Thanks for your great feedback. WE try really hard to embed a flexible approach to work at Lifetime, especially for those working in the field. wellbeing is foremost on our agenda and if are struggling with your hours, please make sure you link in with your colleagues and manager to discuss this and see what solutions can be put in place to mitigate this. You can also have a look at our Wellbeing Hub - LifeLine , there will be some advice and guidance that you would find useful.
That said it si great to hear such positivist and we are delighted that you bring this to our team.
Thanks for this amazing feedback. We are so glad you had such a life-changing experience
Thanks for your feedback and glad that you are enjoying working here.
Thanks for your feedback - it;s great to hear that you are enjoying it. We are always keen to help with areas where you may be struggling (such as juggling your work/life balance). It is really important to us that people not only have a great time at work but are also able to enjoy their time away from their roles. I would suggest approaching your manager about these challenges and seeing if there is any support we can put in place.
Thank you for your feedback and appreciate your comments. It is worth noting that all bonus schemes were reviewed and amended in 2015 to ensure they were fair to all. A new bonus scheme was introduced to ensure that people were being rewarded based on their individual results rather than being reliant on team performance. We also removed thresholds so that the bonus potential was uncapped and increased the opportunity for unlimited potential. We also introduced an incentive scheme to recognise and reward the top performers each month. It was felt that this was a fair way to structure the scheme to ensure we reward people for their individual performance and recognise exceptional results.
We did remove the broadband allowance, however all our trainers are provided with smart phones when they join, and can tether to the internet off the phone so there is no need to be reliant on home broadband to be able to do the job.
Thanks for your review and I am sorry to hear that you did not have a positive experience. Over the past 18 months we have tried to implement a number of initiatives to hep support work volumes and caseloads as well as management development training to enhance the capability of our managers and ensure that they are supporting their teams. We continue to develop these initiatives with a view to enhancing the support we give to our colleagues.
Thanks for your review. With the introduction of our DNA behavioural framework and the Evolve development review process our colleagues have the opportunity to discuss with their managers their career aspirations and put in place a clear plan of how this can be achieved.
Thanks for your review, really pleased to hear that you are feeling positive about working at Lifetime. Our people are the key to our business and we are proud to have such a talent and dedicated team.
Thanks for your feedback and sorry it has taken so long to reply. Since your post we have reviewed all targets and caseloads and whilst there will always be a challenge we are confident that we have put in place support mechanisms which help our colleagues manage their caseloads and targets. In 2015 we introduced a structured way of working which enables all Trainers and Assessors time to plan their diaries with the support of managers and IQAs, as well as planning and 'administration' time. The introduction of remote visits has also helped to cut down on travelling time which allows for more available time to handle other tasks.
I am disappointing to hear that you had a less than positive experience. Apologies that it has taken so long to reply but we have only just started managing this company page. Since you were with the company we have worked hard to collaborate with our colleagues, gather feedback and introduce initiatives based on this information to ensure that all our colleagues are supported in their roles. We have new structured ways of working, a comprehensive appraisal and development programme, all of which are designed to support our employees in their work and their personal and professional development. The success of these measures is reflected in our year on year engagement scores from our Be Heard engagement survey which have been over 85% for the past two years.
We also ensure that all employees are provided with a reference on request, when required.