A typical day at Lidl starts fast paced and the foot never comes off the pedal. It is notoriously a fast paced demanding envioronment for which I thrive in, working well under pressure. Each member of management pushes myself into achieving more out of each day, for the strive for perfection. No day is the same, with delieveries differing, staff on each shift varied and the overall placement of each person during the shift. I personally have grown from store assistant to a top end duty manager, pushing for the next management step, although it is a tiring job. The hardest part of the job is the fact there is always the drive for what is next to be done and at times you stand back and think wow, there is so much to get done in such a short space of time. The most enjoyable part of the job would be staff interaction and success of the shift, to look at the staff with a beaming smile and to see the store looking sharp makes myself feel proud of each shift I complete when in charge.
Customer Service Assistant (Current Employee) – London, Greater London – 11 November 2018
Well, where do I start.
The role of a Customer Assistant will completely ruin you. It will effect your health (mentally and physically), financially, you will be sworn at, insulted, witness racism, sexism and incredible amounts of back stabbing
I’ve worked in 4 different stores and it’s always the same.
Physically, I know of at least 2 people who are not only in their twenties but also have to wear back supports. God knows how they will be in their 50’s or up
Pallets can weigh in excess of 250 kilos each so if you are pulling 6 of them around the store. Well, you do the maths...
There is constant pressure to stack the pallets in a certain time. Mixer pallets are the worse, they can take ages and the stuff on there is in different parts of the store.
It is relentless. You rarely get a chance for a breather. There’s is a constant diet of energy drinks and ciggies in the mornings to get you through it. This is the 5am shift.
By 8am, you then have to prepare yourself for the customers despite being physically exhausted.
At least 80% of them are the worse that this country has to offer. You will serve rude, impatient and at least one drunk customer a day and a majority of them pay by cash which looks like it’s been buried in a garden for the last couple of years. Customers moan about everything especially the queues. Store theft is rife. You have to say good morning and most will just ignore you.
You have to scan 30 items a minute. You can’t win, customers complain you are scanning to fast for them to pack but they fail to understand that they are supposedmore... to pack their bags on the shelf behind the tills. An 80 year old woman cannot pack quick but lidl don’t care. Queues also build up due to customers struggling to understand that you need to pay for the shopping. They never have enough money so ask you to scroll through the list to delete the item. That item will be a ‘put back’. Unfortunately, it will then turn into a ‘write off’ as you won’t get time to put it back! 100s of pounds of goods are wasted each day.
Card declining is commonplace as well. Woe betide you if someting is 5p too much. Customers will argue for ages (and let the queues build up) about any discrepancy.
Oh, there is no customer service desk. If a customer wants a refund they have to queue up. When it’s their turn you have to call the manager down to authorise it. The rest of the people in the queue will then get irate.
You may end up on the till for 5 or more hours straight. It drives you crazy but you can’t get off. I’ve known someone who has wet themselves as they wasn’t allowed off the till to go to the toilet
Financially, you cannot rely on a constant wage each month due to hours being cut if the store is doing poorly that day or for other reasons.
Let me explain, you are on a 30 hour a week contract. Lidl pay you on the basis that you will do 130 hours a month. However, this starts to fall apart if it’s a 4 week month. You cannot do 130 hours as you can only do 120 hours. Lidl will pay you your contracted hours that month. Sounds great doesn’t it? , the following month they take that 10 hours back off you. This is over £100 if you are in London. Can you afford to take a hit of £100? Of course, you can try and make up that 10 hours but chances are you can’t if the store isn’t making any money. Lidl will do all they can to save money and as a customer assistant, you will be the one to pay for it.
As for racism and sexism, it is rife. From abusing the delivery driver for being late (despite bad traffic) to making lewd comments about female staff. Women spend most of the days on till.
You don’t get shoes supplied so you have to buy your own. You will probably get through 2 pairs a year. They don’t give you any uniform allowance on your wages either.
Oh, it’s not all great for store managers either. Area managers will come in to rip apart all your hard work despite having no idea how to run a store themselves.
There is a real problem with people ringing in sick or just not turning up having left for a better job.
Seriously, don’t join Lidl. Yes, they pay a bit more but if it’s at the cost of your health, mental well-being, social life, relationship and financial situation it’s not worth it. Look elsewhere.less
10% discount card and 30 days leave
Physically damaging, financially ruining, no social life, awful customers.
I was picker at fruit & veg, generally workplace, management and team wasn't bad but the role itself is totally nightmare.
You are a human loading machine, lifting and stacking everyday more/less 10-15 tons of f&v. It can destroy your body just over few months. Almost everyone there had some health problems because of very hard nature of the role. After few months in different place I still have bad back thanks to Lidl.
Targets are really high, you can hit them but you will be dead after shift and spent your days off only on trying to recover. Staff turnover is insanely high, after 6 months I was almost longest working guy there. Forget about any advance if you are not brown nose or snitch of management. Pay is decent but they have stupid system of bank hours, during any dead period in bussines they will send you home earlier. Unpaid breaks, poor social/family life, working at late shift, weekeneds and bank holidays (which is paid as normal, no higher rate for overtime as well)
In sum slightly higher hourly rate is not worth to work at Lidl, maybe for young and just starting work or someone who need temporary job.
10% discount, decent bonus scheme
no work/life balance, unsociable hours, physically exhausting