What you would expect from a low paying Retail Job
SALES ASSISTANT (Former Employee) – Oxford – 12 October 2017
The products are lovely and we would get 50% off. The role itself was very low paying and we would be scheduled in very irregular shifts. Very often we would have a 3-hour shift in the morning, and another 3-hour shift in the afternoon, with a 3-hour break in the middle. The reason we were scheduled this way was so that we didn't get a paid lunch break. So in effect I would have to wander around the city centre for 3 hours waiting for my next shift as it was not worth going home during that time.
Customer Assistant (Current Employee) – Trafford Centre, Greater Manchester – 30 September 2017
It feels like a fulltime job even with part time hours because we have to come in for 4 hour shifts 4-5 times a week. Other than that, its great, no individual targets but can get stressful as you have to be a very open and outgoing at all times for this job.
Sales Assistant (Former Employee) – Somerset – 19 September 2017
For a huge Lush fan i was really shocked by the managers attitudes to products and staff satisfaction. they come across really passionate on the shop floor but behind closed doors were much more capitalist and money hungry. perhaps my experience was so negative due to my naivety and age but i personally felt incredibly stressed the vast majority of my shifts as managers were very strict and not very flexible or understanding. this is the perfect job for you however if you have a keen interest in Lush or good experience in retail. the training is rigorous and unique, teaching you a quirky approach to sales.
Terrible management, high targets daily! You have to force yourself on people who don't want to be bothered while shopping. You have no work/life balance! The pay is minimum. The staff discount is great though and very good training.
Good staff discount, good training, awesome colleagues
Long hours, terrible pay, horrid management, no work/life balance
Crew Member - Part Time (Current Employee) – Bournemouth, Dorset – 16 September 2017
I love the work environment and the people you work with. They make your safe fun and enjoyable; furthermore, the targets needed are easily to achieve. Able to ask any questions and get helpful answers and support.
Retail Assistant (Former Employee) – St Albans – 8 September 2017
My experience at Lush was overwhelmingly positive. Even if someone wasn't in the shop, you're always learning or having interesting conversations with coworkers. It's a very demanding job, socially, but it's worth the hours and rewarding.
Working at LUSH Broadmead taught me a great deal about how to important the experience that a customer faces when entering the store, as this further defines whether they purchase from you or not. Not only did I learn fascinating elements of the company's products, especially how the cosmetics were made; but I also learnt how to interact more intimately and productively with customers. This took a while for me to adapt because not only did I need to focus on my social skills which I know I am very good at, I needed to make sure that the information I was providing for customers were accurate and helpful. The management were very supportive towards this obstacle and were consistently present if I had the slightest query or worry about my approach with customers.
My employment with LUSH lasted throughout Christmas, one of the most busiest times of the year for the company. Therefore, this was a very busy time for myself and my colleagues who were selling the products. With this, I learnt how to deal with pressure, and multitasking with being attentive towards customers, and adding to the stock in store, and working on the till. Having worked in jobs previously that required me to handle pressure, such as working behind a bar in the nightclub OMG, this was an interesting learning curve as I had to ensure that I was making sure that the customers were having a positive experience when visiting the store, whilst also keeping in my mind what I'm selling to them and with their ingredients making sure it's the best possible recommendation of product for them.
I truly enjoyedmore... my time in LUSH Broadmead and I thank the lovely staff there who taught me many great skills and elements when working in hospitality.less
Sales Assistant (Current Employee) – Devon – 22 August 2017
I can only talk about my experience within Lush, and while it is a company built upon fantastic values it feels to me as if it has lost its way. Members of my management team made the role almost unbearable. You are expected to commit to a significant amount of studying outside of the role however the pay does not reflect this. Within my store there was very little progression and very few opportunities to take advantage of opportunities within the company. My shop is also very cliquey, there is an 'us and them' enviroment. The majority of my shop is injured due to the amount of heavy lifting we are expected to do. Lush do pay the living wage. Very rude customers, especially at Christmas. An average day in December is being sworn at for 8 hours because the store has ran out of Snow Fairy shower gel, with very little support from the management team.
50% staff discount including spa treatments, generally flexible hours
Limited progression, poor pay in comparision to workload
Supervisor (Former Employee) – Peterborough – 8 August 2017
lush will train you to the highest levels of customer service whilst keeping you smelling amazing. The in store energy is a beautiful work environment and the campaigns and ethics of the store arw something we should all be getting more involved with
I have enjoyed working within the company, however i unfortunately have no way of growing and expanding my knowledge and skill base. It has a friendly atmosphere and great fun is had on every shift, although a hard working team helped me flourish in my Sales skills.
Sales Advisor (Former Employee) – Various – 27 July 2017
The culture has vastly changed. I'd advise (studying or not) if you have been with the company for more than 2 years to think about what you really want from the company it is easy to get comfortable and 98% of the time you meet and work with incredible people but don't let that stifle the other dimensions to your professional self. Development is much harder to see happen now and progression is a much longer process than it was in the past, this and your experience is so dependent on where you are.
It's a great job with loving people and good fun. Lots of hard work, you are on your feet all day and you give a lot of your emotional energy to your role aswell. Don't let the fun get in the way of making sure you get training to work beyond the role you start in.
Working for such an ethical company should be as rewarding as it sounds. I really enjoyed my time at Lush and made some great, lasting connections. it was a fun place to work with getting to work with some great people and spending time creating connections with customers on a personal level both providing a great service and recommending products that I genuinely felt would help the needs of the customer.
50% discount, great training and sample products, company pension