Legoland Discovery Center Employee Reviews

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1.0
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Good benefits- awful management
Customer Service Assistant (Former Employee) –  Manchester9 July 2019
Really long hours, hard work, unappricated and constantly degraded by rude managers. Only benefits are the magic pass and some collegues are great. Avoid if you want to be treated like a human being.
Pros
Magic Pass
Cons
Management
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2.0
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Avoid
Guest Experience Ride Host (Former Employee) –  Manchester, Greater Manchester26 July 2018
If you want a fun, exciting, career motivating, supportive workplace then I suggest you steer well clear of LEGOLAND Discovery Centre Manchester.
The management in this centre are a shambles. Certain areas of the centre are completely unsupported by management and left to pick up the pieces regarding guest concerns and health & safety.
There are major flaws in the health & safety and day to day running of this establishment.
There is no recognition or appreciation for going above and beyond for customers.
Please avoid if you want a life :)
Pros
Merlin Magic Pass
Cons
Long hours. No social aspects. Fake co-staff. Unsupportive management. Run down centre.
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1.0
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Avoid at all costs!
Guest Experience Host (Former Employee) –  Manchester, Greater Manchester15 July 2018
Management treat the staff disgusting, they don't care at all... I would seriously work elsewhere than work here! It needs a big shake up of management and there approaches towards the team. Maybe being led by a bull in a China isn't best for this place.
Pros
Merlin pass
Cons
Management
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4.0
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Full of chalanges
Technician (Current Employee) –  Manchester1 May 2018
Interesting new things to learn every day. There are many challenges on every side of building and ride maintenance on daily basis. Good opportunities to improve existing skills and learn new skills as well.
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1.0
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Overworked by bad management
Staff Member (Former Employee) –  Manchester, Greater Manchester29 April 2018
Bad management that filters down from the top from long existing managers. Rudeness and laziness from some of the top managers.
Working downstairs meant the manager in charge of retail would come downstairs when a problem arose and blame staff in front of customers. Lack of respect for staff underneath him.

Be prepare to find children all day long, as well as dealing with annoyed customers due to expensive and long queues.

Working closely with sealife and all staff meant you made friends ealisy but I wouldn’t stay for a career at legoland. Ideal for part timers.

