They promise you the earth in their literature and on interview. They constantly tell you how important you are and to speak with managers regarding problems - do not bother they are not interested. Training is very poor and confusing (one person tells you its done this way - by end of day you have had that contradicted) . Teachers not interested in any problems raised - stock "You will be OK, give it time" Then proceed to allow you to look an idiot in front of whole class when you do not. Appear to be more interested in getting the boxes ticked for what they have 'taught' than the actual learning. Be prepared for at least 8 tests that have to be passed before you can be moved onto the next stage - failure can mean loss of your job. Same goes for on the job training - not enough qualified trainers so constantly been told to do things properly but to ignore what they do as its not correct - totally confusing. Failure to complete this period of training and you have an informal meeting with managers and told to improve. You get more training and maybe a change of trainer .If you fail second attempt you are then formally interviewed and you can add the pressure of your job being on the line if you fail. After all training be prepared to be constantly 'audited' on your work with a whole team of Quality Assessors on your case. They have a 15 week relief shift pattern for new EMDs. with shifts different to main watch staff. Be prepared to work 11am-11pm and 9am-9pm. The LAS also runs a relief week rota every 5 weeks - for this you have no actual roistered shift but are informedmore... at short notice of what you will be expected to work - expect lots of extra weekends. On interview and in training you are told that you will go onto the main watch rota after 1 year, but if they do not have enough more junior staff on the Relief rota you will not be allowed. It can take ages for your uniform to be issued and once obtained they are worse than an Army Sargent Major at enforcing the dress code. Sitting at a desk in boots for 12hrs a day - why oh why?Not allowed to have any insignia showing when outside so have to wear something over uniform when popping out. Staff are promised a locker to store spare uniform, heavy map books, medical dictionary and resource files in - but good luck trying to get one. Carrying this stuff in everyday is not fun on a packed tube. You are told that after 6 months you will complete the second part of your training and do a 3 day dispatchers course. You may be lucky with this but don't count on it. They are far too short of call handlers for this to happen in this time frame. Again you have to have confirmation work based training and again under the threat of failure costing you your job. After end of first year you will be again tested and again the pressure of failure is around. If you pass you become an EMD2 and get a pay rise. If you do not do well with constant testing - do not apply. Management, Trainers all say the right standardised helpful things to your face, but in reality do not care as long as their boxes are all crossed for their own quality assessment and key performance indicators. It can take up to 6 weeks for you to receive your first pay, although they may allow a £400 advance to be paid after 4 weeks. When starting your Work based training you are due to receive a shift premium, do not expect it in the first pay packet after you start actually working the shifts. Sick leave is very harshly dealt with. As is lateness (even by a few minutes) procedure to be offered to make up time not followed as prefer to deal with formally. Staff on main watches are generally very friendly and try to be helpful and encouraging, however call handlers do not last that long. 10 staff have left in last month alone. 1 trainee left after their first tea break on shift for work based training. Movement to other areas within the Call centre are a case of 'if your face fits' or management are desperate for staff. The way you deal with different calls is constantly changing and as each type of call is handled a different way his can be confusing and mean you are not complaint with quality assessment standards. Dealing with the very high volume of calls and the constant flow of time wasters using the Emergency Ambulance service is quite stressful at times. However there is a real buzz when you have saved a life or deliver a baby by phone.less
good mates - chance to make a difference to someones life
Sign a 37.5 hr contract and work regularly 55hours+ a week. They tell you it averages out but in reality it doesnt feel that way and you will get home exhausted and miserable. Working within the NHS it is clear to see how messed up it is and probably wont last. Most staff are miserable and the system is frustratingly outdated and doesnt benefit patients nor staff. You have to conform to 1000's of regulations and procedures and charts tht common sense is non-existant. Everyone covers their own back and the care of the patient comes second to paperwork filling. Overall a very dissapointing company to work for that has no chance of changing.
My job predominantly revolves around taking 999 calls from the general public. I need to remain highly compliant at all times diligently following all work protocols. Accuracy is a prerequisite of all aspects of my job, and a sense of urgency. The most enjoyable part of the job is when a caller is appreciative of our service, or when I am able to save a life or deliver a baby over the phone. The workplace culture is very friendly & supportive as are the management