Customer Service Advisor (Current Employee) – Clapham Junction, Greater London – 3 March 2018
A typical day at work in lloyds bank retail involves dealing with customers day to day needs and being the first point of contact for there banking queries. This experience taught me how to conduct myself in a professional manor at all times regardless of the circumstances. It is a diverse environment to work in with a good mix of staff and stakeholders.
Customer Service Assistant (Current Employee) – Nottingham, Nottinghamshire – 25 February 2018
Currently a csa and can honestly say that the staff are treated extremely unfairly especially on call staff. Used and abused it should state on the advert. There is a fair package as regards to the work benefits including health care etc (with excesses to pay) but the sacrifices to be made far out way. No work life balance and expected to go above and beyond the role and although the bank has made some changes to the wording they use in respect of sales it's still very much a sell to customers first mentality. Very sad in this day and age. Closing branches and making people redundant then in another breath recruiting more "account managers" and mortgage arrangers.... all sales but pop in a few csa to make it seem like it's not all about selling to customers.
Long hours, poor management from most levels, masked sales for service.
It must be considered that I left Lloyd’s Bank in 2002 and since then the banking industry has changed considerably. However I can confirm it was a friendly environment with the opportunity to interact with the public. It did start to be more target driven and I would say that without this kind of outlook in an individual applicant this would not be a suitable career all that taken in to account Lloyd’s were an excellent employer and I was happy and proud to work there.
Business Analyst/ Business Systems Analyst (Former Employee) – Edinburgh, City of Edinburgh, London – 29 January 2018
Lloyds bank is one of the top banks in the uk . It's also one of the best places to work , multiple location , flexible working locations as well. Hot desking capability available . Offices based all over the uk .
Secretary (Former Employee) – Bromley – 25 January 2018
This was my first job so I gained a lot of experience in how the management team worked. In the London office I was also able to develop skills I didn't have a chance to use in the Bromley office, such as audio typing, making appointments and greeting customers at reception.
Season ticket loan, cheap loans and profit sharing.
Personal Banking Advisor (Former Employee) – London, Greater London – 24 January 2018
Generating leads to book in customers to ensure I meet my weekly/monthly targets. Management in my work place was not great which led me to look elsewhere. The hours are easy going nothing too stressful. This role is good for someone young who's looking for customer service and sales experience. Very difficult to progress sue to the cutbacks the banks are making
Work Experience Placement (Former Employee) – Plymouth, Devon – 21 January 2018
work experience placement so only attending for one week but seems great place to work, excellent high standard of customer service, very professional organisation. All staff were very friendly and the management team very organised and attentive towards me
COLLATERAL CONTROLLER (Current Employee) – Southampton – 17 January 2018
everyday is always a busy day. great colleagues and flexible team. i have learned so much on how to prioritise my work balance, create something that will work for me and help me keep updated with my work.
ABM (Former Employee) – North West – 16 January 2018
Ethos is getting it right first time and making banking simpler for the customer. Local/Middle management good to great executive/senior managers are too far removed to understand the pressures on branch staff. Most branches look after the staff. Training is encouraged and mandatory training undertaken by all staff. Training can be rushed due to staffing levels which have been reduced dramatically over the years, however the training that is needed as systems change is ever increasing which puts undue pressure on an already stretched team. Often word and actions of senior/executive staff create unrest in workforce. Most enjoyable is the people in your team Hardest part is pressure and abuse daily from customers which unless there is a violent incident is seen as part and parcel of everyday life.
Assistant Manager (Former Employee) – London Borough of Islington, Greater London – 8 January 2018
Regular training was always given which gave me the tools to complete my role to the highest standards. Customer excellence was always high on the daily agenda to ensure customers were treated as individuals and were fully aware of any products purchased to suit their needs.
Senior Personal Accounts Manager (Former Employee) – London – 1 January 2018
Great place to work if you are ambitious and work hard one of the few companies where you are promoted on merit and not based on who you know at times yes you do work more than 9-5pm but its not unmanagable
Don't work for Lloyds I have wasted 20 years of my life
Customer Service Assistant (Former Employee) – Gillingham, Kent – 14 December 2017
You will be expected to jump through hoops to hit sales targets. Management will not care about your work/life balance. If you take too much time of sick you will be put on formal warnings. The only career progression is through sales or management roles. Lloyds like making people redundant so don't be surprised if after 20 years of commitment you are made redundant because you have become too expensive to keep on. Pay rises and bonuses are minimal or non existent. You have to contribute to your own pension.
Review and Remediation Team Leader (Former Employee) – Aylesbury – 27 November 2017
Past business review of investment products. Remediation and quickly moved onto telephone review and then managing a team. Opportunities on project to advance and use skills from previous roles. Encouraging as first contract and able to demonstrate skills and knowledge