Low pay but magic pass allowed visit to all different kind of Merlin Attraction.
Pros
Magic lass
Cons
Long hours, bad management, low pay
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3.0
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Ok
Guest Host (Former Employee) –  Barton-upon-Humber13 March 2018
Management wasn't too good because lots of new managers had kept coming in and timetables were un organised but overall decent place to work at and decent hours.
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1.0
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Unappreciative and
guest experience host (Former Employee) –  Trafford Centre, Greater Manchester1 March 2018
Managers are rude, unappreciative of staff and unprofessional. Guest experience and cafe workers often treated disrespectfully by higher ranked members of staff. Staff are not valued as individuals and are treated as temporary convienent workers. Little to no chance of advancement in job roles. Only benefits and positive aspects of working at the centre is the annual merlin's pass and no late finishes.
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5.0
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fun workplace
Guest Experience (Current Employee) –  Manchester22 January 2018
it is a lot of fun working at legoland DC I have learned alot seen working here the management is really good they are always there to help out when you need it
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3.0
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fun work place
Café Team Member (Former Employee) –  Manchester, Greater Manchester27 September 2017
a typical day at work would involve completing mandatory paper work and cleaning. i learned how to manage guests and my customer service skills massively expanded as i am able to deal with difficult guests by resolving issues in a timely manner.the job itself i felt was not challenging me and was i was not reaching my full potential. i did enjoy being able to work with children and if given the opportunity would have stayed.
Pros
company benefits
Cons
low pay
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3.0
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Great benefits
Guest Experience Host (Current Employee) –  Manchester20 March 2017
The benefits included for working with this company are amazing! However, the demands for this job can cause high levels of stress and you are expected to pull through with minimum breaks.
Pros
great benefits
Cons
stressful
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not again
Sales Assistant (Former Employee) –  Greater Manchester9 January 2017
when working here be prepared for no air con and say goodbye to your social life, especially at school term times. some jobs are not for everyone and this wasn't for me. it was like being back at school with some of the rules it was ridiculous.how can someone in their 20's not be allowed nail polish?!!? Go sea life next door instead. a little more laid back there.
Pros
half price food
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3.0
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Productive and fun work place
Assistant Photographer (Current Employee) –  Manchester4 September 2016
This company provides an opportunity to learn new skills. It's a fun environment to work in but the lack of not having contract hours means it only ideal for seasonal work, casual work. ideal for students unless you secure Team Leader/Management roles for longer term employment.
Pros
Fun environment
Cons
No contract hours
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it will take over you life then crush you soul
senior ride operator (Former Employee) –  Trafford Centre4 August 2016
unsafe work conditions
poor pay high hours demanded of you
Management are a shambles
Hire poor quality staff leading to incidents
Pros
discount lego still cheaper elsewhere
Cons
long days, poor management, lack of respect, dangerous work conditions
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Poor management filters from the top to all workers -
Team Leader (Former Employee) –  LDC, Manchester13 June 2016
Team leaders run the attraction with very willing team members. Management is the worst I have experienced in any company. Managers and Supervisors shy away and hide in the office leaving often younger inexperienced staff to pick up the pieces. Guests concerns are constant. Management changes almost every x6 months to a year so there is zero consistency leading to lack of progression for everyone else within the business. Merlin is expanding rapidly globally but not looking after existing hard working staff. Mistakes will - and do happen daily. POOR, POOR, POOR. Needs a complete management overhaul with experienced staff coming in and replacing - or worse - train the existing staff. Obtaining more than 3 stars on trip advisor is optimistic if the current working situation stays the same. Hopeing that more positive reviews will remove the original negative comments from its inception in March 2010 is the business's reaction to changing things around. Managers - GET OUT OF THE BACK OFFICE & ONTO THE FLOOR !!!!!!!!!!!!!
Pros
free merlin pass
Cons
Team leaders run the attraction. managers hide away in the office
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wouldn't advise working here
Guest Experience Team Member (Current Employee) –  Manchester, ENG4 August 2015
You will work with some amazing friendly people but also some VERY unprofessional people. You will not be respected by management and you will be very unappreciated.
Pros
Merlin magic pass
Cons
Very bad management
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3.0
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Fun but gets very boring
Customer Service Host (Former Employee) –  Trafford, PA5 June 2015
You'd spent most days on the floor helping guests with various queries about different lego products, however the majority of the day you will find yourself bored out of your mind as you will just be pushing boxes into place.

Cashing up can be a nightmare if you lose any money also around the till.

Co-workers are very kind and friendly and you can have a good laugh with them but management isnt great as you could be pulled up for not standing in the right position even when there isnt any need to.

Hours can vary too, you could be in three days one week and off for the next four.

Overall it's a good place to work but I wouldnt advise staying there too long, you will get very bored of what you do and will be prone to mistakes.
Pros
Good co-workers, merlin pass
Cons
tiresome hours, bad management
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4.0
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Fun workplace
Guest Experience (Current Employee) –  Manchester31 May 2015
Working with children in a fun and exciting environment with a great team who all love their jobs. Demanding physically but great fun.
Pros
Fun
Cons
Late Finishes
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3.0
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Enjoyable but Under-Appreciated
Guest Entertainments Team Member (Current Employee) –  Manchester, ENG27 April 2015
LDC is a great place to work. The staff are all friendly and everybody clicks together like a large family. The rewards and benefits such as the Merlin Magic Pass (Which gives you free entry to any Merlin attraction) and the in-store discounts are all amazing and are a fair reward for the work, however I feel that the staff are under-appreciated by management.
Pros
Benefits and Perks
Cons
Management Issues
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2.0
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Good Team Members
Activities Supervisor/First Aider (Current Employee) –  Manchester, ENG1 July 2014
Low pay and poor benefits, but friendly atmosphere and lots of personal benefits if you enjoy working with children.
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3.0
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Entertainment industry.
Technician (Former Employee) –  Manchester, ENG23 January 2013
A typical day at work would involve starting up the rides, checking and testing everything was working correctly.
Responding to calls for stoppages and carrying out on the spot repairs, adjustments.
Pros
great colleagues.
Cons
technicians office/ area very poor and cold.
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Overall rating

3.3
Based on 147 reviews
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