Friendly colleagues, interesting work
Library Manager (Former Employee) – Coal Clough Library, Burnley – 16 August 2017
The library was a great place to work if you enjoy lots of contact with the public and can provide great customer service. A love of books and reading and some IT skills are essential.
A typical day would include issue and discharge of books, shelving books and keeping the library tidy and in order, helping customers on the public PCs.
You will learn how to deal with many types of customers, including the difficult ones.
You will also learn how to shelve books in order and create displays.
Management is usually fine although there are the odd difficult ones.
Workplace culture is friendly and helpful on the whole.
The hardest part of the job is dealing effectively with difficult customers.
The most enjoyable part is dealing with a wide variety of pleasant customers (the majority) and making new friends.
A clean and safe environment, friendly and helpful colleagues.
Unsociable hours including late nights and weekends, Some libraries have problems with unruly teenagers.