Assistant (Former Employee) – Woodgreen, UK – 1 June 2018
I became more in confident in serving customers with different queries such as how to open an account, booking an appointment to apply for a loan, helping with online banking, fill in some papers, etc.
Underwriter (Current Employee) – Hove, East Sussex – 24 April 2018
Lloyds are very flexible when it comes to working patterns and will try and accommodate a good work life pattern. Monthly meetings and coaching sessions really encourage you to develop further and learn more skills around your current job role. The work day can be varied between phone and paper work that helps split the day up give it more structure.
Consultant (Current Employee) – Solent, Hampshire – 18 April 2018
On a day to day basis, a customer adviser role at Lloyds includes talking to various customer covering a wide range of products, the hours and shifts are very flexible and the company promotes agile working. Overall I very much enjoyed my time with the company, however I do feel the opportunities for career advancement were limited.
Worshadowing (Former Employee) – Exeter, Devon – 11 April 2018
It is not really a busy working place. Rather calming and organised. A type of working condition and environment i want to work in. I learned how the bankers use their computers to key in and records information.
In the city centre where everything is easily accessible.
Personal Banking Advisor (Current Employee) – Aldershot – 9 April 2018
I work with customers on a face to face basis to help meet their stated and unstated needs. I make sure that my customers leave happy and fulfilled with the service that they have gotten from the bank.
I worked in internet banking with Lloyds for almost 10 years. Enjoyed every minute of it until the banking collapse happened. Wish i had stayed at this job but at the time i felt there was no security in my position anymore so i left.
Customer Service Assistant (Current Employee) – Neath – 3 April 2018
LLoyds Bank is a great place to work, they give you great training and full support in your role. Excellent benefits. Good people. It's not a difficult job, but it is important to be thorough in your day to day work.
Customer Service Advisor (Current Employee) – Clapham Junction, Greater London – 3 March 2018
A typical day at work in lloyds bank retail involves dealing with customers day to day needs and being the first point of contact for there banking queries. This experience taught me how to conduct myself in a professional manor at all times regardless of the circumstances. It is a diverse environment to work in with a good mix of staff and stakeholders.
Customer Service Assistant (Current Employee) – Nottingham, Nottinghamshire – 25 February 2018
Currently a csa and can honestly say that the staff are treated extremely unfairly especially on call staff. Used and abused it should state on the advert. There is a fair package as regards to the work benefits including health care etc (with excesses to pay) but the sacrifices to be made far out way. No work life balance and expected to go above and beyond the role and although the bank has made some changes to the wording they use in respect of sales it's still very much a sell to customers first mentality. Very sad in this day and age. Closing branches and making people redundant then in another breath recruiting more "account managers" and mortgage arrangers.... all sales but pop in a few csa to make it seem like it's not all about selling to customers.
Long hours, poor management from most levels, masked sales for service.