London Ambulance Service NHS Trust Employee Reviews

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1.0
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Bullying culture
Emergency Medical Technician (Current Employee) –  London, Greater London12 November 2019
Everything is a target and it’s extremely stressful with home life becoming non existent ! Proper abuse is every day and that is now part of everyday working life
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4.0
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Challenging, fun
Technology Enhanced Learning Lead (Current Employee) –  Waterloo Station29 October 2019
Big organisation, very reactive, can grow in your role. Very robust training and development, good place to learn clinical skills. Life long learning.
Pros
Training
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1.0
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Stressful and life consuming
Emergency Call Handler (Current Employee) –  Bow, Greater London29 October 2019
Working at the LAS has been my worst job ever. It started off great but once I got used to the 24hr hour rota I realised how time consuming and tiring it is. It eats into your days off as you’re trying to catch up with sleep or catch up with your own personal errands, before you know it you’re back at work. Very fast pace and depressing environment and even though they’re is a lot of support available via unions and other schemes put in place, they’re very had to get in touch with. I have also found that because of the nature of the job, managers and other “supporting senior staff” do not care about employee health. They expect you to get over things and move on. When you feel stressed or depressed about the job, you’re simply told that this is the nature of the job. There is no real support. I would not recommend working here if you’re looking for a friendly environment to work In, it is very hard to fit in and make friends as everyone either already has their friends or they’re too stressed to give you the time of day. If you’re young and have a social life, do not apply for the LAS as you will no longer have a life.
Pros
Blue light discount
Cons
Long hours
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5.0
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Productive and fun workplace
Recruitment Coordinator (Former Employee) –  Canning Town South28 October 2019
Very busy day in recruitment throughout the day.
I learnt recruiting international paramedics and TEACS by using TRAC recruitment system.
The management was very good and well organised.
Very positive workplace culture.
Working in recruitment and using TRAC.
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4.0
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fun to work within the trust
pts controller (Former Employee) –  Dagenham14 October 2019
I have learned a lot with London ambulance service started off booking patients appointments in call centre quickly transferred to day control .

Their I managed several ambulance driver to and from hospitals picking up patients which I enjoyed every day, challenging experience I enjoyed going to work .

The hardest part of the job was being taupe over to private company
Pros
family friendly
Cons
long hours
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5.0
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Fun office to work in
Communications Assistant (Former Employee) –  Waterloo Station10 September 2019
Great office, team and service to work for.

Good for learning the NHS and its mechanisms and allows you to gain lots of experience very quickly.

I would recommend it highly as a place to work.
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4.0
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Intense
Coach & Auditor (Current Employee) –  Barking, Greater London6 September 2019
Pros-
Hours are flexible as they are open 24 hours a day.

Cons-
not very helpful when if you need to change hours or book holiday
management expects your life to revolve around work
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1.0
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Worst place to work
Emergency call coordinator (Former Employee) –  Bow, Greater London31 August 2019
I worked here for 4 years as a call taker/dispatcher, and it went downhill from the day i started. The work load is ridiculous, it is a strange day if there are not over 30 calls waiting to be answered with the longest caller waiting nearly 5 mins just to get through on the phone, it is this busy as there is usually only 22 call takers logged in at a time. They say they are fully staffed but they are far from it, their organisation skills are non existent, its like they don’t know what a calendar is or a weather forecast and then get completely taken by surprise about how busy it is when its a pay day weekend, bank holiday, hot weather or big events like notting hill carnival etc, but they say they have planned for it. No issues are ever answered, if you raise an issue you get the bog standard reply of ‘we had a meeting where this was discussed’ and that is it, no answer or no solution. When i finally got my chance to get out of there i took it without having to think about it at all, but surprise surprise they deliberately mess up your final pay so you have to wait months and months to get all your pay you are owed and the put on emergency tax as it looks like you still have 2 jobs but you actually left the ambulance service months ago!
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Unpleasant
Emergency Medical Technician (Former Employee) –  London26 August 2019
They would happily put a monkey in the seats of their ambulances as long as the time targets to reach scene are met.

No staff welfare it’s just a box tick exercise.

