Lidl Employee Reviews in London

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Disgraceful
Customer Assistant (Current Employee) –  London, Greater London5 December 2018
My review is based on things I have witnessed on numerous stores

Staff not turning up leaving the store in chaos

Rota changes all the time leaving any time away from Lidl unpredictable

TKTs left so long that liquid has leaked from them but told to put the stuff out anyway

Staff in tears

Favouritism to certain staff (getting best shifts and hours)

Higher than average wage is cancelled out by the lack of hours

Area Managers ripping apart all your hard work

Horrible customers. Seriously, I’ve never met so many miserable whinging people in my life

The above also applies to your colleagues as well

Terrible HR team

Pay always wrong

11 or 12 hour shift? You get a 30 minute break

Constant hassle to work harder. I think if they could, Lidl would give managers whips to use

Constant back and muscle pain

Stores are filthy

Just a few pointers but suffice to say, read the other reviews. It’s one of the worst places to work for. It’s dreadful

Having said that, they do pay for your Christmas meal, mine is in 2 weeks. There will probably be a fight as staff detest each other so much.
Pros
£8.75 start, 30 days leave, reasonably secure
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Do not work here!!
Customer Service Assistant (Current Employee) –  London, Greater London11 November 2018
Well, where do I start.

The role of a Customer Assistant will completely ruin you. It will effect your health (mentally and physically), financially, you will be sworn at, insulted, witness racism, sexism and incredible amounts of back stabbing

I’ve worked in 4 different stores and it’s always the same.

Physically, I know of at least 2 people who are not only in their twenties but also have to wear back supports. God knows how they will be in their 50’s or up

Pallets can weigh in excess of 250 kilos each so if you are pulling 6 of them around the store. Well, you do the maths...

There is constant pressure to stack the pallets in a certain time. Mixer pallets are the worse, they can take ages and the stuff on there is in different parts of the store.

It is relentless. You rarely get a chance for a breather. There’s is a constant diet of energy drinks and ciggies in the mornings to get you through it. This is the 5am shift.

By 8am, you then have to prepare yourself for the customers despite being physically exhausted.

At least 80% of them are the worse that this country has to offer. You will serve rude, impatient and at least one drunk customer a day and a majority of them pay by cash which looks like it’s been buried in a garden for the last couple of years. Customers moan about everything especially the queues. Store theft is rife. You have to say good morning and most will just ignore you.

You have to scan 30 items a minute. You can’t win, customers complain you are scanning to fast for them to pack but they fail to understand that they are supposed
  more... to pack their bags on the shelf behind the tills. An 80 year old woman cannot pack quick but lidl don’t care. Queues also build up due to customers struggling to understand that you need to pay for the shopping. They never have enough money so ask you to scroll through the list to delete the item. That item will be a ‘put back’. Unfortunately, it will then turn into a ‘write off’ as you won’t get time to put it back! 100s of pounds of goods are wasted each day.

Card declining is commonplace as well. Woe betide you if someting is 5p too much. Customers will argue for ages (and let the queues build up) about any discrepancy.

Oh, there is no customer service desk. If a customer wants a refund they have to queue up. When it’s their turn you have to call the manager down to authorise it. The rest of the people in the queue will then get irate.

You may end up on the till for 5 or more hours straight. It drives you crazy but you can’t get off. I’ve known someone who has wet themselves as they wasn’t allowed off the till to go to the toilet

Financially, you cannot rely on a constant wage each month due to hours being cut if the store is doing poorly that day or for other reasons.

Let me explain, you are on a 30 hour a week contract. Lidl pay you on the basis that you will do 130 hours a month. However, this starts to fall apart if it’s a 4 week month. You cannot do 130 hours as you can only do 120 hours. Lidl will pay you your contracted hours that month. Sounds great doesn’t it? , the following month they take that 10 hours back off you. This is over £100 if you are in London. Can you afford to take a hit of £100? Of course, you can try and make up that 10 hours but chances are you can’t if the store isn’t making any money. Lidl will do all they can to save money and as a customer assistant, you will be the one to pay for it.

As for racism and sexism, it is rife. From abusing the delivery driver for being late (despite bad traffic) to making lewd comments about female staff. Women spend most of the days on till.

You don’t get shoes supplied so you have to buy your own. You will probably get through 2 pairs a year. They don’t give you any uniform allowance on your wages either.

Oh, it’s not all great for store managers either.
Area managers will come in to rip apart all your hard work despite having no idea how to run a store themselves.

There is a real problem with people ringing in sick or just not turning up having left for a better job.

Seriously, don’t join Lidl. Yes, they pay a bit more but if it’s at the cost of your health, mental well-being, social life, relationship and financial situation it’s not worth it. Look elsewhere.
  less
Pros
10% discount card and 30 days leave
Cons
Physically damaging, financially ruining, no social life, awful customers.
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Dreadful, for your sanity, dont do it
Customer Assistant (Former Employee) –  London10 October 2018
Typical day at Lidl

On a 5 am start? Enjoy seeing a manager lose his temper when the previous shift didn't do all what they said they would and take it out on you.

