Every place has its problems but overall this was a good place to work, with the problems being more lighthearted than what you would encounter elsewhere. BUT they are very slow to move with the times and management sometimes would rather sweep a problem under the rug than actually deal with it. There's not much room for progression in Business Support because they give jobs out as 'runner up prizes' for unsuccessful interviewees from different directorates, meaning that often people are mismatched to the roles and the people with the most knowledge of the service area miss out on any opportunity for advancement in their area of expertise, also the recruitment process needs revising. It is slow, sometimes taking months and not effective for recruiting or retaining staff, it only causes problems and delays.
Other than that it was a great place to work with absolutely lovely people, a really secure job role and depending on your attitude, you can have job satisfaction.