Thank you for taking the time to leave feedback for us. I am sorry to hear your experience was not what we would expect it to be. It is a really challenging role and due the nature of visiting learners on site, it does mean that you are out and about in the field nearly every day. We are passionate about the wellbeing of our people and work/life balance is a big part of that, we promote a flexible approach to work for our people but especially our field based people, and encourage managing your diary to accommodate travel and visits so that you do not work excessive hours. The 1:1s with managers are focused on regularly checking in on people and ensuring that work loads and case loads are reviewed and managed. I am pleased to hear, however, that you had a great manager and I will escalate your feedback so that we can look in to it further.
Thanks for your review and I am sorry to hear that you did not have a positive experience. Over the past 18 months we have tried to implement a number of initiatives to hep support work volumes and caseloads as well as management development training to enhance the capability of our managers and ensure that they are supporting their teams. We continue to develop these initiatives with a view to enhancing the support we give to our colleagues.
Thanks for your review. With the introduction of our DNA behavioural framework and the Evolve development review process our colleagues have the opportunity to discuss with their managers their career aspirations and put in place a clear plan of how this can be achieved.
Thanks for your review, really pleased to hear that you are feeling positive about working at Lifetime. Our people are the key to our business and we are proud to have such a talent and dedicated team.
Thanks for your feedback - it is great to hear that you are having a positive experience with us.
This sounds like you have either taken one of our fitness courses or been supported by lifetime through your apprenticeship???? Glad to hear that it was such a great experience and hope that you have been able to use this further in developing your career.
Thanks for your feedback and sorry it has taken so long to reply. Since your post we have reviewed all targets and caseloads and whilst there will always be a challenge we are confident that we have put in place support mechanisms which help our colleagues manage their caseloads and targets. In 2015 we introduced a structured way of working which enables all Trainers and Assessors time to plan their diaries with the support of managers and IQAs, as well as planning and 'administration' time. The introduction of remote visits has also helped to cut down on travelling time which allows for more available time to handle other tasks.
I am disappointing to hear that you had a less than positive experience. Apologies that it has taken so long to reply but we have only just started managing this company page. Since you were with the company we have worked hard to collaborate with our colleagues, gather feedback and introduce initiatives based on this information to ensure that all our colleagues are supported in their roles. We have new structured ways of working, a comprehensive appraisal and development programme, all of which are designed to support our employees in their work and their personal and professional development. The success of these measures is reflected in our year on year engagement scores from our Be Heard engagement survey which have been over 85% for the past two years.
We also ensure that all employees are provided with a reference on request, when required.
Thanks for your feedback and apologies that it has taken so long to reply but we have only just started managing this company page. Since you were with the company we have worked hard to collaborate with our colleagues, gather feedback and introduce initiatives based on this information to ensure that all our colleagues are supported in their roles. We have new structured ways of working, a comprehensive appraisal and development programme, all of which are designed to support our employees in their work and their personal and professional development. These changes have had a really positive impact on our business and our colleagues and we have managed to improve on our ways of working and try to support people where possible. It is always going to be challenge but we feel that the work we have done and continue to enhance is having a really positive impact.