Realise that at least one person hasn't turned up due to lateness or calling in sick

Doing Meat? Prepare to move incredibly heavy TKT's full of meat on an pump truck that has seen better days.

Open the TKT to be confronted with overloaded trays that are either impossible to pull out, or packets of meat that that just been thrown in there by the depot as they couldn't be bothered to stack it properly.

What's that on the floor or over your hands? Oh, its blood from a split packet.

Have said managers constantly challenging you to stack quicker while he or she is having a smoke outside

Remove out of date meat that wasn't removed the previous shift

Realise you haven't got enough time to do it so you just chuck it into the chiller anyway.

Doing fruit and Veg? Enjoy pulling a 6ft plus pallet of goods on a dangerously leaning tower on another pump truck. There could be 6 of them. Better be fit / strong. You will be physically ruined after it and you day has just begun.

Enjoy further harassment from managers in between their 'off the record' smoking breaks to make sure everything is ready by 8am

If you are not in the 'gang' you will then be destined to spend the rest of the day on tills dealing with constant abuse, inane questions and customers who treat it like a bank by throwing change at you. Best to wear gloves. Customers will complain about queues no matter what. They complain, complain
  more... and complain.

Try and squeeze an UNPAID break in and of you are really lucky, you may not get asked to come back from your break early. Oh, you will be sitting there on your own. There is no 'social' aspect to Lidl

Bit quieter? Close your till and then try to stack a 6ft pallet of ambient goods that has turned up late (again) Get used to the boxes collapsing that you are trying to stack due to poor quality cardboard.

Just started the pallet and suddenly queues are building so you are called back on tills. Spend 45 mins clearing the queue then get back to the pallet. Manager will then ask you why you haven't finished it. You try and tell them you were called back on tills but they wont hear you as they have already judged you, walked off and are now going for another smoking break.

Oh, the shops gone quiet again. That's effecting profit. Any chance you can go home early? (loss of money or hours or both) Yeah, thanks for your hard work but you are no longer needed as we need to save hours.

Get paid at the end of month, then realise they have made an error so you are a day's shift down (£80 - £100). Its ok, you'll get it back in 4 or 5 weeks.

Add to the casual racism throughout the organisation, sexism and being shouted at / humiliated by managers you then realise what a terrible mistake you have made.

You then leave and try and forget about Lidl.

This is just a snippet of the daily nightmare that is your working day. I've witnessed people in tears (when being abused by a customer or shouted at by a manager), people physically destroyed by the weight of the items being lifted or dealing with a stream people who will abuse you at the tills

Don't be fooled by the slightly higher wage. They want their pound of flesh from you. Don't be fooled by the offer of shift manager either, for the princely sum of £1 per hour extra, you will be doing more that the store managers and will be mentally ruined by the end of your shift

I cannot put into words what a nightmare working at Lidl is. For your sanity, cashflow, physical wellbeing don't do it.
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Pros
When you leave
Cons
Everything
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Hostile & Stressful Work Culture. Would NOT Recommend.
Customer Assistant (Former Employee) –  London, Greater London14 September 2018
Management are under severe pressure from higher management and stress staff out on a daily basis by humiliating us and pressurising us to scan super fast even when customers are struggling to keep up and complaining that we are scanning ridiculously fast.

You never get to finish a shift on time. I usually finish 2 hours after my original time.

Poor management. They never survive at Lidl for more than 3 months and while they are here, they're so miserable and stressed. I've worked with over 10 store managers in less than a year.

You are on your feet the entire day. You don't get a second to stop and drink some water unless you are on your break (which by the way, you are lucky if you even get)

No training provided AT ALL - you just have to figure everything out yourself or ask a more experienced colleague about every little thing because managers just let you get on with it from your first day without helping you and then they complain & humiliate you behind your back if you make a small mistake.

Shifts are changed last minute (the day before) and they won't alert you so you have to keep checking the rota.

Managers do not appreciate staff's effort one bit. They just always find something to complain about.

Managers always gossip about staff. You end up hearing about it through the grapevine anyway.

