ASSISTANT TEAM MANAGER, LOGISTICS (Current Employee) – Northfleet, Kent – 9 December 2018
-Typical day at work involves, a team brief during which targets are outlined , the team gets to work with contingencies in place.
-In my 12 years I have learned that the individuals you manage are very different from one another and as a manager, I need to recognise my teams and apply the best management practice to be able to utilise the full potential of each team member to ensure success.
-All work together as one team. No department is more important. All work towards a common goal.
-Hardest part of the job is when there is proposed change to processes and there is resistance from the stakeholders. Good management techniques are applied to ensure all are on the same page.
- Most enjoyable part of the job is when the team rises above to overcome a setback and continue to improve and achieve targets.
You won't get anywhere working for this company. Lie all the time to you, work life balance is non existent. You wanna get on in this Depot (Exeter) Be rubbish @ ur job , Be fori@gn, Be a female. Thats the truth. Avoid unless you are desperate.
confidential (Former Employee) – United Kingdom – 6 December 2018
A great company that mostly rewards hard work and success. Traditional hierarchy with top down approach albeit limited autonomy with massive responsibility can bring you into conflict as this wil impede your ability to successfully cmplete your objectives.
Customer Assistant (Former Employee) – Manchester, Greater Manchester – 5 December 2018
At first i enjoyed the job it was fast paced and always something to do and it's an easy an job..... literally one of the easiest jobs I've had as long as you can keep up with the pace. They have one of the best inductions ive ever seen uniform, name badge etc etc all sorted before I got to my store....... BUT it's not all roses.
If your shift ends at 1pm or 11pm etc.. do not expect expect to leave on time the managers will guilt trip you or make you fear for your job if you don't stay when asked
On 10HOUR shifts you get 30 minutes for a break. You are allowed to take an hour break on a shift over 8 hours....... You try taking an hour break at lidl see what happen they do not like it what so ever.
Managers have really bad ego problems if you don't bend over for them and speak to them like they are royalty or do any overtime they ask (demand) you to do they get really butthurt.
They say they have 3 weeks of rotas up LOL!!! That's a LIE! It doesn't happen and if/when it does they're guaranteed to be changed/taken down soon after they are put up
I was sacked from lidl for being ill. I followed the sickness procudure like I should have gave my sicknotes on time and in person. I went in for meeting with my manager about returning to store on reduced hours he said "thats fine I'll get your hours reduced" I got a letter a few days later dated the day after this meeting saying I was sacked (I was still in probation...... Sneeky)
In short if you want good wages and fast paced work and you don't mind bending over for egotistical babies then this is the job for you.
Sales Assistant (Former Employee) – Armagh, County Armagh – 4 December 2018
Worked here and the staff were awful to me, made me feel stupid & left out, bullies. The work you are expected to do is an absolute joke, yes the pay is good but that’s cause you literally break yourself just to complete the work. You only get a 20 minute break for any shift. Tried to tell the manager whenever I was leaving that I felt uncomfortable in work and he did not care. I left most shifts in tears. The shop itself is so unorganised & laid out awful. Do not work here.
Rdc (Former Employee) – Exeter Airport – 4 December 2018
They Don’t even let you have weekends off to spend with your kids when that’s the only time I get to see mine they say they will try and help you out but they never do they say one thing and does another thing or go back on what they say talk about having a stressful life
Customer Assistant (Former Employee) – Birmingham – 2 December 2018
5am starts you are expected to drag out pallets manually with a pump truck that weigh over 200-300kg. While there is an electric pump truck at hand, only management are allowed to use it due to "insurance" purposes. It takes around 45mins for 1 person to finish a large pallete. Management expect it done in 20 mins.
Working around 12 palletes, then you made to drag out the bulks, again manually. Dragging out water pallets and fizzy pop.
Management are oblivious how to do their job. Ordering stock thats not needed. Maxing out stock on shelves then ordering more for it to sit in the warehoue by not going out, creating extra work for the person working stock.
It is your duty to know about the store figures, from sales to financial loss. The departments that incurred the loss, how much loss occured.
