I worked here for 4 years as a call taker/dispatcher, and it went downhill from the day i started. The work load is ridiculous, it is a strange day if there are not over 30 calls waiting to be answered with the longest caller waiting nearly 5 mins just to get through on the phone, it is this busy as there is usually only 22 call takers logged in at a time. They say they are fully staffed but they are far from it, their organisation skills are non existent, its like they don’t know what a calendar is or a weather forecast and then get completely taken by surprise about how busy it is when its a pay day weekend, bank holiday, hot weather or big events like notting hill carnival etc, but they say they have planned for it. No issues are ever answered, if you raise an issue you get the bog standard reply of ‘we had a meeting where this was discussed’ and that is it, no answer or no solution. When i finally got my chance to get out of there i took it without having to think about it at all, but surprise surprise they deliberately mess up your final pay so you have to wait months and months to get all your pay you are owed and the put on emergency tax as it looks like you still have 2 jobs but you actually left the ambulance service months ago!