Hostile work environment. Wouldn't recommend. Only OK if you are desperate for a job.
Pros
Staff discount, uniform, every minute is paid
Cons
Unpaid breaks, poor management, horrible work culture, highly stressful
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5.0
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Hard work but very rewarding
Senior Management (Former Employee) –  London5 September 2018
Lidl has a superb and constructive atmosphere that rewards its staff for hard work, commitment and innovation. This was readily apparent in all parts of the UK operation.
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3.0
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Very good
Sales Assistant (Current Employee) –  London, Greater London7 August 2018
Lidl pay the most out of all the supermarkets in the UK .But u have to work hard. if you are lazy forget applying for lidl you are not going to last long.
Pros
They do not pay for breaks
Cons
Long hours yes
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3.0
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It is decent
Customer Assistant (Current Employee) –  London20 July 2018
Decent job for someone who wants a lil bit more than the minimal salary, however it's quite stressful in some stores as we're getting alot of mean customers and it is definately quite a bit harder than working in other stores(sainsbury, tesco). The life/work balance isn't perfect as they often ask you to stay longer. The team in my store is really good, pretty positive vibes all around.
Pros
employee discount, good colleagues
Cons
not easy
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Horrible
Shift Manager (Former Employee) –  London31 May 2018
If you want to work there forget about flexibility, personal life, free time, studying, other commitments etc.
You are expected to be available to work 24/7
Pros
None
Cons
Management, work ethics, pay
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5.0
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Warehouse
Picker/Packer (Former Employee) –  London20 May 2018
Good job worked there 3 years would like to work there again !! Good inviormenf to work good hours and decent pay always liked working in the past of the team
Pros
No
Cons
Yes
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4.0
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challenging workplace
Regional Compliance Officer (Former Employee) –  London10 May 2018
Pleasant but challenging and demanding work environment. A great deal of self-initiative and problem solving environment. Enjoyed working here but don't stay here for to long as you become unappreciated
Pros
fun staff
Cons
stressfull enviroment
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4.0
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Good,fun working place
Customer Service Assistant (Former Employee) –  London28 April 2018
It was good place to work,but management need to improve to listen to staff.Payment,holiday,pension was good,paid break was also very good initiative.
Pros
good money, discounts
Cons
1 person need to do 4 peoples job.
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2.0
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Boaring
Customer Service Advisor (Former Employee) –  London, Greater London17 April 2018
Expected to work silly shift patterns with no regard for family or social life.
Over worked In a repeatative mind numbing job
Get stuck on tills most of your shift with a poxy 30min break.
Told to work at a stupid fast pace, with most managers moaning about staff
Keep moving staff around to other stores which can create a unstable environment.
Pros
Good basic salary
Cons
Early starts late nights
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2.0
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Terrible.
Customer Assistant (Current Employee) –  London, Greater London6 April 2018
The training programme they tell you about, called LEON, is a lie. You use it a couple of times before they abandon it. Shifts change on a daily basis. Hours are unreasonable and they expect you to stay past your shift every shift (even if you're randomly scheduled to finish at midnight, you could end up there until 2AM).
Pros
Pay is good
Cons
long hours, 10 hour shifts only have a 30min break.
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Worst company to work for, would not recommend
Store Assistant/Cashier (Former Employee) –  London, Greater London24 March 2018
They tell you lies, they teach you not to respect the customers and the tricks they teach you do not favour the customer, I am surprised they are still in business. I am now at Asda alot better and happier
Pros
staff card
Cons
The Management training, rubbish
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2.0
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Productive work place
Customer Service Assistant (Current Employee) –  London12 February 2018
Busy workplace.I learned that positivity can attract lots of customers.I gained customers trust. I learned that being yourself( in a good way) can help you have a great contact with people.My math skills got better.My "can do" attitude got better.
The hardest part of the job is unstable rota,life balance is not great.You never know what to expect.Store manager is constantly changing rota, this job is best if you study part time, but full time could be hard.
Pros
getting know great people
Cons
Quiet few.
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5.0
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Lovely working place
Duty Manager (Current Employee) –  London, Greater London24 October 2017
Working at lidl is one of the best as i enjoy woinking in a busy place and the management is also very good. Staff get 10% discount. It is a nice place to work.
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3.0
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Fast pace
Duty& Night Manager (Current Employee) –  London23 October 2017
You have to be on point and you need to pay attention to details. Flexibility is a must. Fast paced and a day is not like other. Good money. And long holiday
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Great place to work
Duty Manager (Former Employee) –  London, Greater London8 October 2017
I, had an amazing time working for this company would do it again if im in the job market. i would recommend anyone to work for this company if you are trying to achieve the best within you
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Work you to the bone then spit you out
Store Manager (Former Employee) –  London, Greater London27 September 2017
Do not even work here if you want to have a life.

Pays well, good benefits YES!

No work life balance, don't expect to have a moment to breath, have unrealistic targets, embrace being dead to the world and being called at 4am when you only finished at 12 to come in because something has gone wrong......also don't expect to see your company car mine never came in 2 years!
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3.0
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Work work work
Manager (Former Employee) –  London, Greater London26 September 2017
Dedication, commitment and hard work is needed when working for lidl. When working for lidl , there is no job to small or big for any employee. There are five values that lidl is based on, customer service, freshness, availability, cleanliness, and productivity.
Pros
Staff discount
Cons
Long hours, Tiring
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