My team and the management were extremely supportive, however, some colleagues were successfully avoiding doing their job.
The safety of the staff and the residents was very well maintained and all the procedures were clear, all the accidents/incidents were properly dealt with and recorded without hiding anything. The clients were verbally abusive time to time, do not expect gratitude, the support is taken as granted.
I did not enjoy the work pattern as almost every day I worked different shifts (there were MANY possible shifts).
You never feel bored as there is no the same day.
I enjoyed the job, thought I felt hopeless to change the situation of the clients as their problems were too complex....
The training opportunities were great and the staff was encouraged to take it. The staff were listened and their opinion was important, however, it may differ from the current situation and my review is only about the project I worked for.
P.S. the communication with HR was horrible, they did not reply to some my emails, were rude over the phone. I had to contact them as they supposed to order my DBS. It took them over one month and the whole employment process took over 2 months.