London Ambulance Service NHS Trust Employee Reviews

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1.0
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Very poor management in all departments
Supervisor/Team Leader (Former Employee) –  Deptford/Bow Logistic department26 September 2018
you will never get a promotion in LAS unless you have family or friend in management or HR,there is a workplace culture of bullying and harassment which has got worse over the years,if you challenge it your career is over.So many managers/supervisors that do very little but collect good money,they really do rely on the few honest staff they have.Always big cover ups and switch round of management unions in there pockets.
Pros
Can get away early, full sick pay
Cons
Poor Morale
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5.0
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Very good employer
Head of Systems Services (Current Employee) –  Greater London15 September 2018
Excellent working environment. The best work life balance employer. Staff well being is always the employer priority. Equal opportunity employer. Recently announced as a top ten employer in the UK in the public service.
Pros
Good pension scheme
Cons
None
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5.0
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Excellent place to begin your accoutning career
There are a variety of responsibilities and an excellent learning culture in the Finance department. Managers were excellent and were always able to pass on their knowledge and expertise.
Pros
Learning culture
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5.0
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If you can keep up you'll love it
Student Paramedic (Current Employee) –  Newham3 June 2018
The job of a paramedic is very difficult and need someone that is very headstrong. My time with LAS gave me the skills that I needed to go to university and complete my paramedic science degree
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5.0
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all round great place to work
Paramedic (Former Employee) –  north london20 April 2018
this is a great place to work all round. management listen to all concerns. create a good work life balance suited to each individual. patient care is utmost. staff welfare excell.
Pros
patient care excellent with staff welfare utmost
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4.0
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Busy office with alot of rewards
Vehicle Coordinator (Former Employee) –  London United Kingdom26 February 2018
This role was a 12hr shifts night and day.

Typical day would be coordinating ambulances around london aswell as making sure all ambulance stations have the right amount of vehicles required for shift.

I would work off 4 monitors using excel and GRS.

One shift per week I would cover the hub this was a radio for you to communicate to all the paramedics on shift using the map on the screen to see and sometimes guide them.

the most enjoyable part was the people a good team!
Pros
Teamwork, busy
Cons
Long Shifts and nights
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3.0
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Hight expectations of staff, poor working conditions, Good people
Paramedic (Current Employee) –  London, Greater London23 February 2018
A typical day consists of arriving early (unpaid) to safely kit vehicle with required equipment. Usually staff will have a job waiting before their shift starts so you are consistently busy from start to finish.

Working here requires an element of toughness, and expect to feel tired, particularly during night shifts. This can be a tough learning curve for new members of staff.

lower management are generally great, and helpful. However higher management often feel like they are working against front line staff.

The culture is friendly, prideful and laced with black humour.

The hardest part of the job are the long shifts, feeling exhausted and having to be your 100% all time.

