire21 June 2017
I only stayed with Lush for a months or so, but from what i experienced the hours were very long, however the other workers were very nice. The shop would get very busy and sometimes too overwhelming for them to put us out there as a new empoyee without much experience. I also had to learn too much information for such a short space of time, which i found very difficult as i have dyslexia. However as a whole it was fun to work there.
Pros
Coming home smelling of lush products
Cons
Too many items in store
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eh
MACHINE OPERATOR (Former Employee) –  Poole, Dorset20 June 2017
it was ok not the best at communication pay was good the hardest part of the job was moving large boxes of cardboard throw a ever changing maze of obstacles.
Pros
eh
Cons
eh
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Good Place to Work
Supervisor (Current Employee) –  Manchester, Greater Manchester17 June 2017
Lots of product training, good community. Generally good staff support. Opportunities to gain experience on how to run a store e.g. business drivers etc.
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Fun workplace with lovely people
Supervisor (Current Employee) –  London6 June 2017
Lush was a great place to work and everyone there is very friendly. I learned a lot about how to manage a team efficiently and effectively and how to give helpful feedback to staff. The atmosphere among staff is always very positive and friendly. At Christmas the shop gets very busy and can be very stressful to provide the level of customer service expected by the company. It is however a great place to work with lovely people and great ethics.
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Productive and Friendly
Sales Advisor (Former Employee) –  Brighton3 June 2017
The work day would consist of moderate flows of customers with floods between 12-3 most days.
You learn a lot about ethics and ingredients as well as their benefits.
Management can be amazing if they have a confident team, if not it can fall apart.
Hardest part of the job was christmas times when there would be no space anywhere to move.
The best part was the time you were allowed to spend freely with customers.
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Good place to work
Compounder (Former Employee) –  Poole, Dorset2 June 2017
Lush has a very energetic and fun atmosphere. Great place to work with very friendly staff and managers. Can get very busy at times but always fun meeting new people.
Pros
Paid brakes
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Lush stratford city! <3
Sales Assistant (Part-time) (Former Employee) –  London, Greater London30 May 2017
Just the best Job i've ever had! The most caring bunch and the best products i've ever had the pleasure to sell with full confidence. Highly recommended to work for them!!
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Ambiente de trabajo divertido
Departamento de elaboracion de productos (Former Employee) –  Poole30 May 2017
mi colegas!
ambiente agradable
Jefes amiable
bien pagado
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Overall rating

4.2
Based on 1,129 reviews
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4.0Work/Life Balance
3.9Salary/Benefits
3.5Job Security/Advancement
3.6Management
4.3Culture