Poor management filters from the top to all workers -
Team Leader (Former Employee) – LDC, Manchester – 13 June 2016
Team leaders run the attraction with very willing team members. Management is the worst I have experienced in any company. Managers and Supervisors shy away and hide in the office leaving often younger inexperienced staff to pick up the pieces. Guests concerns are constant. Management changes almost every x6 months to a year so there is zero consistency leading to lack of progression for everyone else within the business. Merlin is expanding rapidly globally but not looking after existing hard working staff. Mistakes will - and do happen daily. POOR, POOR, POOR. Needs a complete management overhaul with experienced staff coming in and replacing - or worse - train the existing staff. Obtaining more than 3 stars on trip advisor is optimistic if the current working situation stays the same. Hopeing that more positive reviews will remove the original negative comments from its inception in March 2010 is the business's reaction to changing things around. Managers - GET OUT OF THE BACK OFFICE & ONTO THE FLOOR !!!!!!!!!!!!!
free merlin pass
Team leaders run the attraction. managers hide away in the office
Acting (Former Employee) – Manchester – 25 June 2019
The management here were very unorganised, with rotas only being handed out on average 4 days in advance of the start of the week. Would not recommend this as a good work place. Also a minimum wage for such an intense and stressful job doesn't help people staying in the job .