Meeting wonderful, interesting people every day. It is a privilege to get to see all the wonderful, places, buildings and parks that are usually cut off from the general public.
Pros
Working in new places everyday
Cons
Long hours
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4.0
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Great fun back then
Ambulance Technician and Paramedic (Former Employee) –  London29 January 2018
I grew as a person in this job but that was a long time ago. Back then it was a real family atmosphere with some amazing characters. These days I guess it's not so good..
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3.0
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Extremely rewarding
Emergency Medical Technician (Former Employee) –  St. Helier12 December 2017
After working for the LAS for nearly 10 years I can say it was by far the most personally rewarding and challenging role I have ever experienced.
You learn a lot about yourself when placed under such extreme pressures and traumatic situations and I learnt I am a very motivating, positive and strong willed person. I was nicknamed smiler at work and my empathetic and compassionate nature ensured my patients always felt reassured and taken care off.
The most enjoyable part of my job was working alongside such professional and brave people and bringing a smile to someone's face under truly awful circumstances. My warm and cuddly nature stood me in great stead for this role.
Shift work takes it toll after a while especially when trying to balance work and family life and it was for this reason I decided to leave sadly.
Pros
Every shift was different, varied role, rewarding, exciting, working with different people.
Cons
night shifts, very long commute, different stations, finishing late, no break.
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5.0
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Enjoyable at times although hard work
Emergency Medical Technician 3 (Former Employee) –  Edmonton, Greater London30 November 2017
Difficulty getting through traffic even on blue lights. Very diverse communities with some language barriers but fun learning different cultures. Having to be hypervigilant in notorious areas concerned for not only yourself but your crew mate, patient and relatives. Grateful to see the sunrise as your night shift draws to an end knowing that you have survived another busy night and you will soon be home in bed
Pros
Free coffee on station
Cons
Long shifts
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4.0
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Technician
Emergency Medical Technician (Former Employee) –  Fulham, Greater London27 November 2017
Responsible for the assessment, treatment, care, referral and transport or patients in emergency and non-emergency situations. Also, to carry out these duties in a safe and professional manner while adhering to protocols and guidelines.
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3.0
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Still got a way to go
Clinical Team Leader (Current Employee) –  London, Greater London16 November 2017
The job in itself is good but staff are poorly managed with them being put last. Pay can be good if you put in the overtime but the basic is poor. The service is trying to make amends but seems to take one step forward and two back.
Pros
Helping people
Cons
Long hours, poor pay
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5.0
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Great Hands on Work Experience
Paramedic Observer (Former Employee) –  London23 October 2017
Two 12 hour night shifts, observing Paramedics on the job, lots of different, real life situations. I was given responsibility for interacting with patients, and helping out where I could. Brilliant insight to the job.
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4.0
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Good
Recruitment Assistant (Former Employee) –  London18 October 2017
hing bad to say about the organisation, I worked with a great team, we worked hard but we knew how to have fun. I would like to wish the organisation all the best.
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1.0
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Challenging
Ambulance Person (Current Employee) –  London16 October 2017
Not a great place if you are keen and motivated to work hard. The pay is fixed at Band 3 NHS with anti-social hours and London weighting. PTS is a retirement home rather than something to be good at. Only OK if you want to progress to paramedic.
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5.0
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Rewarding
Ambulance Person (Current Employee) –  Orpington3 September 2017
A variaty of Jobs, all similar yet different. meeting new people and always learning new things. Learnt alot from other HCP in the role, and new information that will help you progress. Management are good. What you want from a manager, always looing out for your best interest. workplace is very chilled, everyone is willing to help out, you get what you put in. Hardest part of the job is supporting familys of those who are critically ill. but is also the most rewarding. most enjoyable part is the many different people you get to talk to and knowing you made their day brighter.
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1.0
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People great - everything else bad
EMD (Former Employee) –  EOC18 August 2017
They promise you the earth in their literature and on interview. They constantly tell you how important you are and to speak with managers regarding problems - do not bother they are not interested. Training is very poor and confusing (one person tells you its done this way - by end of day you have had that contradicted) . Teachers not interested in any problems raised - stock "You will be OK, give it time" Then proceed to allow you to look an idiot in front of whole class when you do not. Appear to be more interested in getting the boxes ticked for what they have 'taught' than the actual learning. Be prepared for at least 8 tests that have to be passed before you can be moved onto the next stage - failure can mean loss of your job. Same goes for on the job training - not enough qualified trainers so constantly been told to do things properly but to ignore what they do as its not correct - totally confusing. Failure to complete this period of training and you have an informal meeting with managers and told to improve. You get more training and maybe a change of trainer .If you fail second attempt you are then formally interviewed and you can add the pressure of your job being on the line if you fail.