You have to know PLU numbers while working on tills (price lookup codes) the short codes for bakery items, fruit and veg without barcodes. If you dont know them, managenent come down real hard on you. You get spot tests every week. There is also trolley tests, a week before the mystery shopper is to arrive.
You dont get your breaks on time, you get breaks often 30 mins before you finish. Which takes the micky on a 7 hour shift.
Do you yourselves a favour, dont work for £8.75 an hour. Only after a year service it will go to £9.45. By then they expect you to take the world on your shoulders.
Friendly, Super welcoming, Overall a great experience
Creative Intern (Former Employee) – Wimbledon, Greater London – 27 November 2018
This was a 3 Month Internship and it was the most welcoming, friendly and helpful company I've worked for so far. I have learnt so much than I expected and incredibly impressed by the organisation and experience the team has.
Manager (Current Employee) – London, Greater London – 26 November 2018
Rewarding career Opportunities to progress Fast paced environment Everyday is different Various working hours & shifts - includes weekends Be prepared to get physical working delivery Ordering management
Customer Service Assistant (Current Employee) – South London, Greater London – 24 November 2018
My store is a lovely place to work regarding the team getting along and regular customers (obviously get the rude customers but oh well) .. since I started employees made an effort to make me feel welcome and I felt part of the team very early on.
What attracted me was the hourly rate - however you don’t get paid that much as my store is small so you don’t really get your hours or that much overtime. My contracted hours is 25 and there’s been times when they have only scheduled me for 12 hours for the whole week which is disgraceful. They like to change the rota a lot without letting you know, even after discussing with managers that you would appreciate a text to let you know the changes but they can’t even be bothered to do that.
Another downside is that they are very specific with who they want to train up & if they don’t teach you bakery or delivery you are stuck on self checkout for your whole shift and if you’re lucky they might let you go on the till and serve customers! It’s very long standing up and staring at people buying products for a 8 hour + shift and it gets very boring! It would be better if the self checkout was split evenly!
However the 10% discount is okay, the work isn’t too hard and you get free tea and coffee in the staff room. I would only consider this job if you are a student or a parent not looking for loads of hours as the pay rate looks good but when you’re on a 25 hour contract that’s only £1,034 a month.
10% discount, good hourly rate £10.20 in London, friendly team.
Not enough hours if work in a little store, 30 min break goes so quick, being thrown on self checkout all shift.
Be warned unless you enjoy picking one item every 20 seconds forget it
Warehouse Order Picker (Former Employee) – Newton Aycliffe, Durham – 21 November 2018
20 seconds might seem like plenty of time right ? Well when you figure into the fact that they like you to clock in bang on the hour and the radio headsets don't always understand your prompt or command, or allow you any time to get your llop truck safety checked then signed for after you personally safety check it to cover their own arses ... Then there is the fact that the order picking aisles are laid out so the pallets are obviously un packed in reverse order, so in the same aisle as fresh cakes and biscuits is in the same aisle as bleach and other toxic chemicals to make it easier when emptying a pallet in store, I have witnessed people damaging goods to keep their pick rates consistent.... The only thing that the management are bothered about is pick rate pick rate pick rate ..... Everyone is obsessed about it .... Not packing food items so the customer is happy. The upshot from me is that unless you like working at a place that has no regard for the quality of the their wares and you enjoy working in a badly laid out environment for their convenience not to aid your job then crack on. Oh I forgot to mention, unless you enjoy spending your rest days recovering from bad back, and other physical issues from working here APPLY STRAIGHT AWAY
Easy to get the job
Human robot, being made to feel incompetent for not hitting targets, dog eat dog regime
Customer Service Advisor (Former Employee) – Shoreham by Sea, West Sussex – 14 November 2018
My brief time at Lidls was stressful as you can tell in the review summary.
I'm used to fast paced roles but this one takes the biscuit. 10+ hour shifts with only a 30 minute break and being expected to stay after work consistently due to the work load being too high for the amount of staff in store. Management are shocking as they only look out for themselves. There were many situations which shocked me and now I know longer shop there due to this.
