My current position is Head of Customers. Having had a career based in customer service; team management, employee development & training, quality assurance and payroll are part of my skillset. Working with a team of 26 people within Loaf head office has enabled me to develop my people skills; and I am responsible for organising the team's workload in an environment of volatile deadlines and shifting priorities; also involving a great deal of communication with colleagues at all levels. Establishing “Best Practice” and coherent documentation is important to the role as well as managing the induction, training, development, payroll, new starter and exit aspects of HR.
Typical day start at 9 am, read/ answer emails. Then at 9.30 am the phone lines open and you get calls to answer as well as answer emails until your 1 hr lunch break. Then do the same as before until 6 pm.
The management are tricky. They're cool and nice to your face then you have your review and find that you have all these problems. If your able to change your personality and be super Loafy (their words not mine) the you'll be fine. If not then avoid this place. Moreover, if your a person of colour then avoid at all cost! There is a definite racial bias against POCs at the hands of one manager.
1hr Lunch break, 40% staff discount
Rude customers, hostile work environment, shady managers