After all training be prepared to be constantly 'audited' on your work with a whole team of Quality Assessors on your case.
They have a 15 week relief shift pattern for new EMDs. with shifts different to main watch staff. Be prepared to work 11am-11pm and 9am-9pm. The LAS also runs a relief week rota every 5 weeks - for this you have no actual roistered shift but are informed
  more... at short notice of what you will be expected to work - expect lots of extra weekends. On interview and in training you are told that you will go onto the main watch rota after 1 year, but if they do not have enough more junior staff on the Relief rota you will not be allowed.
It can take ages for your uniform to be issued and once obtained they are worse than an Army Sargent Major at enforcing the dress code. Sitting at a desk in boots for 12hrs a day - why oh why?Not allowed to have any insignia showing when outside so have to wear something over uniform when popping out. Staff are promised a locker to store spare uniform, heavy map books, medical dictionary and resource files in - but good luck trying to get one. Carrying this stuff in everyday is not fun on a packed tube.
You are told that after 6 months you will complete the second part of your training and do a 3 day dispatchers course. You may be lucky with this but don't count on it. They are far too short of call handlers for this to happen in this time frame. Again you have to have confirmation work based training and again under the threat of failure costing you your job. After end of first year you will be again tested and again the pressure of failure is around. If you pass you become an EMD2 and get a pay rise. If you do not do well with constant testing - do not apply.
Management, Trainers all say the right standardised helpful things to your face, but in reality do not care as long as their boxes are all crossed for their own quality assessment and key performance indicators.
It can take up to 6 weeks for you to receive your first pay, although they may allow a £400 advance to be paid after 4 weeks. When starting your Work based training you are due to receive a shift premium, do not expect it in the first pay packet after you start actually working the shifts.
Sick leave is very harshly dealt with. As is lateness (even by a few minutes) procedure to be offered to make up time not followed as prefer to deal with formally.
Staff on main watches are generally very friendly and try to be helpful and encouraging, however call handlers do not last that long. 10 staff have left in last month alone. 1 trainee left after their first tea break on shift for work based training.
Movement to other areas within the Call centre are a case of 'if your face fits' or management are desperate for staff.
The way you deal with different calls is constantly changing and as each type of call is handled a different way his can be confusing and mean you are not complaint with quality assessment standards.
Dealing with the very high volume of calls and the constant flow of time wasters using the Emergency Ambulance service is quite stressful at times. However there is a real buzz when you have saved a life or deliver a baby by phone.
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Pros
good mates - chance to make a difference to someones life
Cons
long hours - bad rota - bad management practices
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5.0
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Long term service
Emergency Medical Dispatcher (Current Employee) –  220 Waterloo Road, se1 8sd3 August 2017
This is a kind of place that you can build your career. In all parts of the ambulance service weather it is in the control room or on the road. I have enjoyed my time there
Pros
Good career prospects
Cons
Shift work 12 hour shifts
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4.0
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Proud to be part of such a respected institution
Paramedic (Former Employee) –  London14 July 2017
A typical day/night would start with a thorough check of equipment and vehicle, arranging with your colleague about your roles during the shift, and preparing to "hit the road" as soon as your shift starts, that is usually dead on the start time, and out you go, fully prepared for the next 12 hours to be non-stop. I learned almost everything I know during 17 years on the front-line, it has been an education on life. There were good and not so good managers, those that were well respected and those that weren't. The workplace culture was one mostly of support from colleagues, but also one of low-moral, which was born out of the constant pressure of target times and performance. The hardest part of the job was the demand, it was relentless, little or no down time, rarely had meal breaks, often off late, travel time to and from work was often 1-2 hours, which made the day very long. The most enjoyable part of the job was working alongside and being part of some of the most dedicated, professional and wonderful people, serving the public and delivering first class care.
Pros
long shifts, extremely busy
Cons
fantastic experiences dealing with everything and anything, great place to learn
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5.0
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Taking essential information from callers
Emergency Medical Dispatcher (Former Employee) –  London, Greater London12 June 2017
Keeping the caller calm in order to get all the information needed for an ambulance response. Giving advice to people facing life-threatening situations.
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Overall rating

3.4
Based on 73 reviews
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