The job is especially mind numbing as you will be held on tills for weeks on end being pushed to scan as quick as humanly possible causing me repetitive strain injuries in my neck and lower back.
Be expected to finish at 12:30am some nights with 5am starts.
The only plus side to the role is the wage paid but you pay for it with your soul.
Customer Service Assistant (Current Employee) – London, Greater London – 11 November 2018
Well, where do I start.
The role of a Customer Assistant will completely ruin you. It will effect your health (mentally and physically), financially, you will be sworn at, insulted, witness racism, sexism and incredible amounts of back stabbing
I’ve worked in 4 different stores and it’s always the same.
Physically, I know of at least 2 people who are not only in their twenties but also have to wear back supports. God knows how they will be in their 50’s or up
Pallets can weigh in excess of 250 kilos each so if you are pulling 6 of them around the store. Well, you do the maths...
There is constant pressure to stack the pallets in a certain time. Mixer pallets are the worse, they can take ages and the stuff on there is in different parts of the store.
It is relentless. You rarely get a chance for a breather. There’s is a constant diet of energy drinks and ciggies in the mornings to get you through it. This is the 5am shift.
By 8am, you then have to prepare yourself for the customers despite being physically exhausted.
At least 80% of them are the worse that this country has to offer. You will serve rude, impatient and at least one drunk customer a day and a majority of them pay by cash which looks like it’s been buried in a garden for the last couple of years. Customers moan about everything especially the queues. Store theft is rife. You have to say good morning and most will just ignore you.
You have to scan 30 items a minute. You can’t win, customers complain you are scanning to fast for them to pack but they fail to understand that they are supposedmore... to pack their bags on the shelf behind the tills. An 80 year old woman cannot pack quick but lidl don’t care. Queues also build up due to customers struggling to understand that you need to pay for the shopping. They never have enough money so ask you to scroll through the list to delete the item. That item will be a ‘put back’. Unfortunately, it will then turn into a ‘write off’ as you won’t get time to put it back! 100s of pounds of goods are wasted each day.
Card declining is commonplace as well. Woe betide you if someting is 5p too much. Customers will argue for ages (and let the queues build up) about any discrepancy.
Oh, there is no customer service desk. If a customer wants a refund they have to queue up. When it’s their turn you have to call the manager down to authorise it. The rest of the people in the queue will then get irate.
You may end up on the till for 5 or more hours straight. It drives you crazy but you can’t get off. I’ve known someone who has wet themselves as they wasn’t allowed off the till to go to the toilet
Financially, you cannot rely on a constant wage each month due to hours being cut if the store is doing poorly that day or for other reasons.
Let me explain, you are on a 30 hour a week contract. Lidl pay you on the basis that you will do 130 hours a month. However, this starts to fall apart if it’s a 4 week month. You cannot do 130 hours as you can only do 120 hours. Lidl will pay you your contracted hours that month. Sounds great doesn’t it? , the following month they take that 10 hours back off you. This is over £100 if you are in London. Can you afford to take a hit of £100? Of course, you can try and make up that 10 hours but chances are you can’t if the store isn’t making any money. Lidl will do all they can to save money and as a customer assistant, you will be the one to pay for it.
As for racism and sexism, it is rife. From abusing the delivery driver for being late (despite bad traffic) to making lewd comments about female staff. Women spend most of the days on till.
You don’t get shoes supplied so you have to buy your own. You will probably get through 2 pairs a year. They don’t give you any uniform allowance on your wages either.
Oh, it’s not all great for store managers either. Area managers will come in to rip apart all your hard work despite having no idea how to run a store themselves.
There is a real problem with people ringing in sick or just not turning up having left for a better job.
Seriously, don’t join Lidl. Yes, they pay a bit more but if it’s at the cost of your health, mental well-being, social life, relationship and financial situation it’s not worth it. Look elsewhere.less
10% discount card and 30 days leave
Physically damaging, financially ruining, no social life, awful customers.