Thank you for taking the time to leave feedback for us. I am sorry to hear your experience was not what we would expect it to be. It is a really challenging role and due the nature of visiting learners on site, it does mean that you are out and about in the field nearly every day. We are passionate about the wellbeing of our people and work/life balance is a big part of that, we promote a flexible approach to work for our people but especially our field based people, and encourage managing your diary to accommodate travel and visits so that you do not work excessive hours. The 1:1s with managers are focused on regularly checking in on people and ensuring that work loads and case loads are reviewed and managed. I am pleased to hear, however, that you had a great manager and I will escalate your feedback so that we can look in to it further.
Hi. Thank you for your feedback and I am really sorry that you did not have a positive experience with us. As you have probably experienced the last 18 months have seen significant change in both the delivery of apprenticeships and how we deliver functional skills to best support our learners.
We have worked hard to try and support our colleagues through these transitions but appreciate that this level of change can create dissatisfaction and upheaval for all. We now feel that we have a robust model in place and have introduced further measures in recruiting and training our Tutors to ensure we are identifying and onboarding the most appropriate people for the role.
I would be really interested in hearing more about your feedback regarding progression, it is a concern that you feel you did not get the opportunity for career progression. I am confident that we do everything we can to ensure a culture of fairness and equity and we have clear processes and policies in place to ensure that everyone gets an opportunity to develop both personally and professionally. As a member of the HR Leadership Team we work closely with our Exec Team and our managers to embed a culture of opportunity, honesty and transparency.
I am once again sorry you feel that this was not the case and if you would like to discuss any of the issues you list above, I would be happy to take on board more detailed feedback and ensure it is addressed. My email is firstname.lastname@example.org
Thanks for your great feedback. WE try really hard to embed a flexible approach to work at Lifetime, especially for those working in the field. wellbeing is foremost on our agenda and if are struggling with your hours, please make sure you link in with your colleagues and manager to discuss this and see what solutions can be put in place to mitigate this. You can also have a look at our Wellbeing Hub - LifeLine , there will be some advice and guidance that you would find useful.
That said it si great to hear such positivist and we are delighted that you bring this to our team.
Thanks for this amazing feedback. We are so glad you had such a life-changing experience
Thanks for your feedback and glad that you are enjoying working here.
Thanks for your feedback - it;s great to hear that you are enjoying it. We are always keen to help with areas where you may be struggling (such as juggling your work/life balance). It is really important to us that people not only have a great time at work but are also able to enjoy their time away from their roles. I would suggest approaching your manager about these challenges and seeing if there is any support we can put in place.
Great feedback - thank you. We feel the same way. Our people are so talented and dedicated and this is what makes what we do work so well.
Thank you for your feedback and appreciate your comments. It is worth noting that all bonus schemes were reviewed and amended in 2015 to ensure they were fair to all. A new bonus scheme was introduced to ensure that people were being rewarded based on their individual results rather than being reliant on team performance. We also removed thresholds so that the bonus potential was uncapped and increased the opportunity for unlimited potential. We also introduced an incentive scheme to recognise and reward the top performers each month. It was felt that this was a fair way to structure the scheme to ensure we reward people for their individual performance and recognise exceptional results.
We did remove the broadband allowance, however all our trainers are provided with smart phones when they join, and can tether to the internet off the phone so there is no need to be reliant on home broadband to be able to do the job.