Although I worked night shifts , I was eager to meet my colleagues who made the work fun and my manager made I would have a varied role so I was always learning. Always professional but allowed for a bit of fun. I would worked there again if it wasn't for the night shift.
Checking and removing folders for patients who have moved out of area, passed away or no longer require Treatment
updating and creating new folders for new patients
Checking the 999 call logs for all the out of London journeys done by our ambulance crews
raising invoices for agency nurses
arranging payments for the language line interpreters. ringing GPs to update patients records eg DNARs,Palliative etc if they are out of date or due to expire. hardest part of the job is when we are short staff and we have some important patients emails waiting to be dealt with .I stay on late to try and catch up with the emails. If not the plan is not updated the patient might die because the ambulance crew will not be able to see the care plan from the GP re the patient.
The most enjoyable part was working with colleagues who are helpful
There is no typical day you never know what you are going to on a job to job basis. You can spend long hours with your crewmate and become life long friends. Hardest part of job is dealing with traumatic jobs and this can be either adults or children but when everything comes together and a good outcome is achieved it is a great feeling
extremly long hours.unworkable rotas.poor work/life balance
In order to be successful and enjoy working for this organisation, you would have to be totally dedicated, have no out of work problems and if you do, ignore them. You are a London Ambulance robot. Only supposed to have feelings and emotions about the work you do and nothing else. Any time off needed will be met with annoyance and worst still if you get sick, you are on a sure fire way to not ever being promoted, or able to apply for any other position within the service. If your ill health continues, you will then be under their sickness management policy which could result in your dismissal. Staff turnover is high and moral very low! Welcome to life at the London Ambulance Service!
I would be on call for any 999 call. it could be anything from accidents to illness. The hardest part of front line work is dealing with upset relatives and death or illness in children I had a regular mate so you work as a team
In a job where every minute may be vital, the support of a strong team, determined peers and great team leaders make it all worthwhile. From the very start a reliable source of information and education is provided, a strong work ethic instilled and the chance to talk through any uncertainties you may have is there. The hours may be tough, the jobs even more so, but knowing you are making a real difference, and that you have so many co-workers to share it with makes this a job to be proud of.
I was fortunate enough to be able to undertake a number of different roles during my set of shifts that were, generally, at my discretion to self allocate.
The most enjoyable aspects of the job were seeing the genuine patient outcomes and the thanks received by some patients as well as the camaraderie between the clinical staff.
The pressures of reducing staff levels were severely impacting staff moral with clinical staff working long shifts with few to no breaks.While demotivating some staff I never saws patient care be negatively influenced by this.
For balance, i joined the London Ambulance Service in 2000 leaving in 2012 so I am not qualified to comment on the current morale and working practices within the trust currently. That said, I would definitely consider applying for a position with the London Ambulance Service again and remember my time their fondly.
Great staff camaraderie, fantastic patient care
External influences impacted on the management of staff reducing morale
This service like to give the impression that they are a forward thinking caring company but they are the total opposite. The senior management are woefully out of touch with their staff and time and time again prove that they are not skilled enough to hold such important posts,yet nothing is done. They treat their experienced staff with distain,they have lost a work force of highly skilled caring technicians/paramdics and replaced them with what they think is a more manageable younger workforce hoping that will solve their appalling figures.... wrong,do not work for this firm,they will ruin you.
The staff at the service could not be faulted: They were committed and dedicated to delivering to our patients. There was a lot of red tape and this resulted in some deterioration in the level of patient care being offered. There was a bullying culture in some areas of the workplace.
Long hours, low pay, high stress levels. Abuse and threats of violence from the public, constant pressure to meet ever changing targets and little or no support from management. Such low morale amongst front line staff, no wonder so many are choosing to leave.
At times an enjoyable place to work, but rarely. Poor moral due to managements lack of respect for staff and put onerous rules in place. 12 hour shift were too long for the stress this role involves. Extremely harsh sickness policy involving dismissal if having 2 period of sickness per year. Having no staff welfare policies in place and disregarding the concerns of the staff. 70% of all EMD's leave the post within 18 months
Long hours, disrespect mangement, poor staff moral