To be avoided
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4.0
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no respite
Call Handler (Former Employee) –  Croydon, Greater London31 July 2019
good to help people with medical triage to ensure they got the help that they required. very busy environment could be emotionally draining due to the calls
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4.0
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Good colleagues
Emergency Medical Dispatcher (Former Employee) –  Waterloo19 May 2019
The job itself is very fulfilling and shows what you're doing is worthwhile. The staff within the teams are very supportive of each and have an excellent relationships. The working conditions on a day to day basis can be crushing. It is long hours, with not a lot of respite. The down time isn't nearly as enough as it should be in comparison with the demand on the service. Certain area's of management are proactive and helpful, however there are a lot of issues surrounding this as a lot of decisions about the control room get made by people who no longer work in it and haven't for a very long time. My personal view is that the staff hold each other up and make it an enjoyable place to work. There isn't much in terms of facilities on site but the building is situated in the centre of London, so there are plenty of food/drink places nearby.
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1.0
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Bullying is endemic and msnagement inneffective.
Emergency Medical Dispatcher (call centre worker) (Former Employee) –  EMD. Waterloo.25 April 2019
The long review dated 18th August 2017, was very accurate and describes the job exactly as it is. Horrible complacent management, who treat you badly whilst asking "What can we do for you?"
They don't care. So many rules and regulations that help no one. Don't do it.
Pros
Feel like you're doing something useful.
Cons
Long hours. Rubbish pay. Army regimented. Nasty management.
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5.0
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Intense yet rewarding.
London Ambulance Service (LAS) 111 Coach (Current Employee) –  Barking13 April 2019
There is no such thing as a typical day at work when working with the London Ambulance Service. Every day is different, every patient is different. But there is nothing as rewarding as knowing that a patient has been helped, and hearing how grateful patients are for our service.
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1.0
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avoid unless you are a robot
Emergency Medical Dispatcher (Former Employee) –  Waterloo27 February 2019
twelve hour shifts, management let permanent staff get away with anything they want. all they want is for you to get off of the call asap. some staff are lovely nd some are horrible. if your face fits then you are ok, if not don't bother.
Pros
days off
Cons
the rest of it
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5.0
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Daily challanges
Emergency Medical Dispatcher/ Allocator (Current Employee) –  Devons Road Station30 January 2019
Not everyday / emergency is the same.
Many challenges encountered on a daily basis.

Ability to make judgement on each task undertaken based on various factors facing workload.


Working with professionals from all walks of life.


the ability to make the right decision in time pressured environment is difficult at times, in balance to workload and requirements of the service.
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3.0
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Very poor management
Senior Software Developer (Former Employee) –  London28 January 2019
Very poor management, never engage with dev team and don't care what they get up to. Permanent staff are always "working from home". very poor discipline and no interest in state of the art
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4.0
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Ok Job.
Ambulance Associate Practitioner (Former Employee) –  London, Greater London22 January 2019
Shift work, Constant change, Micro managed, 12 hour shifts with no break, then becomes 13-14 hour shifts. managed by targets over peoples lives. not for me.
Pros
really dont know
Cons
lots as listed above
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A dreadful place to work
EMD (Current Employee) –  London, Greater London19 November 2018
Work here if you enjoy letting patients down on a delay basis and thrive in a culture of bullying. They don't like clever or educated people here, but if you do as you are told and keep your head down you might stand a chance.
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3.0
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Very hard work but rewarding.
Operations Manager (Former Employee) –  London Ambulance Service, Bow, London22 October 2018
I worked for Interserve, not LAS directly.

The work of preparing ambulances at night was a hard and often understaffed due to the poor pay and conditions.

Turnover of staff was high, so recruitment was a continuing ongoing process.

As it took at least three months to train someone to do the most basic job, this high turnover rate need to be stemmed.

This I achieved by disciplining and replacing poor members of staff, improving morale in general, improving conditions for staff and I introduced financial bonuses as incentives for improving attendance and performance in general.
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Very poor management in all departments
Supervisor/Team Leader (Former Employee) –  Deptford/Bow Logistic department26 September 2018
you will never get a promotion in LAS unless you have family or friend in management or HR,there is a workplace culture of bullying and harassment which has got worse over the years,if you challenge it your career is over.So many managers/supervisors that do very little but collect good money,they really do rely on the few honest staff they have.Always big cover ups and switch round of management unions in there pockets.
Pros
Can get away early, full sick pay
Cons
Poor Morale
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Overall rating

3.5
Based on 72 reviews
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